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Rentalcars.com Customer FAQ

Top Answers & How-to Guides

What is Rentalcars.com's Phone Number?

The question we are asked most often is about how to talk to Rentalcars.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are one-way rentals available with Rentalcars.com?

Yes, one-way rentals are available through Rentalcars.com. The platform typically allows customers to select different pick-up and...
Ask any question you have about Rentalcars.com customer service, get an answer now.

Recent Rentalcars.com Customer Questions

I have not received email confirmation of my booking

We're sorry to hear that you haven't received your booking confirmation. There could be a few reasons for this. First, it's possible that the email has been directed to your spam or junk folder. If it's not there, there could be a delay with the email servers. Wait a few hours and check back. If the confirmation email is still missing, it's possible there may have been a mistake in the email address provided during the booking process. In this case, please log into your Rentalcars.com account to verify your booking and check your contact details. If the problem continues, please contact customer service immediately.
Asked Apr 17, 2024 9:07 PM

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Booking Management

How Do I Change the Pickup Location from Rentalcars.com?

Changing your rental car pickup location on Rentalcars.com is easy. You can decide to make the changes yourself through their app or...

Can I book a rental car for someone else?

Yes, it is possible to book a rental car for someone else through Rentalcars.com. When making a reservation, the person completing It is also advisable to check the rental company’s policies regarding third-party bookings, as some companies may have specific requirements or restrictions. Furthermore, the booking confirmation and payment details should be appropriately managed to ensure a smooth rental process for the person using the vehicle. For comprehensive information, including details on documentation and potential fees, it is recommended to refer to the information available on the Rentalcars.com website....

Can I make changes to my booking after it has been confirmed?

Yes, it is often possible to make changes to a booking after it has been confirmed through Rentalcars.com. However, the specific policies To initiate any changes to a booking, customers are usually required to manage their reservations through the Rentalcars.com website or app, where there is often an option to view and modify booking details. It is recommended to have your booking reference number on hand to facilitate this process. If there are uncertainties regarding the specific details of the changes that can be made, it would be wise to refer to the policies outlined on the Rentalcars.com website or review the terms of the confirmation email. This ensures that one is fully informed about any conditions or fees that may apply to modifying the reservation....

Are one-way rentals available with Rentalcars.com?

Yes, one-way rentals are available through Rentalcars.com. The platform typically allows customers to select different pick-up and...

Cancellation and Refunds

How Do I Cancel a Reservation with Rentalcars.com?

To cancel a vehicle reservation made through rentalcars.com, visit the website and go to the "Help" section. Find "Changing Your Booking"...

How Do I Dispute a Charge with Rentalcars.com?

If you have any concerns, you should contact Rentalcars.com directly. The best way to contact Rentalcars.com is on the phone. It allows...

How Do I Get Rentalcars.com to Refund a Charge?

If you have had a booking with Rentalcars.com and require a refund, there are many potential avenues you can take.To help with getting...

What is the cancellation policy for Rentalcars.com?

The cancellation policy for Rentalcars.com can vary based on the specific rental terms set by the individual rental company and the For some prepaid bookings, cancellation might result in a charge or forfeit of the payment made at the time of booking. On the other hand, flexible bookings may allow for a full refund if canceled within the specified period. To ensure complete understanding of the cancellation terms applicable to a specific reservation, it is advisable for customers to review the information provided at the time of booking and to refer to the confirmation email for details. Customers can also find information on the current web page regarding their specific booking conditions and cancellation policy....

Payment and Fees

What are the accepted payment methods on Rentalcars.com?

Rentalcars.com offers a variety of payment methods to accommodate different preferences. Generally, customers can pay using major credit...

Are there any additional fees or taxes not included in the booking price?

When booking through Rentalcars.com, customers should be aware that the price displayed at the time of booking often includes the base It is also important to consider that charges for fuel, mileage limitations, and optional extras such as child seats or GPS may not be reflected in the online booking price. Many suppliers may apply additional fees for late returns or specific payment methods as well, which can vary depending on the rental company policies. To get the most accurate understanding of potential additional costs, customers are encouraged to carefully review the terms and conditions associated with their rental agreement at the time of booking. This includes checking the details on the Rentalcars.com website regarding any extra charges that could apply. Rentalcars.com aims to provide transparency, but the final rental price may depend on the specific terms set by the car rental provider chosen. For the most comprehensive and updated information regarding any potential additional fees, customers may want to refer to the relevant sections of the Rentalcars.com website or the terms outlined in the booking confirmation....

Rental Requirements

Can I add an additional driver to my rental car booking?

Yes, it is possible to add an additional driver to a rental car booking made through Rentalcars.com. When making a reservation, customers Additional fees may apply when adding a driver, and these fees can differ based on the rental company policies. It is advisable to review the rental terms carefully during the booking process to understand any additional costs that may be incurred. If an additional driver needs to be added after the booking has been confirmed, customers should check the specific rental conditions and procedures for their reservation, which can usually be found on the Rentalcars.com website....

What documents do I need to provide when picking up the rental car?

When picking up a rental car through Rentalcars.com, there are several important documents that a customer typically needs to provide Additionally, the customer must present a credit card in the name of the driver. This credit card is essential for securing the deposit and handling any additional fees that may arise during the rental period. It is important to note that debit cards are often not accepted, so a credit card is preferable. Furthermore, it is advisable to have the confirmation details from the Rentalcars.com booking, which may include a rental voucher. This document confirms the reservation and provides relevant details about the rental agreement. If the driver’s license is not in English, an International Driving Permit may also be required. Customers should consult the specific terms and conditions on the Rentalcars.com website for any additional requirements or variations based on the rental location....

Is there a minimum age requirement to rent a car on Rentalcars.com?

Rentalcars.com serves as a platform that aggregates rental car options from various suppliers, and the age requirements can vary depending...

Insurance and Assistance

What types of insurance options are available for rental cars?

When renting a car through Rentalcars.com, customers typically have several insurance options to consider. These options aim to provide Collision Damage Waiver is designed to limit the financial liability that a renter would incur in the event of damage to the vehicle. It covers repair costs up to a certain level, depending on the terms of the rental agreement. However, it may come with an excess amount that the renter is responsible for in case of an incident. Theft Protection covers the situation where the rental vehicle is stolen. Similar to CDW, it often has an excess amount that the renter will need to pay based on the policy details. Third-Party Liability Insurance is crucial as it offers protection in the event of damages caused by the renter to other people's property or injury to other individuals during the rental period. This insurance is generally a legal requirement in many jurisdictions. In addition to these core insurance options, renters may also find additional products such as personal accident insurance or coverage for personal belongings. Each rental will vary in specific terms and conditions, so it is essential for renters to read the insurance policy details carefully. For the most accurate and detailed information about insurance options available for a specific rental, users should refer to the Rentalcars.com website or the rental terms presented during the booking process....

What happens if the rental car breaks down during my reservation?

If a rental car breaks down during the reservation period, several steps should be taken to ensure the situation is handled appropriately. The customer may need to provide details about the breakdown, such as the location of the vehicle and the nature of the issue. Depending on the extent of the breakdown, the rental company might arrange for a replacement vehicle or send a technician for on-site assistance. It is important for customers to document the situation as much as possible, including noting the time of the breakdown and any communication with the rental company. For specific policies and assistance, customers are encouraged to check the relevant section on the Rentalcars.com website or consult the paperwork received at the start of the rental period....
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Rentalcars.com issues reported to GetHuman
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