A:Say "Representative." Next, say your "First & Last Name." Next, say, "I don't have an account.".Our free phone can also navigate phone menus to get a live human at Express Scripts for you.
Q:
Does Express Scripts offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Dial "0" at the prompt · If you received a phone call, email, or text from the pharmacy and need to give consent to refill a prescription, press 9. If you receive another phone call, press 8. For refills, home delivery, order status inquiries, and subscribers, press 1. For specialty, press 3. For anything else, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · For military and DOD coverage · If you are a beneficiary, press 1. For all other callers, please stay on the line. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 0 at each prompt until you are connected to a human. · One moment please. How may I help you? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Express Scripts below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Express Scripts phone number to document the phone system.
Here is how our research team describes the way the Express Scripts phone system greets you: One moment please. How may I help you?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative." Next, say your "First & Last Name." Next, say, "I don't have an account."
Below are some clips we've found from Express Scripts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Well,
To Express Scripts. To continue providing the highest quality service, your call may be monitored or recorded.
Hold. One moment, please.
I help you? You can say things like refill a prescription or check order status."
Excerpt from a call with Express Scripts
Tuesday, April 15, 2025 5:29 PM
They may ask you to say or enter information
"Welcome to Express Scripts. To continue providing the highest quality service, your call may be monitored or recorded.
One moment, please.
How may I help you?
You can say things like refill a prescription or check order status."
Excerpt from a call with Express Scripts
Monday, May 20, 2024 7:58 PM
What are the hours and when should I call?
Express Scripts operates the call center for this 800-206-4005 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 453 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Express Scripts at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Express Scripts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Express Scripts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Express Scripts is Sunday.The most busy day to call is Tuesday, which averages 296% more phone calls by comparison.Again, this is based on a sample of 453 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
Click the link above to get answers to just about any Express Scripts customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Express Scripts, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting medication: "Trying to get medication."
- From a call lasting 11m 20s , Jul 15, 2025 3:38 PM
Place new prescription order: "I'm simply trying to place an order for a new prescription, and your telephone systems have tried three of your different toll free numbers."
- From a call lasting 8m 46s , Jun 24, 2025 4:31 PM
Pharmacist opinion request: "I need a pharmacist opinion on the new blood pressure drug lorodrostat."
- From a call lasting 5m 17s , Jun 19, 2025 3:39 PM
Prescription cost inquiry: "Why do I have to pay the twenty five when my plan for this year says ninety days supply, supposed to be fifteen?"
- From a call lasting 12m 50s , Jun 14, 2025 2:11 PM
Medication coverage inquiry: "My insurance won't pay for toviaz, which I was taking."
- From a call lasting 16m , Apr 18, 2025 3:11 PM
Inquiry about prescription benefits: "I just wanna make sure that there's nothing that I need to do."
- From a call lasting 8m 14s , Apr 16, 2025 10:44 PM
Information about why customers call Express Scripts is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Express Scripts will reply our your email.
As a last, sometimes only, resort- Express Scripts customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Express Scripts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Express Scripts agent. This phone number is Express Scripts's best phone number because 984 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-206-4005 include Recover Account, Complaint, Place an Order, Sign up for service, Over charge or strange charge and other customer service issues. Rather than trying to call Express Scripts first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Express Scripts has 4 phone numbers. It's not always clear what is the best way to talk to Express Scripts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Express Scripts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Express Scripts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.