Aetna Phone Number

Call Aetna customer service faster with GetHuman

877-238-6200
Customer service
844-202-4408
nouveaux clients
Current Wait: 18 min (12m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Continuez à appuyer sur 0 aux invites ou dites «Je veux un représentant du service client». Pour le service dentaire.

Reasons customers like you called recently

I got bill for wellness check even after the code change from the doctor. It was neglec...
I receive a monthly retirement benefit direct deposit from Aetna from the Presentation...
I applied for Aetna Plan G on on July **,**** on line and received no confirmation o...
My dad is in the hospital and has to have * weeks of IV antibiotics. He should be going...
I am a new member with an existing eye appt today and I have no memeber Id number or a...
Need to find my insurance number
I need to know what dentist I have for my dental plan. And I need to know my dental number
I am currently working at the front desk for Surgical and Medical Ophthalmology, LLC in...
I am trying to file a exemption for therapy services for your plan member since I am to...
My medication is pending a prior authorization. If I pay out of packet now, will I be r...
I'm trying to sort out my mother's finances and I see she is getting $***.** deposit i...
I want to know if a medication is covered and for how much
need help with credentialing
I need member id name is Ashley Rinehart dob **************is last of social I need mem...
Need to get an EOB for my husband from when he had your coverage back in ****. He had a...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Aetna's Phone-Based Customer Care

Aetna is a major health insurance and benefits company in the United States. With millions of plan members and in-network health care professionals, it isn't surprising that Aetna receives a lot of customer service calls each and every day.

Why Do People Call Aetna Customer Support?

People call Aetna customer support for a range of reasons, including:

  • Modifying or ending insurance or benefit plans
  • Questions about coverage
  • Help with locating an in-network health care professional
  • Tracking or appealing a claim
  • Technical support in using Aetna's website
  • Finding out whether a prescription drug is covered under a pharmacy plan

Best Practices for Calling Aetna Customer Service

There are several things you can do to help ensure that your call to Aetna is resolved quickly and professionally:

  • Make sure you are calling the correct number. Aetna has different contact information for different programs and services.
  • Before calling, assemble necessary information and documentation. This may include your member ID card, a description of benefits, contact information for your health care provider, relevant correspondence and billing statements.
  • Have a way to take notes during your call. Notes can be helpful if you have to call Aetna back or escalate your case.

How do Consumers Feel About Calling Aetna Customer Service?

Aetna is committed to providing quality customer service and has invested heavily in online and phone-based customer experience tools. In general, callers to Aetna are satisfied with the service that they receive.

What Kind of Issues can Aetna Customer Service Representative Resolve?

An Aetna Customer service representative can resolve a range of issues, including providing callers with information about their coverage, checking on the status of claim processing, and updating personal information, such as changing addresses and phone numbers.

Aetna customer service representatives can also provide information about prescription drug coverage and whether a particular provider is in your network. Getting answers to your questions before scheduling a visit or attempting to purchase a prescription drug can save you both time and money, particularly if your prescription or choice of provider is not covered by your Aetna plan.

What Can't Be Resolved With a Call to Aetna Customer Service?

Aetna customer service representatives are not medical professionals and cannot diagnose medical issues or provide medical advice. While the Aetna does offer a nurse hotline, the nurses who staff this line provide information only, and cannot tell you how to manage your health issues.

It should also be noted that Aetna customer service agents do not make decisions about whether to approve or reject a claim or treatment. They are unable to resolve these issues on your behalf.

What Should You Do If You Have an Unsuccessful Call with Aetna?

Sometimes, customer service calls don't go the way you want them to. If this happens with a call to Aetna customer service, don't fret. You have options for getting answers to your questions or issues resolved.

First, review the notes that you took during your call. If you did not take notes while speaking with Aetna customer service, jot down what you remember from the conversation. Having the facts in front of you will make it easier to stay on topic when you contact Aetna again.

Next, call Aetna back. Customer service representatives have different levels of training and experience, and the next person you speak to might be in a better position to resolve your concerns.

If another call to Aetna does not resolve your issues, try a different way of getting in touch. Aetna offers live chat and email customer service options to its members. Using either one of these options has the benefit of providing you with a transcript of your communication with Aetna.

Customer Number 877-238-6200 - by the Numbers

Numéro de téléphone à composer877-238-6200
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsMon-Fri 8am-8pm EST
Meilleur moment pour composer8 h 15
Naviguer dans un labyrinthe téléphonique vers un être humainContinuez à appuyer sur 0 aux invites ou dites «Je veux un représentant du service client». Pour le service dentaire.
Attente moyenne
Attente actuelle18
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, chat, email, web, twitter
Qualité de la communication54%
Qualité de l'aide55%
Votes des clients2,833
Dernière mise à jour des informationsSat Jul 31 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Aetna's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Aetna, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Aetna agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Aetna car 36,156 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 877-238-6200 incluent Get insurance, Renew coverage, Make a claim, Delayed claim, Coverage question et d'autres problèmes de service client. Le Aetna centre d'appels auquel vous appelez a des employés de California, Philippines, Texas et est ouvert Mon-Fri 8am-8pm EST selon les clients. Au total, Aetna possède 13 numéros de téléphone. La meilleure façon de parler aux Aetna représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Aetna - by phone or otherwise

Bien que 877-238-6200 soit le meilleur numéro sans frais de Aetna, il existe 17 différentes façons de les contacter. Selon d'autres clients Aetna, la meilleure façon de parler à leur équipe d'assistance client consiste à appeler leur 844-202-4408 numéro de téléphone nouveaux clients. Outre les appels, la prochaine option préférée des clients qui recherchent de l'aide est via 844-202-4408 pour nouveaux clients. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Aetna, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Aetna.

What is GetHuman's Relationship to Aetna?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Aetna. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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