A:Not at this number; hours here are Mon-Fri 6am-8pm, Sat-Sun 7am-6pm PST.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Solar City below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Solar City phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from Solar City's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Tesla.
If you know your party's extension, press nine.
For vehicles, press one. For energy products, press two."
Excerpt from a call with Solar City
Saturday, January 6, 2024 8:25 PM
The first phone menu
"I'm sorry.
I didn't get your response. Thank you for calling Tesla.
Thank you for calling Tesla. If you know your party's extension, press nine.
For vehicles, press one.
For energy products, press two.
For vehicle home charging, such as wall connector or mobile connector, press three."
Excerpt from a call with Solar City
Thursday, June 13, 2024 7:43 PM
After you press 2
"For vehicle home charging
To help improve your future experience, in just a few words, please tell us the reason for your call.
Thank you. Let's move on. If you have not yet placed an order and would like to discuss getting a Tesla product for your home or business, press one.
If you have placed an order or have installed a Tesla energy product, press two."
Excerpt from a call with Solar City
Thursday, February 15, 2024 10:42 PM
What are the hours and when should I call?
Solar City operates the call center for this 888-765-2489 phone number Mon-Fri 6am-8pm, Sat-Sun 7am-6pm PT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 282 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Solar City at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Solar City phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Solar City staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Solar City is Sunday.The most busy day to call is Monday, which averages 1550% more phone calls by comparison.Again, this is based on a sample of 282 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
Click the link above to get answers to just about any Solar City customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Solar City, and their purpose. Are any of these similar to the reason you are trying to call?
Lease agreement information: "I'm calling to get some information regarding my lease agreement."
- From a call lasting 3m 39s , Dec 30, 2024 2:43 PM
Information about why customers call Solar City is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Solar City customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Solar City's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Solar City agent. This phone number is Solar City's best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-765-2489 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Solar City first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Solar City has 1 phone number. It's not always clear what is the best way to talk to Solar City representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Solar City. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Solar City. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.