D-Link Systems Assistance technique aux entreprises

Calling this number to talk to someone at D-Link Systems was an exercise in frustration. At first, I thought maybe the number was no longer valid, but it clearly identified itself as support for D-Link when I called a second time to listen through the entire message. While there may be other phone numbers I could call, the fact that they still have a phone line that effectively denies any type of live customer service is an unwelcome surprise. That's especially true for a company as widely known as D-Link. 

Given they offer Wi-Fi solutions that integrate with home security devices and home cameras as well as separate IPs for businesses, there are myriad reasons why people might be calling for support. Some of these services are very intricate and require a decent amount of support, so it seems reasonable that the company would cater to their clients. That, however, doesn't seem to be the case here.

I needed help with my Wi-Fi connection because it doesn't seem to be providing the speeds that I am paying for, which is a major problem since I run a home business that is located in a rural area. I chose to go with D-Link because they have a reputation for being dependable and being able to offer service solutions to areas that don't always have the best Internet access.

The choice of D-Link means that I end up paying more for Internet service than people who live closer to town. In exchange, I expect to receive faster Internet. The fact that I seem to be receiving slow speeds combined with poor customer service is a major disappointment.

I called this company number expecting to get customer service today, but instead, this is the recorded message that I got: "Thank you for calling D-Link. Due to COVID-19, telephone support may be limited. E-mail support options are available at support.dlink.com. To properly assist you with a callback, leave your name, model, a telephone number and a telephone representative will call you back within 24 hours."

It's surprising to say the least that any company is still blaming COVID-19 for poor customer support. Years past the height of the pandemic, this feels more like a flimsy excuse than an actual explanation. Second, it tells callers to leave a message to contact someone, but after a brief pause, another recorded voice states: "Sorry, but the user's mailbox can’t accept any more messages," and then the phone call hangs up. Meaning that even the supposed promise of a callback is effectively hollow. 

The entire experience was frustrating, and has left me writing an email about my problem because I simply don't know what else I can do. I can't recommend using this number to try to access customer service from D-Link Systems.