AppleCare is Apple's extended warranty and customer service plan. Users of Apple devices have the option of adding AppleCare at the time of purchase or, in some cases, within a specific time frame after purchasing a device. As Apple is one of the largest electronics companies in the world, it isn't surprising that AppleCare gets a lot of phone calls each and every day.
Why Do People Call AppleCare Customer Support?
People call AppleCare customer support for a range of reasons, including:
AppleCare offers 24/7 support to its subscribers.
Best Practices for Calling AppleCare Customer Service
There are several things that you can do to help ensure that your call with Apple Care customer service will be resolved promptly and professionally:
How do Consumers Feel About Calling AppleCare Customer Service?
AppleCare has a good reputation for providing excellent customer support to callers. Apple is a company that usually stands behind its products and tries to cultivate customer loyalty to ensure repeat sales.
What Kind of Issues can AppleCare Customer Service Representative Resolve?
AppleCare customer service can resolve most issues related to Apple products, including technical issues, questions about product features, troubleshooting, providing information on repairs or returns or explaining AppleCare benefits, limitations and features.
What Can't Be Resolved With a Call to AppleCare Customer Service?
If you have a malfunctioning or damaged AppleCare product, your AppleCare customer support agent can provide information on sending or bringing in your device for repair, but obviously cannot repair the item for you. If there is an Apple Store or authorized repair provider in your area, you may be directed by AppleCare to bring your device there for diagnostics and repair.
It should also be noted that some AppleCare repairs require you to pay an additional fee. These fees are less than you'd pay for the same repair if you didn't have an AppleCare plan, but they are required nonetheless. However, 24/7 customer support is always available with an AppleCare plan.
Finally, AppleCare does not provide unlimited replacements on lost or damaged devices. Refer to your plan details to determine these limitations.
What Should You Do If You Have an Unsuccessful Call with AppleCare?
If you get off the phone with AppleCare customer support and feel that were not understood or that your concern has not been resolved, don't fret. You may still have options.
First, review the notes you took during your call. You may be able to detect areas of misunderstanding or miscommunication. You can bring these up when you call AppleCare again.
Next, call back. Some customer service representatives are better trained or have more experience than others. The next person you speak to might be in a better position to help.
If you are unable to resolve your issue over the phone with AppleCare, try getting in touch another way. AppleCare also provides live chat and email support. You might find that it is easier to communicate in a text-based medium. In addition, you will have a transcript of your conversation, which may make things easier if you have to escalate your case.
Il s'agit du meilleur numéro de téléphone de AppleCare, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un AppleCare agent. Ce numéro de téléphone est le meilleur numéro de téléphone de AppleCare car 43,224 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-275-2273 incluent Technical Support, Warranty Claim, Cancel Subscription, Track a Package, Overcharge on Account et d'autres problèmes de service client. Le AppleCare centre d'appels auquel vous appelez a des employés de Spain, California, Massachusetts et est ouvert Mon-Fri 8 AM to 10 PM CST selon les clients. Au total, AppleCare possède 4 numéros de téléphone. La meilleure façon de parler aux AppleCare représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.
Bien que 800-275-2273 soit le meilleur numéro sans frais de AppleCare, il existe 5 moyens de les contacter. Selon d'autres AppleCare clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 800-780-5009 numéro de téléphone de leur Offres et forfaits service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 800-780-5009 pour Offres et forfaits. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter AppleCare, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for AppleCare.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AppleCare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.