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Turkish Airlines Customer FAQ

Top Answers & How-to Guides

What is Turkish Airlines's Phone Number?

The question we are asked most often is about how to talk to Turkish Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there options for unaccompanied minors on Turkish Airlines?

Turkish Airlines does indeed provide specific services for unaccompanied minors, ensuring a safe and comfortable travel experience When a child is traveling as an unaccompanied minor, the process generally begins at the departure airport, where the airline’s staff will help with check-in and escort the child to the boarding gate. Upon arrival at the destination, the child will be handed over to an authorized person designated by the guardian or parent. It is important for parents or guardians to prepare the necessary documents and information about the child, including the contact details of the person who will pick them up at the destination. For up-to-date details on the service, including any associated fees and requirements, it is advisable to check the current Turkish Airlines website....
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Recent Turkish Airlines Customer Questions

I'm trying to get a refund on my flight because I had to spend a night in Istanbul because they closed the gate on my transfer

We're sorry to hear about this inconvenience. To request a refund for circumstances related to a missed connection or unexpected overnight stay, please refer back to your booking and submit a refund request. You'll need to provide the details of your situation, including the fact that your gate was closed, resulting in you missing your connection and having to stay overnight in Istanbul. It's important to note that granting a refund is not guaranteed and is subject to the terms and conditions of your ticket purchase as well as any Turkish Airlines policies applicable to your situation.
Asked May 22, 2024 4:05 PM

I am not able to change date of my already booked ticket to the US. I am following the procedure, but that's of no help. What should be done?

It seems that you're experiencing some challenges when trying to change the date of your flight. Firstly, make sure you are logged in to your account on the Turkish Airlines website. Once logged in, visit your 'Bookings' section, select the relevant booking, and click on the 'Change Flight' option. If your ticket is eligible for changes, a calendar will appear for you to select your new desired date. All changes are subject to fare differences and change fees. If you continue to face difficulties, it may be due to restrictions based on the fare conditions of your ticket, or because of limited seat availability. In such a case, we recommend contacting Turkish Airlines directly for assistance.
Asked Mar 26, 2024 7:40 AM

Good morning. My booking is confirmed for the 6th April from US to Sierra Leone. Is it possible to change to 13th April?

Yes, it is generally possible to change your flight date with Turkish Airlines. However, it is subject to the airline's ticket rules and availability of seats on the desired date. There might be additional charges associated with it depending on your fare conditions. We recommend logging into your booking through the Turkish Airlines website or app, where you can view, modify, or manage your reservation details.
Asked Mar 18, 2024 1:54 PM

Book flights with stay in Istanbul

Indeed, Turkish Airlines offers a "TourIstanbul" program where passengers with layovers of 6-24 hours in Istanbul can take a free tour of the city organized by the airline. This is a fantastic opportunity to see Istanbul's stunning sights between flights. You can book your flights directly via the Turkish Airlines website or call center, ensuring to select a transit flight option that allows for a layover in Istanbul for an adequate amount of time. Once you've arrived at Istanbul Airport, just head to the Hotel Desk located in the International Arrivals Terminal before your tour's scheduled departure time if you wish to participate.
Asked Feb 28, 2024 9:32 PM

Help me with my Turkish Airlines customer service issue

Baggage Policies

What Are the Baggage Fees with Turkish Airlines?

Turkish Airlines has a baggage allowance policy that allows passengers to check a certain number of bags for free, as long as the weight...

What is the baggage allowance for infants on Turkish Airlines?

Turkish Airlines provides a specific baggage allowance for infants who are traveling with an adult. Generally, infants under the age Additionally, if the infant is traveling in a separate seat, the standard baggage allowance for a child applies, which is typically two pieces of luggage, with a total weight not exceeding twenty kilograms. Parents can also bring a stroller or a carrycot, which may be checked in free of charge. It is advisable to check the most current information on Turkish Airlines' official website to ensure you have the latest details regarding baggage allowances for infants....

What is the maximum weight and dimensions allowed for checked baggage?

Turkish Airlines has specific policies regarding checked baggage that vary based on factors such as the travel route and class of service. In terms of dimensions, the linear dimension of each checked bag should not exceed 158 centimeters. This measurement is calculated by adding the length, width, and height of the bag together. Passengers are encouraged to ensure that their luggage complies with these restrictions to avoid additional fees or complications at the airport. It is advisable for travelers to verify the specific baggage allowance for their flight by checking the Turkish Airlines website or reviewing their reservation details. This will provide the most accurate and relevant information according to the booking class and the destination. Policies may also change, so consulting the current regulations is always a prudent measure....

What is the policy on lost or damaged baggage with Turkish Airlines?

Turkish Airlines has a comprehensive policy regarding lost or damaged baggage, ensuring that passengers are supported during such unfortunate In the case of damage, passengers should also report the situation at the airport's baggage service desk as soon as possible. It is important to inspect the baggage for any signs of damage before leaving the airport, as reporting it later may complicate the claims process. Passengers may be asked to provide photographs or detailed information regarding the damages to support their claim. Turkish Airlines offers compensation for lost or damaged baggage according to international conventions, such as the Montreal Convention. The compensation amount may vary based on several factors, including the route and the nature of the claim. Passengers should be aware that there are certain time limits in which claims must be submitted, so timely reporting is essential. For further details on the specific steps to take and the necessary documentation required for baggage claims, passengers are encouraged to visit the Turkish Airlines website, where the current policies and procedures are outlined. This approach ensures that all stakeholders are kept informed and that claims are handled efficiently....

Booking and Changes

How Do I Change the Seat Class of My Booking with Turkish Airlines?

To change your seat class on a previously booked Turkish Airlines flight reservation, visit the Turkish Airlines website. Click the...

How Do I Cancel or Change My Flight on Turkish Airlines?

Here's some helpful tips you can follow to cancel or change your flight reservation with Turkish Airlines.

What are the accepted forms of payment for booking flights?

Turkish Airlines accepts a variety of payment methods for booking flights, ensuring convenience for travelers. Commonly accepted forms It is important to note that payment methods may vary depending on the country of purchase and the airline's policies at the time of booking. Customers are encouraged to review the specific payment options available during the booking process on the Turkish Airlines website. This ensures that they choose a payment method that is available and suitable for their particular transaction. For the most accurate and current information regarding accepted payment forms, it may be helpful to visit the official Turkish Airlines website, where details regarding payment options can be found....

How long before the flight should I arrive at the airport?

Turkish Airlines generally recommends arriving at the airport at least three hours prior to international flights and two hours before...

Feedback and Loyalty

How Do I Give Feedback About My Experience to Turkish Airlines?

If you have feedback whether positive or negative, Turkish Airlines always appreciates feedback from any of its customers.You can give...

Is there a mileage loyalty program with Turkish Airlines?

Yes, Turkish Airlines offers a mileage loyalty program known as Miles & Smiles. This program allows passengers to earn miles when flying Members of the Miles & Smiles program can manage their miles, check their account status, and view available rewards through the Turkish Airlines website. There, users can also find information about earning and redeeming miles, as well as the latest promotions. This program is a great way for frequent travelers to maximize their flying experience with added perks. It is advisable to check the current website for detailed information and any updates regarding the program and its benefits....

How do I earn and redeem miles with Turkish Airlines?

Earning and redeeming miles with Turkish Airlines is a straightforward process that enhances the travel experience for customers. Turkish To earn miles, passengers need to provide their Miles&Smiles membership number when booking their flights or during check-in at the airport. The number of miles earned is typically based on the distance flown and the fare class of the ticket purchased. When it comes to redeeming miles, Turkish Airlines offers a variety of options. Travelers can use their miles to book award flights, upgrade their ticket class, or even purchase products and services through the Miles&Smiles program. The redemption process is user-friendly and can be completed online through the Turkish Airlines website, where travelers can easily search for flight availability and see how many miles are needed for their desired journey. For detailed information on current promotions or to check your balance, it is best to visit the Turkish Airlines website directly....

Special Services

Can I bring my pet on board with me?

Turkish Airlines does allow passengers to bring pets on board, but there are specific guidelines that must be followed to ensure a It is important that passengers check the specific restrictions and requirements well in advance of their travel date. These include potential health certifications, vaccination records, and any particular guidelines related to the destination country. Turkish Airlines also offers services for transporting pets in the cargo hold for larger animals or if the cabin limit is exceeded. For detailed information on fees, dimensions, and restrictions related to traveling with pets, referring to the current Turkish Airlines website is advisable. This will provide the most accurate and up-to-date information relevant to traveling with animals....

Can I take a stroller or a car seat on board?

Turkish Airlines allows passengers to bring strollers and car seats on board, but there are specific guidelines to follow. Typically,...

Are there options for unaccompanied minors on Turkish Airlines?

Turkish Airlines does indeed provide specific services for unaccompanied minors, ensuring a safe and comfortable travel experience When a child is traveling as an unaccompanied minor, the process generally begins at the departure airport, where the airline’s staff will help with check-in and escort the child to the boarding gate. Upon arrival at the destination, the child will be handed over to an authorized person designated by the guardian or parent. It is important for parents or guardians to prepare the necessary documents and information about the child, including the contact details of the person who will pick them up at the destination. For up-to-date details on the service, including any associated fees and requirements, it is advisable to check the current Turkish Airlines website....

Travel Requirements

Do I need a visa to travel with Turkish Airlines?

When traveling with Turkish Airlines, the requirement for a visa depends on the traveler's nationality as well as the destination country. Additionally, if your travel itinerary includes stopovers in Turkey, it is essential to consider the visa requirements for entering Turkey as well. Travelers from several countries may need a transit visa if they are changing flights in Turkey and planning to leave the airport. To determine whether a visa is required for your specific situation, it is advisable to consult the relevant authorities for the destination country, or check the official website of Turkish Airlines. The website often provides information regarding travel requirements for various nationalities heading to different destinations, ensuring travelers are well-informed ahead of their journey. It is also beneficial to keep abreast of any potential changes in visa policies, as these can occur frequently. Staying informed will help ensure a smooth travel experience without any surprises regarding visa requirements....

Do I need to provide proof of a negative COVID-19 test to travel with Turkish Airlines?

Turkish Airlines' requirements regarding COVID-19 testing may vary depending on the traveler's destination, as well as the regulations It is essential for travelers to be aware that these requirements can change frequently, driven by evolving public health guidelines and policies. Therefore, to ensure compliance with the current travel regulations, it is advisable for passengers to check the most up-to-date information on Turkish Airlines' official website. The airline typically provides guidance on any health and safety measures, including testing requirements, for each destination served. Moreover, travelers should also verify entry requirements with the respective embassy or consulate of their destination country, as they may impose additional criteria. Staying informed will help make the travel experience smoother and more enjoyable, so it is always good practice to prepare ahead of time to avoid any last-minute issues....

In-Flight Services

What are the in-flight entertainment options available?

Turkish Airlines offers a wide variety of in-flight entertainment options to enhance the passenger experience during their journey. Music lovers can explore an impressive library of songs spanning multiple genres, ensuring there is something for everyone. Turkish Airlines is also known for its varied selection of podcasts and audiobooks, which can be a pleasant way to pass the time while traveling. Furthermore, the in-flight entertainment system includes various games and interactive experiences, catering to different age groups and preferences. Passengers can typically access these entertainment options through personal screens on their seats, with some long-haul flights even offering a broader selection of premium content. The availability of specific titles and programs may vary based on the flight route and aircraft type, so travelers are encouraged to check the current offerings on the airline's website before their journey....

Can I bring my own food on board?

Turkish Airlines generally allows passengers to bring their own food on board, but there are some important guidelines to consider. It is also important to note that some airports and countries may have restrictions on bringing specific types of food items due to customs regulations. Therefore, it is advisable for passengers to confirm these regulations based on their travel route. For the most accurate and up-to-date information, travelers might find it helpful to visit the official Turkish Airlines website, where they can find detailed information about baggage policies and additional travel guidelines....

What are the options for dietary restrictions on Turkish Airlines?

Turkish Airlines offers a variety of special meal options to accommodate different dietary restrictions and preferences. Passengers Specific meal types may include Asian vegetarian meals, diabetic meals, and child meals, ensuring that travelers with unique dietary needs can enjoy their in-flight dining experience. Turkish Airlines also takes into account allergies, providing selections without certain allergens when notified in advance. It is important to note that while the airline strives to meet all dietary requests, the availability may vary depending on the flight route and duration. It is advisable for passengers to check the Turkish Airlines website for the most up-to-date information regarding meal options and to confirm that their dietary requirements can be catered to during their journey. For those with specific concerns or questions regarding their meal preferences, Turkish Airlines’ official website contains detailed descriptions of the various meal options available and instructions on how to make a request....
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