AOL Phone Number

Calling AOL customer service faster by GetHuman

800-827-6364
Customer service
Current Wait: 17 min (16m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
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Reasons customers like you called recently

My Visa was compromised and the bank has issued a new card number.*Need to provide the...
I have * email sites and been locked out of all *. Will not let me change my passwords...
AOL Password required keeps popping up. I have reset it my password several times
AOL telling me there is no password assigned when it clearly is Nd gas not been changed?
AOL is on my I-pad.*When looking for a friends email address. I discovered several cont...
I looked for an e-mail address of a friend. Found contact list missing names and info...
Several names on contact list are missing
I have been paying monthly for about ** years, no one else I know pays so I would like...
same issue I had few weeks ago and it was resolved by your tech., I can't get or reset...
my outgoing aol mail works on computer but not on my iphone but incoming mail works. I...
can no longer get aol on my iPhone and kindle but ok on my laptop. tried to connect but...
Can you call driver and tell him old washing machine is outside back door Acc No EBY...
Some of my friends are not receiving my emails. Why? Other people are not having any t...
My wife and I use aol mail service on our browsers with Verizon email. My wife deleted...
Unable to add aol to phone email
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on AOL's Phone-Based Customer Care

AOL is one of the oldest online services companies in the United States. It provides email services, Internet services and online forums and discussion groups to its members. With millions of users, it isn't surprising that AOL gets many requests for customer service each and every day.

Why Do People Call AOL Customer Support?

People call AOL for a range of reasons, including:

  • Help setting up new accounts
  • Help with changing or canceling accounts
  • Addressing billing issues
  • Reporting fraud or abuse
  • Technical support and troubleshooting

Best Practices for Calling AOL Customer Service

There are several things that you can to ensure that your call to AOL goes well and that you achieve a quick resolution to your issue:

Before calling, make sure you have the right number. AOL still provides Netscape support and there is a different number for these accounts. In addition, there are other numbers for Spanish language and TTY (hearing impaired services) support.

Call during support hours. Technical support is 24/7 for paid subscribers. Other requests are handled during different days and times.

Have documentation relevant to your case handy. If you are calling about a technical issue, be in front of your computer or have your device handy so that you can troubleshoot along with the representative. If you are calling about a billing issue, have your statements or invoices nearby.

Have a way of taking notes during your call. These can come in handy if you have to escalate your case.

How do Consumers Feel About Calling AOL Customer Service?

Customers are reasonably happy with AOL customer service. As a legacy Internet company, AOL has a lot of experience working with people who aren't technically savvy. AOL also values its customers and wants to keep them with the company.

What Kind of Issues can AOL Customer Service Representative Resolve?

As an entirely online company, AOL customer service representatives are able to resolve most issues, including billing issues, technical problems and issues of fraud. They are also able to process appeals of suspended and canceled accounts.

What Can't Be Resolved With a Call to AOL Customer Service?

Because of the social nature of AOL, it is impossible for the company to referee conflicts between members. Unless another member's conduct violates AOL's terms of service, an AOL representative won't be able to have that person suspended or banned from the platform.

Another issue that an AOL customer service representative won't be able to resolve is if the AOL software or its platform are incompatible with your computer, devices, or operating system. While the representative may be able to help you troubleshoot to determine whether technical problems are caused by an incompatibility, he or she may only be able to suggest a possible workaround or that you use a different device or OS.

What Should You Do If You Have an Unsuccessful Call with AOL?

If you get off the phone with an AOL representative and feel as though your question was not answered or your issue was not resolved, don't give up. You may still have options.

Review your call notes. If you didn't take notes, write down or type out what you remember from the conversation. Take note of any areas of possible miscommunication so that you can address these issues in your next call to AOL.

Next, call AOL back. The next AOL customer service representative that you speak to may have more experience or better training. This could enable him or her to understand your concerns and provide a satisfactory solution.

If the second call does not resolve your situation, try contacting AOL through its other customer service options. AOL does offer a live chat option, along with e-mail support, both of which have the advantage of providing you with a transcript of your conversation. Another option is to request help from AOL via its social media accounts.

Customer Number 800-827-6364 - by the Numbers

Numéro de téléphone à composer800-827-6364
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsMon-Fri 8am-8pm EST
Meilleur moment pour composer8 h 15
Naviguer dans un labyrinthe téléphonique vers un être humainSuivez les invites
Attente moyenne
Attente actuelle17
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, chat, web
Qualité de la communication79%
Qualité de l'aide72%
Votes des clients3,128
Dernière mise à jour des informationsThu Apr 15 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

AOL's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de AOL, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un AOL agent. Ce numéro de téléphone est le meilleur numéro de téléphone de AOL car 113,436 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-827-6364 incluent Hacked Account, Recover Account, Reset Password, Cancel Account, Refund a Charge et d'autres problèmes de service client. Le AOL centre d'appels auquel vous appelez a des employés de New Mexico, Oklahoma, Florida, India et est ouvert Mon-Fri 8am-8pm EST selon les clients. Au total, AOL possède 2 numéros de téléphone. La meilleure façon de parler aux AOL représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting AOL - by phone or otherwise

Bien que 800-827-6364 soit le meilleur numéro sans frais de AOL, il existe 4 moyens de les contacter. Selon d'autres AOL clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 866-401-3158 numéro de téléphone de leur Services aux membres service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 866-401-3158 pour Services aux membres. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter AOL, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for AOL.

What is GetHuman's Relationship to AOL?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AOL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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AOL Contact Info

Other Toll-free & Customer Numbers

Services aux membres866-401-3158

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