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GoDaddy Customer FAQ

Top Answers & How-to Guides

What is GoDaddy's Phone Number?

The question we are asked most often is about how to talk to GoDaddy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Login to My Godaddy Account?

If your internet domain name is registered through GoDaddy, or you enjoy web hosting services with GoDaddy, you want to be able to...

How Do I Reset My Godaddy Email Account Login?

Changing the password for your GoDaddy email account is a relatively simple process and can be done using the GoDaddy website, mobile...
Ask any question you have about GoDaddy customer service, get an answer now.

Recent GoDaddy Customer Questions

We noticed that some information in your GoDaddy account needs to be updated before we can create your Microsoft 365 user.

If GoDaddy notifies you that some information in your account needs to be updated before a Microsoft 365 user can be created, it is likely due to incorrect or incomplete details on file. This might include information such as your first and last name, physical address, telephone number, or payment information. To update your account details, log into your GoDaddy account and navigate to the "Account Settings" section. Here, you can review and modify your personal information. Once you've updated all necessary details, you should be able to proceed with creating a Microsoft 365 user through GoDaddy. Make sure to save any changes you make to ensure that your updated information is registered correctly in GoDaddy's systems.
Asked May 1, 2024 11:46 AM

I'm having trouble migrating my Office365 account

If you're having trouble migrating your Office 365 account on GoDaddy, it's critical to ensure that you've followed all the necessary steps. First, you need to buy and set up your new Microsoft 365 account. After that, make sure to turn off any existing auto-forwarding rules on your old email account. Then, prepare your old email account and start the migration process via the Email & Office Dashboard. Finally, connect your desktop version of Outlook to your new Microsoft 365 email account. If you've followed these steps and are still encountering issues, it might be due to an error that requires detailed troubleshooting.
Asked Apr 16, 2024 10:33 AM

i was charged for a product after being told I would not be

We're sorry to hear about your experience. GoDaddy values fairness and transparency with all transactions. If you believe there has been a mistake, please reach out to GoDaddy's customer service team directly, as they're best equipped to investigate these issues. Provide them with all the necessary details, including the name of the product, the date of the charge, and your conversation about not being charged. They will make every effort to resolve your issue promptly and efficiently.
Asked Apr 1, 2024 5:11 PM

download backup of my current website

To download a backup of your GoDaddy website, go to your GoDaddy account's website and click on "Manage". Select "Settings", then under "Backup", click "Manage". Click on the date of the desired backup, then "Download". A zip file containing your website backup will be created. This might take a few minutes. When it's done, select "Download Backup". Finally, select "Download" again and select the location on your computer where you want to save the backup. The files will be downloaded to your selected location. Please remember that it's important to keep regular backups of your website.
Asked Mar 18, 2024 6:24 PM

How Do I Login to My Godaddy Account?

If your internet domain name is registered through GoDaddy, or you enjoy web hosting services with GoDaddy, you want to be able to access your account at all times. You can log into your account on your computer or mobile device to make any changes or track activity on your account. When you've forgotten your password, you can request a reset link to regain access.
Asked Mar 13, 2024 12:29 PM

Help me with my GoDaddy customer service issue

Account Management

How Do I Login to My Godaddy Account?

If your internet domain name is registered through GoDaddy, or you enjoy web hosting services with GoDaddy, you want to be able to...

How Do I Reset My Godaddy Email Account Login?

Changing the password for your GoDaddy email account is a relatively simple process and can be done using the GoDaddy website, mobile...

How Do I Get My Host Name, Username and Password for GoDaddy?

GoDaddy makes host name, username, and password retrieval easy, mainly by offering step-by-step methods to access confidential account...

How Do I Change the Language on Godaddy?

You can change the language in your GoDaddy in a few simple steps. After logging in to your account, use the 'Web Hosting' option to...

How Do I Get Godaddy to Refund a Charge?

If you believe you are eligible for a refunded charge from GoDaddy, keep reading for some helpful tips on how to request a refund.

Domain Management

How Do I Recover My Expired Godaddy Domain?

Reclaiming your GoDaddy Domain after the expiration date is possible if you begin the process within the one-month grace period. However,...

How Do You Transfer Domain Names from One Godaddy Account to Another?

Transferring a domain name to another GoDaddy account is as simple as using a registration service. If you want a trusted partner to...

How Do I Unpark or Activate a Domain on GoDaddy?

GoDaddy.com makes unparking or activating a domain on their platform a simple process, not only by allowing GoDaddy.com customers an...

How Do I Renew My Domain with GoDaddy?

Renewing a domain with GoDaddy is a straightforward process. First, users should log in to their GoDaddy account, which provides access From there, the user can select the domain they wish to renew. After selecting the domain, users will typically see an option or link for renewal. Clicking this will lead to a page with renewal options, including the duration of the renewal period. GoDaddy often provides choices for one year or multiple years, depending on user preference. Once the desired renewal term is chosen, users will proceed to the checkout page. At this point, users may need to confirm their payment information if it is not already stored in their account. Finally, after completing the payment, the domain will be renewed, and users should receive a confirmation email regarding the renewal. It is important for users to keep track of their domain expiration dates to avoid any disruptions in service. For more details or specific inquiries, visiting the GoDaddy website for additional information may be beneficial....

How Do I Change My Domain Nameservers on GoDaddy?

To change domain nameservers on GoDaddy, a user would need to start by logging into their GoDaddy account. After logging in, they should Within the domain settings, there will typically be an option labeled "Manage DNS" or something similar. Clicking this option will take the user to the DNS management page, where they can see the current nameservers listed. To change the nameservers, the user would need to find the section labeled "Nameservers." Here, they may see an option to use default nameservers or custom nameservers. Selecting the option for custom nameservers allows the user to enter the new nameserver information provided by their hosting provider or other services. After entering the new nameserver details, it is essential for the user to save the changes. The update may take some time to propagate across the internet, so users should allow for a brief period before the changes take effect. If any issues arise, users can always revisit the DNS management page or consult the help sections on GoDaddy's website for guidance....

Technical Support

How Do I Increase My Hosting Support Speed on Godaddy?

There are several things you can do to improve your hosting support speed on GoDaddy. By following the tips in this article, you can...

How Do I Get Back My Ssl Certificate with GoDaddy?

An SSL certificate allows websites to switch to more secure encryption. When you purchase a domain name from GoDaddy.com, then you...

How Do I Report Phishing or an Illegal Site Hosting to Godaddy?

GoDaddy.com is serious about Internet safety and affords web users a variety of ways to report all forms of abuse, including phishing...

How Do I Get Website Builder Support from Godaddy?

GoDaddy's website builder allows users to easily launch professional websites in a short time. The platform is user-friendly and offers...

What should I do if my GoDaddy website is down?

If a GoDaddy website is experiencing downtime, there are several steps to take to diagnose and potentially resolve the issue. First, Next, the user should verify their internet connection to ensure that the issue is not local to their device or network. If the website is unreachable for everyone, it is possible that there is a server issue. The user can check GoDaddy's status page, if available, to see if there are any reported outages or maintenance activities affecting their hosting service. Additionally, reviewing recent changes made to the website can also help. If any updates, new plugins, or configurations were made just before the downtime, it may be necessary to revert those changes. If the problem persists, the user may need to access their account to check for any alerts or notifications related to their hosting service. For detailed troubleshooting or to find specific solutions, the user can look for relevant information on the GoDaddy website or support page....
We look to the GoDaddy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
GoDaddy issues reported to GetHuman
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