Alaska Airlines made our reservation on American Airlines. Unfortunately, the reservati...

GetHuman-bucherre's customer service issue with American Airlines from February 2019

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Alaska Airlines made our reservation on American Airlines. Unfortunately, the reservation was split into * by Alaska: SFO-MIA and, separately MIA-MVD.*We flew from SFO to MIA on Feb. *, flight ****. The flight was full so Douglas Frazier, my husband, checked his carry-on.*Today is February **, we have called your call center * times and even wen to MVD to see what had happened: Nobody knows, the suitcase cannot be found.*On Feb. *, at *:** PM, AA-SFO sent me an email informing me that the bag was still in San Francisco. Because of the fast connection, we were not able to file a claim in MIA. *The Ref * given to us by AA-MVD is: BCCAA*********After all these calls, at this point no one knows where the suitcase is.
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American Airlines

Customer service issue
Reported by GetHuman-bucherre
Feb 12th, 2019 - 6 mons ago
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-bucherre started working on this issue
Feb 12th 6:32pm
GetHuman-bucherre indicated the issue is not fixed yet.
Feb 12th 6:34pm