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Rockstar Games Customer FAQ

Top Answers & How-to Guides

What is Rockstar Games's Phone Number?

The question we are asked most often is about how to talk to Rockstar Games customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Rockstar Games Social Club Account?

You must know what requirements are critical for the recovery of your Rockstar Games Social Club account. It can be difficult to recover...

How Do I Recover My Rockstar Games Password?

You can easily reset or recover your Rockstar Games password through a few simple steps. By submitting a reset request from the login...
Ask any question you have about Rockstar Games customer service, get an answer now.

Recent Rockstar Games Customer Questions

My user name and password is someone else's email and password and they can sign into my game. I want to change my user name and password.

To change your username and password, first, sign in to your Rockstar Games Social Club account. Once signed in, click on your profile located at the right upper-hand corner of the page and select 'Settings'. In the settings, you can find options to change both your username and password under 'Account Information'. After making the changes, ensure to save them. For security purposes, it is recommended to choose a strong password that is not easily guessable, and not to share this information with anyone. Your privacy and security are of utmost importance to us.
Asked May 11, 2024 6:13 PM

Deleted my character by mistake

We're sorry to hear that you've accidentally deleted your character. Unfortunately, once a character in a Rockstar Game is deleted, it's not recoverable. This action is permanent, as warned by the prompt that appears when you attempt to delete a character. However, you can create a new character and start a new journey in the game. We understand the frustration, and encourage you to be sure before confirming any deletion requests in the future. Keep in mind, though, that the fun of Rockstar Games is in the journey, not just the destination. So starting a new character can lead to all new experiences and fun!
Asked Apr 22, 2024 7:33 AM

I was playing on PlayStation five GTA five version and my account got deleted. How do I get it back?

We're sorry to hear about the issue with your GTA V account on PS5. If your account was accidentally deleted, Rockstar can't restore it because the data is permanently lost. Please ensure not to share your account details with anyone to avoid this. Always try to regularly back up your game data to preserve your progress. However, if you believe your account was incorrectly deleted by Rockstar, you can directly reach out to their Customer Service for assistance. They can check if there was a mistake or a violation that warranted the deletion of your account.
Asked Apr 19, 2024 4:17 PM

my xbox account was linked to my old playstation account and i cant unlink it because the email was hacked

We're sorry to hear about this situation. Normally, if you've linked a PlayStation and Xbox account to a Rockstar Games account, unlinking isn't possible directly through the user. You would have to contact Rockstar Games support for assistance. Unfortunately, if your email has been hacked and you can't access it, this may complicate things. While we can't unlink it ourselves, we would advise to secure your email as your first step. Remember to set a strong password for your email and make sure to enable multi-factor authentication for added security.
Asked Apr 18, 2024 3:38 AM

the account I'm trying to recover is linked to an old account I no longer have access to and is wanting me to sign into that one

We're sorry to hear about your account access issue. Unfortunately, for account recovery, it's usually necessary to have access to the original email address linked to your account. Forgotten emails or lost access can complicate the recovery process. If it's a matter of a forgotten password to your old email account, we suggest utilizing the recovery procedures provided by your email service. If you've also lost access to your email account, you might not be able to recover your Rockstar Games account. We recommend keeping your email account information up-to-date and secure to avoid such issues in the future.
Asked Apr 5, 2024 12:58 PM

Help me with my Rockstar Games customer service issue

Account Recovery

How Do I Recover My Rockstar Games Social Club Account?

You must know what requirements are critical for the recovery of your Rockstar Games Social Club account. It can be difficult to recover...

How Do I Recover My Rockstar Games Password?

You can easily reset or recover your Rockstar Games password through a few simple steps. By submitting a reset request from the login...

What do I do if my Rockstar Games account was hacked?

Rockstar Games offers games and merchandise to customers, with the option to link your Playstation to your Rockstar account. If you...

Game Support

How Do I Get Out of the Cheaters Pool on Rockstar Games?

Customers enjoy playing with peers and other online gaming community members as a form of entertainment and spending leisure time....

How do I link my Rockstar Games account with social media?

Linking your Rockstar Games account to social media platforms can enhance your gaming experience by allowing you to share achievements Follow the prompts to connect your desired social media accounts. You will need to authorize Rockstar Games to access your social media account by granting the necessary permissions. Be sure to review the privacy settings to ensure that you are comfortable with the information shared between the platforms. If at any point you encounter issues or do not see the options available, it may be beneficial to refresh your browser or check for any updates applicable to your platform. For additional guidance, you can always refer to the relevant sections on the Rockstar Games website, where more detailed instructions might be provided....

What platforms are supported for Rockstar games?

Rockstar Games develops a variety of titles that are available on multiple platforms, catering to a wide range of gaming preferences....

How can I participate in game testing or beta programs for Rockstar titles?

Rockstar Games, known for its high-quality titles, occasionally opens opportunities for players to participate in game testing or beta Additionally, players should consider following Rockstar Games on social media platforms such as Twitter, Facebook, and Instagram. These channels often share updates about upcoming games, events, and potential beta testing opportunities. Sign up for newsletters from Rockstar, as these can provide direct information about new releases, updates, and occasionally, beta access. Some games also utilize community feedback for improvement, so being an active member of the community by participating in forums or playtesting sessions can also help in staying connected with game development updates. Participating in these channels enhances the chances of being considered for beta testing, although there are no guarantees. It is also important to remember to adhere to any eligibility requirements that may be specified by Rockstar Games when opportunities do arise....

What are the system requirements for Rockstar games?

Rockstar Games has developed a variety of titles, each with its own unique system requirements due to differences in graphics, gameplay In most cases, the minimum requirements will include a specific operating system, a certain level of processing power, memory, and storage space, along with the necessary graphics card capabilities. Moreover, recommended requirements will often outline what players should have to achieve an optimal gaming experience, including higher specifications for graphics, processing speed, and sometimes additional peripherals. Because Rockstar frequently updates its games and releases new content, it is essential to check the latest requirements listed for the specific title you are interested in. The official Rockstar Games website is a reliable resource for this information, allowing players to ensure that their systems are equipped to handle the game properly....

Reporting Issues

How Do I Submit a Report Ticket to Rockstar Games?

Rockstar Games is an American-based video game design company with highly popular titles such as Red Dead Redemption and Grand Theft...

How do I report a loss of GTA online characters, cars, rank, or items to Rockstar Games?

If you lost your character or if you noticed that something is missing from your account with Rockstar, here's the best way to report...

How Do I Let Rockstar Games Know About an In-Game Problem?

To report in-game problems to Rockstar Games, follow these steps: 1. Identify the problem you're experiencing. 2. Visit the Rockstar Games Support website for information and resources. 3. Check the Official Rockstar Games Forums for potential solutions. 4. If needed, submit a support ticket directly to Rockstar Games. 5. Select the gaming issue and platform you're using. 6. Choose the specific problem you're experiencing. 7. Click "Contact Us" to finalize the ticket submission. 8. Provide more details about the problem and submit the ticket. 9. Be patient and polite while waiting for a response, which generally takes about a week....

Refunds and Transfers

How do I get a refund from Rockstar Games?

Rockstar users can refund digital purchases within 14 days if not used more than 2 hours. Refund applies to EU/UK/EEA customers. Physical...

How do I transfer a character on Rockstar Games?

You put a lot of work into building your characters up. They become an extension of you. That's why you'll want to follow this guide...
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