VRBO Not issuing refund for Reservation ID HA-BZ*GYK

GetHuman5064773's problème de service client avec VRBO de juillet 2020

Aide sur mon problème VRBO
First: share to improve GetHuman5064773's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5064773 may need:
Nom sur la réservation, référence de réservation, adresse de facturation et adresse e-mail sur le compte
The issue in GetHuman5064773's own words
I want a full refund of my initial deposit. ... Nicole from VRBO claims they sent my refund for my canceled reservation on ** June ****. There is no record of that on my credit card. I paid my initial depost on * December. VRBO wants a screen shot of my credit card statements from * December **** to ** July ****. VRBO has no need to see how I use my credit card over a period of * months!!! Apparently my complaint has been sent to the Production Team under Case Number ********. I asked when I would receive a response. Answer? As soon as possible, but Nicole would not say whether that is days, months, or years. I am hesitant to ever use VRBO again. I have also contacted the owner of the property, but have received zero response.
This is frustrating because I canceled this reservation a full month before the cancelation date that ensures a full refund of my initial deposit.
VRBO can make this right by posting my refund to my credit card.
I have been a VRBO customer since ****.
I have sent a note to the owner of the property with no response. I initiated a chat line with VRBO with no resolution. I then called the help line ***-***-**** and spoke with Nicole, the VRBO representative.
How GetHuman5064773 fixed the problem

We are waiting for GetHuman5064773 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common VRBO customer problems.
Comment obtenir un remboursement via Vrbo?Comment mettre à jour mes informations de compte sur Vrbo?Comment puis-je annuler ma réservation sur Vrbo?
Do you have a customer issue as well?
We can help you get VRBO's attention and get better help faster. Tap below to get started.
Vous avez également VRBO problèmes?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

VRBO

VRBO Refund
Problème de service client
Reported by GetHuman5064773
juil. 14, 2020 - il y a 7 mois
Not resolved
Vu par 4 clients jusqu'à présent
Problème similaire à 1815 autres
0 clients suivant ce

Timeline

GetHuman5064773 a commencé à travailler sur ce problème
juil. 14, 2020 6:00pm
GetHuman5064773 indique que le problème n'est pas encore résolu.
juil. 14, 2020 6:00pm
GetHuman5064773 indique que le problème n'est pas encore résolu.
juil. 14, 2020 6:00pm
GetHuman5064773 indique que le problème n'est pas encore résolu.
juil. 14, 2020 6:00pm
GetHuman5064773 indique que le problème n'est pas encore résolu.
juil. 14, 2020 6:34pm
GetHuman5064773 indique que le problème n'est pas encore résolu.
juil. 14, 2020 6:34pm