A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Tuesday, and the most busy day is Wednesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 39 seconds.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Eddie Bauer below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Eddie Bauer phone number to document the phone system.
Here is how our research team describes the way the Eddie Bauer phone system greets you: Place an order, inquire about a current promotion or item info, press 1. Cancel or modify an order, press 2. Status or track an order, press 3. Return or refunds, press 4. Adventure rewards program, gift cards, recent store experience, press 5. Instructional video on how to start a return, press 6. For all other inquiries, press 0.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0.
Below are some clips we've found from Eddie Bauer's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Eddie Bauer. This call may be monitored and recorded for training and quality assurance purposes.
Thank you for calling Eddie Bauer. Please listen closely as our options have changed.
Changed. To place an order, inquire about our current promotion, or for item information, press one.
For cancellation or modification to an existing order, press two."
Excerpt from a call with Eddie Bauer
Tuesday, January 2, 2024 8:21 PM
The first phone menu
"Welcome to Eddie Bauer. This call may be monitored and recorded for training and quality assurance purposes.
Thank you for calling Eddie Bauer. Please listen closely as our options have changed.
For an
To place an order, inquire about our current promotion, or for item information, press one.
For cancellation or modification to an existing order, press two."
Excerpt from a call with Eddie Bauer
Thursday, April 3, 2025 1:07 PM
What are the hours and when should I call?
Eddie Bauer operates the call center for this 800-426-8020 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 238 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Eddie Bauer at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Eddie Bauer phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Eddie Bauer staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Eddie Bauer is Tuesday.The most busy day to call is Wednesday, which averages 62% more phone calls by comparison.Again, this is based on a sample of 238 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Busiest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday, which is 227% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Eddie Bauer is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Eddie Bauer staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Eddie Bauer
If you have time to do a bit of reading before you call Eddie Bauer, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Eddie Bauer customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Eddie Bauer, and their purpose. Are any of these similar to the reason you are trying to call?
Exchange for smaller sizes: "I'm just wondering if I can swap them out for a smaller size."
- From a call lasting 1m 59s , Apr 15, 2025 3:20 PM
Price adjustment inquiry: "Can I do a price adjustment with you over the phone?"
- From a call lasting 4m 25s , Apr 3, 2025 1:07 PM
Change shipping address: "I need the shipping address to go to my daughter's house instead of my house."
- From a call lasting 2m 55s , Feb 24, 2025 2:25 PM
Change shipping address: "I need to change the shipping address on it."
- From a call lasting 5m 50s , Feb 24, 2025 2:18 PM
Refund status inquiry: "I submitted a return, and I'm not sure when the refund will be back."
- From a call lasting 9m 37s , Feb 5, 2025 2:41 PM
Information about why customers call Eddie Bauer is extracted from issues that customers have reported to GetHuman.
Eddie Bauer, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Eddie Bauer customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Eddie Bauer's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Eddie Bauer agent. This phone number is Eddie Bauer's best phone number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-426-8020 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Eddie Bauer first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Eddie Bauer has 1 phone number. It's not always clear what is the best way to talk to Eddie Bauer representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Eddie Bauer. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Eddie Bauer. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.