Citibank Numéro de téléphone

Appelez le service client Citibank plus rapidement grâce à GetHuman

800-374-9700
Service Clients
Attente actuelle:14 minutes (9 m moy)
Heures: 24 hours, 7 days; meilleur moment pour appeler: 8:15am
Obtenez une aide ciblée:Dites-nous le problème afin que nous vous obtenions à droite rep, offrir des conseils pertinents, des rappels et un suivi!
Get Banking HelpDispute a ChargeReplacement CardAccès au compteMake a PaymentUn problème différent
Accédez à une personne en direct le plus rapidement possible:Appuyez sur 0 à chaque invite, en ignorant les messages ou répétez "Représentant"

Raisons pour lesquelles les clients comme vous ont appelé récemment

I'd like to stop payment on a billing.
an hr ago
I need my credit card payments deferred
2h ago
Hello sir *I am one of the your customer which is with you last *years,As per the recor...
3h ago
Question about citigold promotion
3h ago
I am wanting to see about balance transfers at a low interest rate
6h ago
I need to update my change of address for my credit card Citi Simplify
6h ago
My credit card ending in **** was closed because somehow it was returned to sender.**I...
6h ago
I want to find out about a deferment
7h ago
i was called this past week about needing to send a new credit card. What happened to...
7h ago
I made a payment March **th yet my account says it’s over the limit and the account can...
7h ago
Check bounced even though there is plenty of money in the account. The check came back...
8h ago
transfer money from a restricted account. branches are closed.
8h ago
Talk about account that is closed about remaining balance
8h ago
I tried to use my card on Saturday and it was declined. I called and waited on the pho...
9h ago
Incorrect billing statement
10h ago
See more recent reasons for callingAidez-moi avec mon problème

Our Editor's Notes on Citibank's Phone-Based Customer Care

Citibank provides consumer banking and financial services in 19 countries, including the United States. As is true of many large banks, Citibank gets a lot of calls to its customer support team.

Why do People Call Citibank Customer Support?

People call Citibank customer support for a range of reasons, including:

  • Questions about opening accounts
  • Getting information about taking out a loan
  • Reporting fraud and identity theft
  • Applying for a credit card
  • Assistance with an existing credit card
  • Help and questions about investment, savings, checking and loan accounts
  • Informing Citibank about a move or travel

Best Tips for Calling Citibank Customer Support

Citibank has multiple toll-free lines for different customer service concerns. In addition, Citibank also has different TTY/TDD lines as well. Calling the right number can shorten the amount of time you have to spend on the phone and help ensure that your issue is resolved quickly.

When you call, make sure you have your debit or credit card with you. If you are calling about a checking or savings account, make sure you also have your account number, which can be found on your paper checks or an account statement. Having this information can help the customer service representative bring up your account.

How do People Feel About Their Calls to Citibank Customer Support?

Citibank has received high marks for customer satisfaction by media outlets and industry analysts, such as Bankrate and ACSI. It should be noted that some consumers have expressed dissatisfaction with being able to talk to a human when calling. Others are unhappy with issues that go unresolved for days and weeks, with different customer support representatives giving conflicting information.

Media Reports

A consumer advocate working for the New York Post recently featured a story about a Citibank credit card holder who was trying to deal with several fraudulent charges to his card. According to the cardholder, Citibank failed to properly investigate the charges, even after several months of back and forth. The situation was resolved, but only after the consumer advocate got involved.

What Kind of Issues Can Citibank Customer Service Resolve Over the Phone?

As is true of most modern banks, Citibank offers a wide range of banking services online and by phone. These issues include:

  • Checking and inquiring about bank balances
  • Expediting services, such as replacement credit and debit cards
  • Questions about loans
  • Closing or opening an account
  • Verifying and disputing purchases and charges
  • Account type changes and upgrades
  • Updating personal information
  • Noting credit and debit card accounts when you travel overseas

It's important to note, however, that there are situations in which a relatively straightforward customer service request is complicated by unusual or out of the ordinary factors. In these cases, a phone representative may not be able to assist you.

What Issues Can't Be Resolved by Calling Citibank?

There are some issues that can't easily be resolved by Citibank's telephone customer service team. These issues may involve the need for banking customers, or bank representatives, to sign physical documents or have these signatures witnessed by a banker or notary. If you need to remove someone from an account or handle a similar issue, you may have to visit a local branch.

There are also some banking products that you may need to purchase directly at a branch, such as cashier's checks and money orders.

What do I do if Dissatisfied with my Call to Citibank?

If you get off the phone with a Citibank customer support representative feeling frustrated with a lack of resolution, don't fret. You still have options.

First, take a few moments to collect yourself. Then, write down what happened during the call. Try to remember what you asked for and the responses you received. Having this information in front of you can help you describe your predicament to other customer service representatives.

Write down your goals: What is your preferred resolution as a result of your calls? These can be helpful in keeping future calls or communications on track.

Next, try the following:

  • Call Citibank again. The next customer service representative that you speak to might be better trained or more experienced.
  • Try an alternate way of getting in touch with Citibank. Citibank offers a live chat option on its website, which provides you with a written record of your customer service chat, something that can be useful if you need to escalate your case. It is also possible to correspond with Citibank via postal mail.
  • Citibank is active on social media. Try getting the attention of a member of their social media team on Facebook or Twitter.
  • Visit a local Citibank branch. While this requires a bit more effort, it may be easier to explain your issue when face-to-face with a banker. This option also allows you to bring in documents that are relevant to your case without having to send them electronically or by fax.

Numéro de client 800-374-9700 - en chiffres

Numéro de téléphone à composer
800-374-9700
Rappel disponible
YES
Appel ramassé par une personne réelle
YES
Département que vous appelez
Customer Service
Heures d'appel du centre
24 hours, 7 days
Meilleur moment pour composer
8:15am
Naviguer le labyrinthe téléphonique à un humain
Press 0 at each prompt, ignoring messages or repeat "Representative"
Attente moyenne
9
Attente actuelle
14
Rang (parmi les numéros de téléphone)
1
Rang (global)
1
Autres méthodes
phone or web or chat or twitter
Qualité de la communication
50%
Qualité de l'aide
53%
Les votes des clients
7,895
Informations mises à jour en dernier
Sat Mar 28 2020 08:00:00 GMT+0000 (UTC)

Le meilleur numéro de téléphone sans frais de la société Citibank / 800

Il s'agit du meilleur numéro de téléphone de Citibank, de l'attente en attente en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un agent Citibank. Ce numéro de téléphone est le meilleur numéro de téléphone de Citibank car 93,786 des clients comme vous ont utilisé ces informations de contact au cours des 18 derniers mois et nous ont fait part de vos commentaires. Problèmes courants résolus par l'unité de service clientèle qui répond aux appels de 800-374-9700, y compris Get Banking Help, Dispute a Charge, Replacement Card, Account Access, Make a Payment et d'autres problèmes de service client. Le centre d'appels Citibank que vous appelez a des employés de Texas, Missouri, Virginia, Kentucky et est ouvert 24 hours, 7 days selon les clients. Au total, Citibank a 7 numéros de téléphone. On ne sait pas toujours quelle est la meilleure façon de parler aux représentants de Citibank, nous avons donc commencé à compiler cette information à partir des suggestions de la communauté des clients. S'il vous plaît continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacter Citibank - par téléphone ou autrement

Tandis que 800-374-9700 est le meilleur numéro sans frais de Citibank, 10 total vous permet d'entrer en contact avec eux. Selon les autres Citibank clients, le meilleur moyen de contacter leur équipe de support clientèle consiste à appeler leur 800-274-6660 numéro de téléphone pour leur département Fraud Detection. Outre l'appel, la prochaine option favorite pour les clients qui recherchent de l'aide est via Online Help pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Citibank, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. Et vous pouvez cliquer ici si vous souhaitez comparer toutes les informations de contact que nous avons collectées pour Citibank.

Quelle est la relation entre GetHuman et Citibank?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citibank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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