A:CNET does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact CNET starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.
Q:
Does CNET offer 24 hour customer service?
A:Not by phone.But you can contact CNET 24/7 using other methods.Below is a list of customer service channels and hours.
How to contact CNET Customer Service
There are other ways to contact CNET customer service besides the phone. Below we list them by medium, from most to least popular.
As a last, sometimes only, resort- CNET customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with CNET?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with CNET, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Yes, you can access CNET content offline. CNET offers an option to download articles, reviews, and videos for offline viewing through its mobile app. This feature allows users to save content and access it later without an active internet connection. To do this, simply find the content you want to download and tap on the download icon or the "Save for Offline" button. Once downloaded, you can access these saved articles, reviews, or videos anytime, even when you are offline. It is a convenient feature for users who want to read or watch CNET content while traveling or in areas with limited internet access. Enjoy CNET's content wherever you go, online or offline.
CNET's cancellation policy allows users to cancel their paid subscriptions at any time. To cancel a subscription, users need to log in to their CNET account, go to the "Manage Account" section, and select the "Cancel Subscription" option. Once canceled, users will still have access to the subscription benefits until the end of the current billing period. CNET does not provide refunds or prorated reimbursements for any unused portion of the subscription. Users can continue to access the content and services until the subscription period ends, even after cancellation. It's important to note that free trials may require cancellation before they convert into a paid subscription, otherwise, the regular subscription will start and charges will apply.
CNET's terms of use define the guidelines and conditions for accessing and using their website and services. The terms outline user responsibilities, restrictions, and rights to ensure a safe and positive experience for everyone. By accessing their content, users agree to abide by these terms. The terms of use cover various aspects, including user-generated content, intellectual property, privacy, and compliance with laws. Users are not allowed to misuse or modify the website, distribute malicious software, or engage in any illegal activities. Additionally, CNET reserves the right to terminate or restrict access to their services for any violation of these terms. It is important to review and understand the terms of use to stay compliant and enjoy a smooth browsing experience on CNET.
Click the link above to get answers to just about any CNET customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
Help me with my CNET issue
Conclusion and closing notes
You came here to see CNET's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a CNET agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact CNET anyways and help you with your issue. Over the last 18 months, 168 customers like you have come in search of a phone number for CNET and helped us confirm they don't have one. Common reasons that people try to call CNET customer support department include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call CNET first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now CNET doesn't have any phone numbers. It's not always clear what is the best way to talk to CNET representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If CNET Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for CNET, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from CNET customers like yourself.
GetHuman does not provide call center services or customer support operations for CNET. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CNET. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.