D-Link Systems Assistance technique grand public

Upon calling this number on a Friday afternoon, I was greeted with a recording informing me of the potential for a long wait time. The recording let me know that I could visit D-Link's website for self-help information. If you call this number after hours, you'll be directed to call back at 6 a.m. PST or use the company's 24-hour chat or email support. I was not given the option to leave a message or request a callback.

Before I was connected with an agent, I was asked to enter some information about the product I was calling about. This included the model number and serial number of my D-Link equipment, which you should have on hand at the time of your call in order to expedite your experience. 

This is the number to call if you are seeking technical support about one of D-Link's products. Agents here can help you troubleshoot issues with a product, set up and install a router or Wi-Fi extender, or reset the password for your wireless internet. If you're looking to purchase a new product, contact D-Link's corporate office, or get information about the company and its leadership, you will be directed to call a different number.

It took a little over 10 minutes to be connected with a representative after I entered the required information from my router. The representative seemed friendly and approachable at the time of my call.

However, because my router was not purchased in the United States, they could not answer all of the questions I had about my particular product. Although the call center seemed to be based outside of the U.S., the representative I spoke to was easy to understand. 

The agent was, however, happy to provide some general troubleshooting information about fixing connectivity issues. The representative was knowledgeable about many common problems encountered with D-Link products. Their responses to my questions did seem scripted, but they were invested in helping me find a solution to my problem.

The agent I spoke to was able to direct me to the website, where an FAQ section has instructions to solve many common problems that may come up with products such as routers, webcams and Wi-Fi extenders.

The website also has a live chat feature that can assist customers outside of the U.S. When I expressed that I was hoping to speak to a live agent over the phone, the agent was also able to direct me to the proper number to call to get technical support in my own country.