A:Press 3 at the first menu. Then press 2.Our free phone can also navigate phone menus to get a live human at ComEd for you.
Q:
Does ComEd offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 15 minutes and 9 seconds.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ComEd below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ComEd phone number to document the phone system.
Here is how our research team describes the way the ComEd phone system greets you: For electrical issues or power outages, press 1. To pay your bill, press 2. For everything else, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 at the first menu. Then press 2.
Below are some clips we've found from ComEd's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to ComEd.
We are currently experiencing busy conditions with higher than normal wait times to speak with a representative.
However, you may experience shorter wait times by calling back later today between three and six PM.
We apologize for any inconvenience and appreciate your continued patience.
For electrical issues or power outages, press one. To pay now, press two.
For everything else, press three."
Excerpt from a call with ComEd
Wednesday, January 17, 2024 4:17 PM
They may ask your reason for calling (instead of a menu)
"Welcome to ComEd.
Thank you for calling ComEd. My name is Anna. How can I help you?"
Excerpt from a call with ComEd
Friday, June 7, 2024 2:20 PM
They may ask you to enter information with the dial pad
"Please enter your area code and phone number now."
Excerpt from a call with ComEd
Tuesday, October 22, 2024 6:23 PM
They may need to look up your account
"Welcome to ComEd.
We are experiencing long wait times of over an hour to speak to an agent.
You may experience shorter wait times by calling back on Monday through Friday between seven AM and In order to process your call, I'll need to look up your account."
Excerpt from a call with ComEd
Tuesday, October 22, 2024 6:23 PM
The first phone menu
"Welcome to ComEd.
We are experiencing long wait times to speak to an agent.
If you are making a bill payment or want to check your balance, we encourage you to use our automated system.
Use option two pay now, in the main menu.
You can also go to ComEd dot com to pay your bill or check your balance.
Please note that you account balance may not reflect new payments made until the next business day.
You may experience shorter wait times by calling back Tuesday through Friday from seven AM to nine AM.
We apologize for any inconvenience and appreciate your continued patience.
For electrical issues or power outages, press one.
To pay now, press two.
For everything else, press three."
Excerpt from a call with ComEd
Monday, June 3, 2024 9:39 PM
After you press 2
"In order to process your call, I'll need to look up your account.
To access your account using your account number, press one.
Your phone number, press two."
Excerpt from a call with ComEd
Friday, February 23, 2024 1:33 PM
What are the hours and when should I call?
ComEd operates the call center for this 800-334-7661 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,122 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with ComEd at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ComEd phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ComEd staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ComEd is Sunday.The most busy day to call is Tuesday, which averages 414% more phone calls by comparison.Again, this is based on a sample of 1,122 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday, which is 736% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call ComEd is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that ComEd staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
I just moved into a new apartment and have to switch the electricity into my name. The electrical company in this town is ComEd who I have no experience with since I'm new to the region, so I decided to call to get my service transferred. I figured a quick call might be the easiest way to get signed up, but based on the wait time maybe it isn't. It seems that ComEd is overloaded with customers right now and isn't offering the best service, but they did offer callback service so that at least made it a little better.
When I first called, a voice assistant informed me right away that the wait times are large enough that they opened another day for phone calls. They stated, "Welcome to ComEd. We are experiencing long wait times of over one hour to speak to an agent. For easy, on-the-go access, ComEd.com and the mobile app are available 24/7. To continue to service our customers, the call center will be available on Saturday."
It then offered me a few options stating, "For electrical issues or power outages, press 1. For payment issues, press 2. For everything else, press 3." I pressed one and then it offered me a few more options to help figure out what I needed help with that included, "Your account number, press 1. Your phone number, press 2. Your social security number, press 3. If you are calling to set up a new account, press 4."
I chose that I wanted to open an account and it asked one more question, "Where would you like to start service, say my home, or my business?" before offering me the option to finish my phone call over text message to reduce my wait time down to 9 minutes, instead of 51 minutes to talk to a person. I opted to still talk to a person, but I did choose the callback option so I wouldn't have to stay on hold and it did take about an hour but someone called me back.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call ComEd
If you have time to do a bit of reading before you call ComEd, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any ComEd customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to ComEd, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting account number: "I was trying to pay my bill, and then I was trying to go online with your thing to pay the bill."
- From a call lasting 8m 36s , Jun 30, 2025 3:32 PM
Information about why customers call ComEd is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
ComEd, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of ComEd, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- ComEd customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is ComEd's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ComEd agent. This phone number is ComEd's best phone number because 546 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-334-7661 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call ComEd first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web or twitter. In total, ComEd has 1 phone number. It's not always clear what is the best way to talk to ComEd representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ComEd. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ComEd. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
