To whom it may concern,**I, Julissa Pinckney have been a member of Capital One since Ma...

GetHuman-musik's customer service issue with Capital One from November 2018

4 views
 | 
3204 similar
 | 
0 following
Help with my Capital One issue
How did GetHuman-musik do it?
Waiting to hear how GetHuman-musik fixed the problem to share with other customers.
The issue in GetHuman-musik's own words
To whom it may concern,**I, Julissa Pinckney have been a member of Capital One since May ****. Every month I pay off my balances in full. During the month of October, I had an hardship which caused me to miss my monthly payment. **I received a letter stating that a $** late fee was being issued for missing my November *st payment. As soon as this was brought to my attention, I made it my business to call Capital One and state my concerns which were as follows:*****I didn’t realize I missed my minimum payment. (Very apologetic)****I didn’t want this to be reported on my credit report because I pay all my bills on time.****I wanted you guys to know that I take my credit card seriously and was willing to do whatever to make this right.*When I talked to one of your agents, who was very polite* she informed me that if I agree to never miss a payment again I can sign off on some type of forgiveness agreement. I was read my rights and everything that would take place, she said a letter would be sent to me providing details of agreement. This call was placed on Monday, November **, **** between *:** PM est.**I was also told that I was required to pay the minimum balance of $** by December * in order to keep an active account.**Unfortunately, do to my hardships, I had a total of * scheduled payments bounce on my account. As soon as I noticed this, I made a call today, November **, **** stating my concerns again and how I want to pay on my account.**I told the specialist on the phone I can make a payment of $*** on my account at a Capital One Store Location. I wanted to pay in person to avoid anything from bouncing again. It isn’t even December * yet, so I am confused as to why my account was closed on the **th, of November. I have the full balance ready to be paid off so there has to be something that can be done about my closed account.**I have been a loyal customer and have always made my payments in full every single month. I was given a higher credit limit * months into my account which also proves my responsibility.**I am writing this email today to find out how I can get my account reopened. I worked so hard getting this far and I can’t afford to start over. With me making the phone calls and handling my accounts accordingly, I was promised until December * to pay off my minimum $** balance.**I can have my account paid off today, in full, I just need to talk to someone who can help reopen my account. Feel free to contact me via email at *****@***.com or by phone at (***) ***-****.**Thank you
GetHuman-musik did not yet indicate what Capital One should do to make this right.
I have an issue with Capital One too
How GetHuman-musik fixed the problem
We are waiting for GetHuman-musik to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Capital One's attention and get better help faster. Tap below to get started.
Having Capital One issues too?
Get tips from pros & other customers, and get it handled faster:
Pour de meilleurs résultats, écrivez au moins 100 caractères
Cette adresse e-mail n'est pas valide
Follow this issue
See how GetHuman-musik fixes it.
Cette adresse e-mail n'est pas valide

Capital One

Customer service issue
Reported by GetHuman-musik
Nov 29th, 2018 - 9 mons ago
I have an issue with Capital One too
Fixed
Seen by 4 customers so far
Similar issue to 3204 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Card Number
Name of Account Holder
Numéro de téléphone
Email on Account
Billing Address
Social Security
Timeline
GetHuman-musik started working on this issue
Nov 29th, 2018 3:31am
GetHuman-musik confirmed the issue is fixed. Hooray!
Nov 29th, 2018 3:32am