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Experian Customer FAQ

Top Answers & How-to Guides

What is Experian's Phone Number?

The question we are asked most often is about how to talk to Experian customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Add a Security Freeze to My Experian Account?

A security freeze is a great way to protect your Experian account from fraud and identity theft. By adding a security freeze, you can...

How Do I Recover My Experian Account Access?

Please read for some helpful tips that you can follow to recover your Experian account.
Ask any question you have about Experian customer service, get an answer now.
Contact Experian customer service

Recent Experian Customer Questions

I can’t access my account on experian. I don’t remember my password, and I have an updated phone number. My old phone number is not in use any more and it says I need it in order to reset the password.

We understand your situation and we're sorry for the inconvenience. If you have forgotten your password and do not have access to the phone number associated with your Experian account, you would typically have to go through Experian's account recovery process. The process will ask for other identifying details to securely verify your identity. This may involve answering questions related to your credit report or providing additional documentation. Once you have successfully identified yourself, you should be able to reset your password and update your phone number.
Asked Apr 30, 2024 3:55 AM

How do I talk to a real person?

Unfortunately, we can't provide guidance on how to speak to a real person as this service doesn't deliver live customer support. However, with Experian generally, there are direct phone lines and customer service options available, including real-time chat options on their official website. They provide customer service for general inquiries, fraud and identity theft help, and disputing credit report information. Their phone lines are usually open during regular business hours, and you can also leave a message for them to contact you back. Please note that response times may vary depending upon the inquiry type and overall volume of inquiries.
Asked Apr 24, 2024 8:58 PM

My identity was compromised by AT&T. I need to check my credit report. I would like a copy of my free credit report.

You can get a free copy of your credit report from Experian once a year, as well as from the other two major credit bureaus, Equifax and TransUnion, every 12 months through AnnualCreditReport.com. Generally, it's recommended that you review these reports annually to ensure the information is correct and to guard against identity theft. In your case, it's particularly important to monitor these reports closely due to the compromise of your identity. You will need to verify some personal information to access your reports, but it's a simple process that can provide valuable insight into your credit status.
Asked Apr 13, 2024 1:16 AM

How do I cancel my subscription

To cancel your Experian subscription, follow these steps: 1. Log in to your Experian account. 2. From the main page, click on "Account Settings" or the gear icon located near your name. 3. Scroll down to find "Subscriptions" and click on "View & Edit Subscription." 4. Click on "Cancel Membership." 5. Follow the instructions to finalize the cancellation process. Remember that cancellation takes effect at the end of the current billing cycle. Thus, you'll retain access to your Experian membership benefits until then, after which your membership will be cancelled, and you won't be further billed.
Asked Apr 9, 2024 6:04 PM

Someone called claiming they work for Experian, a Mark Wilson

It's crucial to be cautious of unsolicited phone calls, especially those claiming to be from companies like Experian. Experian will never call and ask for your personal information unless you initiated the contact. To validate the caller's authenticity, we recommend not providing any personal information over the call. Instead, disconnect the call and directly contact Experian's customer support line to verify the legitimacy of the call. Always prioritize your safety and the security of your personal information.
Asked Mar 22, 2024 10:59 PM

Help me with my Experian customer service issue

Security Freeze

How Do I Add a Security Freeze to My Experian Account?

A security freeze is a great way to protect your Experian account from fraud and identity theft. By adding a security freeze, you can...
Read more

How do I lift an Experian security freeze?

Placing a security freeze on your credit history is smart. But what do you do when you need to get a loan or open a credit card. Here...
Read more

Customer Service

How Do I Reach an Experian Customer Service Rep?

Since Experian handles credit matters large and small for individuals and businesses alike, it stands to reason that there are multiple...
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Disputing Information

How Do I Dispute Credit Report Information with Experian?

Your credit report is your lifeline to opening credit cards, getting a mortgage or a home equity line. You need your credit report...
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How long does it take for Experian to remove a disputed item from my credit report?

The time it takes for Experian to remove a disputed item from your credit report can vary depending on several factors. On average, Once a dispute is submitted, Experian initiates an investigation, which involves contacting the data furnisher and verifying the accuracy of the information. If the creditor confirms an error or fails to respond within the required timeframe, Experian will remove or correct the disputed item accordingly. To ensure a smooth process, provide complete and accurate information when disputing an item. Additionally, regularly monitoring your credit report and promptly disputing any errors can help expedite the resolution process....
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Cancellation

How Do I Cancel My Experian Subscription?

If you wish to cancel your subscription, you may contact the customer support team for help with these helpful tips.
Read more

Account Access

How Do I Recover My Experian Account Access?

Please read for some helpful tips that you can follow to recover your Experian account.
Read more

Refunds

How Do I Get Experian to Refund a Charge?

Mishaps do happen from time to time and sometimes customers do find unwarranted charges to their credit cards. Lucky for such customers,...
Read more
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TransUnion Customer FAQEquifax Customer FAQ
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