Xbox Phone Number

Calling Xbox customer service faster by GetHuman

800-469-9269
Customer service
Current Wait: 44 min (38m avg)
Hours: Mon-Fri 9am-5pm EST; best time to call: 9:10am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Appuyez sur 2, puis sur 4, puis sur 0 #, 0 #, 0 # chaque fois qu'il vous demande votre numéro de compte ou votre numéro de téléphone

Reasons customers like you called recently

how to block internet without ruining the system and making social media inaccessible
Hi I've forgot my password to my account and I don't have access phone number to reques...
So I was on Fortnite and I accidentally brought **,*** vbucks off of my moms card and s...
im ** years old and i want to order and exster wireless control and i dont which and wh...
im ** years old and first i want to oder and exter wireless control and i dont which on...
Cannot pay my xbox subscription because *. I forgot my password *. Xbox will not let me...
I bought an Xbox gift card at Walmart and just scratched it off and when I enter it in...
I made a purchase for *k** VC $**.** and my points didn't show up. Pls fix
Xbox will not accept xbox live gold keeps saying declined
I am a current xbox live gold member and I have been hearing that when the new xbox com...
on Xbox one, how can i log into my xbox live account using a different email address wh...
I have a xbox live account which I haven't used for a long time, I have the email addre...
Y'all can call me and help me with my account
Xbox logged me out of my account and now I can’t get back into it have no access to my...
My Xbox says it’s having trouble connecting with Xbox live servers then it act normal...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Xbox's Phone-Based Customer Care

Xbox produces and offers video gaming consoles, games, and streaming services. As one of the top gaming brands in the world, it isn't surprising that Xbox handles many customer support calls each day.

Why Do People Call Xbox Customer Support?

People call Xbox customer support for a range of reasons, including:

  • Tech support for consoles, games and streaming services
  • Help with using the Xbox website
  • Issues with product subscriptions and billing
  • Using parental controls effectively
  • Product warranty issues
  • Issues regarding harassment and safety in shared games

Best Practices for Calling Xbox Customer Service

Xbox prefers that customers request a callback from its website. You can visit the "Contact-Us" page on the Xbox site and click the "Contact Us" box. From there, you'll be given a menu on which you can indicate the reason for your call. Next, you'll be offered several communication options, including receiving a call from an Xbox customer service representative.

There are several things you can do before getting in touch with Xbox to help ensure that your call is successful and that your questions and concerns are addressed quickly:

  • Make sure you request your callback within Xbox's phone support hours. These are Monday through Friday 6 am- 9:30 pm PT, Saturday through Sunday, 6 am through 5:30 pm PT.
  • Before you call, have any necessary documents and information in front of you. These might include invoices, billing statements, serial numbers or any communications between you and Xbox that pertain to your situation.
  • If you are calling for technical support, make sure that you are able to access your device during the call.
  • Have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling Xbox Customer Service?

Reviews of Xbox customer service appear to be somewhat mixed. Common complaints include difficulty reaching a human being or being provided with scripted answers that don't really resolve more complex customer problems. However, it is also possible to find positive reviews of Xbox customer support online.

What Kind of Issues Can Xbox Customer Service Resolve?

Xbox customer service can handle many common customer support issues including troubleshooting, assistance with using the Xbox website, providing information about warranties, and setting parental controls.

An Xbox customer service representative could also begin an investigation into billing issues, such as fraudulent charges, double charges or customers being charged for products or services that they did not order.

What Can't Be Resolved With a Call to Xbox Customer Service?

Because many Xbox products are physical devices, an Xbox technical support representative may be limited in his or her ability to troubleshoot or make necessary adjustments to the product. In such cases, you may be directed to bring the device into an authorized retailer or repair center. You may also be asked to ship the device back to the company.

Because Xbox sells subscription services, some callers may become frustrated at Xbox's refund policies. This can be a particular problem if a child or teenager inadvertently orders a subscription using a parent's payment information without getting permission. Customer service representatives are usually very limited as to what they can do if a customer request violates Xbox policies.

What Should You Do If You Have an Unsuccessful Call with Xbox?

If you get off the phone with Xbox and feel as though you didn't accomplish anything or that the Xbox customer service representative did not fully understand your concern, don't give up. You still have options.

  • Take a few moments to review the notes you took during your call. It's best to try and remember exactly what happened so that you can better explain your concerns to the next person you speak to.
  • Request another callback from Xbox. The next agent you speak to may be better able to understand your situation and provide an appropriate resolution.
  • If you feel that calling is not working for you, try Xbox live chat. Live chat support is available 24 hours a day and has the benefit of providing you with a transcript of your communication with Xbox.
  • Try getting in touch with Xbox via its social media platforms, including Twitter where it maintains a support account.
  • Xbox also maintains a user forum that can connect you with other Xbox players who may be able to provide ideas on how to resolve your situation.

Customer Number 800-469-9269 - by the Numbers

Numéro de téléphone à composer800-469-9269
Rappel possibleNON
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsMon-Fri 9am-5pm EST
Meilleur moment pour composer9 h 10
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 2, puis sur 4, puis sur 0 #, 0 #, 0 # chaque fois qu'il vous demande votre numéro de compte ou votre numéro de téléphone
Attente moyenne
Attente actuelle44
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, chat, web
Qualité de la communication82%
Qualité de l'aide70%
Votes des clients45,792
Dernière mise à jour des informationsMon Oct 26 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Xbox's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Xbox, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Xbox agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Xbox car 331,566 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-469-9269 incluent Report an Issue, Refunds, Recover Account, Streaming or Download Trouble, Cancel Account et d'autres problèmes de service client. Le Xbox centre d'appels auquel vous appelez a des employés de Texas et est ouvert Mon-Fri 9am-5pm EST selon les clients. Au total, Xbox a 1 numéro de téléphone. La meilleure façon de parler aux Xbox représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Xbox - by phone or otherwise

Bien que 800-469-9269 soit le meilleur numéro sans frais de Xbox, il existe 3 moyens de les contacter. Selon d'autres Xbox clients, la meilleure façon de parler à leur équipe de support client consiste à informer GetHuman de votre problème ci-dessus et à nous laisser trouver quelqu'un pour vous aider. En plus d'appeler, la prochaine option préférée des clients à la recherche d'aide est via Live Chat pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Xbox, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Xbox.

What is GetHuman's Relationship to Xbox?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Xbox. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Air Canada Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the AT&T Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Air Canada or AT&T. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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