How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Jabra phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 or just wait on the line
Below are some clips we've found from Jabra's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Jabra support. In a few words, could you tell us the reason for your call today?"
Excerpt from a call with Jabra
Thursday, April 11, 2024 4:11 PM
They may ask you to say or enter information
"For example, you can say, get support or check an order."
Excerpt from a call with Jabra
Monday, March 18, 2024 2:22 PM
The first phone menu
"Thank you for calling Jabra support.
In a few words, could you tell us the reason for your call today?
For example, you can say, get support or check an order.
Welcome to Jabber support. If you are calling for support on your video device such as the Jabber Panacast series, press one.
If you are calling for support on any other Jabber product, press two."
Excerpt from a call with Jabra
Tuesday, April 2, 2024 5:00 PM
What are the hours and when should I call?
Jabra operates the call center for this 800-327-2230 phone number Mon-Fri 8am-8pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 341 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jabra phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jabra staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Jabra is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 341 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Jabra is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Jabra staffs the call center well on Wednesday.
Why call this Jabra number?
Below is a sample of recent calls to Jabra, and their purpose. Are any of these similar to the reason you are trying to call?
Streaming from watch to hearing aids: "Is there a way to stream the sound into the hearing aids from the watch?"
- From a call lasting 20m 55s , Apr 11, 2024 4:11 PM
Pairing hearing aids: "One of my hearing aids isn't communicating with the app after getting replaced."
- From a call lasting 7m 34s , Apr 2, 2024 5:00 PM
Ordering replacement foam and earphone: "I need that little piece of foam that goes the end of the boom. I probably need a new earphone too for it."
- From a call lasting 5m 33s , Mar 18, 2024 2:22 PM
Red light illumination issue: "I'm not the only person with this problem. I looked on the Internet and a lot of people are mentioning this."
- From a call lasting 11m 12s , Feb 13, 2024 4:02 PM
Issue with headset indicator: "The red light always stays on, I can manually turn it off, but sometimes it stays on and doesn't go off."
- From a call lasting 9m 45s , Feb 13, 2024 3:51 PM
Technical support for Jabra headset: "My Jabra headset speaker won't work and keeps crackling."
- From a call lasting 11m 12s , Jan 11, 2024 7:46 PM
Conclusion and closing notes
This is Jabra's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jabra agent. This phone number is Jabra's best phone number because 2,046 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-327-2230 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Jabra first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Jabra has 2 phone numbers. It's not always clear what is the best way to talk to Jabra representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Jabra. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jabra. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.