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Norton AntiVirus Customer FAQ

Top Answers & How-to Guides

What is Norton AntiVirus's Phone Number?

The question we are asked most often is about how to talk to Norton AntiVirus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Account with Norton AntiVirus?

Norton Antivirus has been a trusted defender against cyber threats for many years, but if you no longer need their services, you can...

How Do I Get Norton AntiVirus to Refund a Charge?

If you want a refund from Norton, you may request it with these helpful tips.
Ask any question you have about Norton AntiVirus customer service, get an answer now.

Recent Norton AntiVirus Customer Questions

I need to talk to someone regarding my subscription

There is a link to the most up-to-date contact information right here on this page that you're viewing.
Asked Jul 2, 2024 11:52 AM

How do I contact a real rep of Norton? I received an invoice, but I'm not a customer.

We're sorry to hear that. For this kind of issue, you'd need to reach out to Norton's Customer Service directly. There's a link on this page that will lead you to Norton's most up-to-date contact information. Please use that to get in touch with them, and they'll be able to assist you further. It's important to address this issue promptly to ensure unauthorized charges are not being made.
Asked May 14, 2024 8:18 PM

Being billed for an account I never had

We're very sorry to hear about this situation. Any billing matters, especially those concerning unauthorized charges, should be resolved as quickly as possible. If you have been billed for a Norton AntiVirus account you never had, please contact the Norton Support team directly. They will be able to help you verify any charges made, and advise on the best course of action. It is crucial to review all transactions in your financial accounts regularly to detect any unapproved activities promptly. Let's us know if there is anything else we can assist you with concerning Norton Antivirus.
Asked Mar 16, 2024 6:20 PM

How do I send to you this phishing attempt pretending to be Norton

If you receive a phishing email pretending to be from Norton, you should report it directly to the Norton Anti-Spam team. To do this, you must forward the suspicious email to phishing@symantec.com. It's important to forward the entire email, including the header, for analysis. This information can help identify and take action against the source of phishing attempts. Please do not click any links or download any attachments from such emails. By doing this, you'll be contributing to the security of your data and others'. Norton appreciates your vigilance in identifying and reporting such threats.
Asked Mar 7, 2024 12:11 AM

Spoofing attempt pretending to be Norton

If you receive an email, message, or phone call pretending to be from Norton, this could be a phishing or spoofing attempt. Do not click on any links, download any files, or provide any personal information. Norton will never request your password or sensitive financial information through an unsolicited message. If you suspect a scam, report it to Norton through their official channel. If you clicked a link or entered information, secure your device by running a full antivirus scan and change the passwords of any compromised accounts to prevent unauthorized access.
Asked Mar 7, 2024 12:10 AM

Help me with my Norton AntiVirus customer service issue

Account Management

How Do I Cancel My Account with Norton AntiVirus?

Norton Antivirus has been a trusted defender against cyber threats for many years, but if you no longer need their services, you can...

How Do I Get Norton AntiVirus to Refund a Charge?

If you want a refund from Norton, you may request it with these helpful tips.

How can I renew my Norton AntiVirus subscription?

Renewing a Norton AntiVirus subscription is a straightforward process. First, users can visit the official Norton website and sign Alternatively, users may receive renewal reminders directly within the Norton application itself. These reminders usually provide a simplified option to complete the renewal process without needing to visit the website. Payment methods accepted typically include credit or debit cards and other online payment options. After completing the renewal, it is advisable to check the subscription status within the Norton account to confirm that the renewal has been processed successfully. For any specific details or support, it may be helpful to refer to the current web page for relevant contact information or further assistance....

System Requirements and Support

What are the system requirements for Norton AntiVirus?

Norton AntiVirus has specific system requirements that can vary depending on the version and type of operating system being used. Generally, For Mac users, Norton AntiVirus is often compatible with macOS versions such as macOS Monterey and later. It generally needs at least 200 MB of disk space and 1 GB of RAM for optimal performance. Mobile devices, such as those running Android or iOS, also have their own requirements. Android typically requires a version of the operating system that is 4.1 or higher, while iOS needs to be compatible with the latest available version of the software. It is always best to check the current official Norton webpage for the most accurate and detailed information tailored to the specific product version being used....

What is the range of support provided by Norton AntiVirus?

Norton AntiVirus offers a wide range of support options to assist users with various needs related to their products and services. In addition to technical assistance, Norton AntiVirus also offers customer service for billing inquiries, subscription management, and account-related questions. Users can often find comprehensive resources online, including FAQs, user guides, and troubleshooting articles, which are designed to address common concerns and empower users to solve issues independently. Furthermore, Norton may provide options for live chat, email support, or phone support, depending on the specific product purchased and the region in which the user is located. It is always worthwhile to check the official Norton website for the most current details on the support options available, as they may vary by product and over time....

How can I access customer support for Norton AntiVirus issues?

Norton AntiVirus provides various options for accessing customer support, making it easier for users to address their concerns. Users...

Functionality and Features

What is the difference between Norton AntiVirus and Norton Internet Security?

Norton AntiVirus and Norton Internet Security are both products from NortonLifeLock Inc. designed to protect users from various cyber Norton AntiVirus primarily focuses on the core functions of virus protection. It provides essential features such as real-time scanning, automatic updates to virus definitions, and protection against malware and other malicious software. This product is suitable for users who require basic antivirus protection without the additional features that come with more comprehensive security solutions. On the other hand, Norton Internet Security includes all the features of Norton AntiVirus but goes several steps further by providing a more extensive range of security tools. These may include firewall protection, phishing protection, parental controls, and identity theft protection features. Norton Internet Security is designed for users who engage in more sensitive activities online, such as online banking or social media, and who require a more robust security solution. In summary, the main difference lies in the level of protection and additional features offered. Norton AntiVirus provides essential virus protection, while Norton Internet Security offers a broader suite of security tools for users who need enhanced protection against a wider array of online threats. Users can always refer to the official Norton website for more detailed comparisons and information about their products....

What does Norton AntiVirus protect against?

Norton AntiVirus provides a robust layer of security designed to protect users from a wide range of cyber threats. Its primary function One of the key features of Norton AntiVirus is its real-time protection capability, which continually scans files and applications as they are accessed, ensuring that any malicious content is identified and dealt with immediately. Furthermore, it offers protection against phishing attacks, which are fraudulent attempts to acquire sensitive information such as usernames, passwords, and credit card details. Through its web protection features, Norton helps users safely navigate online environments by blocking access to dangerous websites that may host threats. Another valuable aspect of Norton AntiVirus is its capability to protect devices from potentially unwanted applications, which may not be technically classified as malware but can still cause unwanted changes to a system. Additionally, Norton utilizes advanced machine learning and behavioral monitoring techniques to analyze programs for suspicious activities, enhancing its threat detection capabilities. Overall, Norton AntiVirus is a comprehensive solution for users looking to maintain their digital security, and it is essential for staying protected against the ever-evolving landscape of cyber threats. Those interested in more specific features or how to customize their protection may find useful information on the official Norton website....

How can I utilize Norton’s firewall features?

To utilize Norton’s firewall features effectively, it is recommended to explore the options available within the Norton Security software. First, ensure that the firewall is enabled. This can typically be done by navigating to the application's main interface and locating the firewall settings section. Once there, users can customize the firewall rules according to their needs, such as allowing or blocking specific applications from accessing the internet. Users can also configure security levels, which generally range from low to high, depending on how much control they wish to exert over network traffic. For instance, a higher security level may block more connections, providing greater protection but potentially hindering some applications that require internet access. Additionally, Norton often provides alerts and notifications when it detects suspicious activity or attempts to bypass the firewall. It is advisable to review these alerts and apply any necessary adjustments to settings to maintain optimal security. For further detailed instructions, users may refer to the help section on the Norton website, which typically provides comprehensive guides and support resources related to their firewall features....

Installation and Uninstallation

How do I install Norton AntiVirus on my device?

Installing Norton AntiVirus on your device is a straightforward process that is designed to be user-friendly. First, you will need Begin by visiting the Norton website. If you have not already done so, create a Norton account. This step is crucial as it allows you to manage your subscriptions and access your security products. Once your account is set up, log in to your Norton account. After logging in, you should see an option to download Norton AntiVirus. Click on the download button. This will initiate the downloading process for the installer file. Depending on your browser and device settings, you may be prompted to select a location to save the file or the download may start automatically. Once the download is complete, locate the installer file on your device. Typically, it can be found in your downloads folder. Double-click the installer file to launch the installation wizard. You will need to follow the on-screen instructions carefully. The wizard may ask for your product key, so be sure to have it ready. After entering your product key, the installation process will continue. Norton AntiVirus may require you to restart your device to finalize the installation. Once your device restarts, you should see the Norton icon, indicating that the installation was successful. Remember to keep your Norton AntiVirus subscription updated to ensure you have the latest security features. For further detailed guidance or troubleshooting, you might want to refer to the resources available on the official Norton website for more information....

How do I uninstall Norton AntiVirus from my device?

To uninstall Norton AntiVirus from your device, one should begin by accessing the Control Panel if using a Windows operating system. For Mac users, the process involves opening the Norton application and navigating to the "Norton" menu, where the option to uninstall can typically be found. When selected, the user will follow the provided instructions to ensure that all components are thoroughly removed. It is advisable to restart the device once the uninstallation is completed to finalize the process. Users may also want to check the Norton support website for any specific instructions or additional tools that can assist with the uninstallation process. For current contact information or further assistance, one may wish to refer to the official web page....

Troubleshooting

What should I do if Norton AntiVirus is detecting false positives?

If Norton AntiVirus is detecting false positives, the first step is to confirm that the file or application in question is indeed safe. Users can visit the Norton website to find the false positive submission form, which allows them to submit a file or URL that they believe is being mistakenly flagged. It is important to include as much information as possible regarding the false positive to help Norton investigate the issue more effectively. In some cases, users may want to temporarily exclude a file or application from scanning while the false positive is being resolved. This can usually be done through the settings in the Norton AntiVirus user interface. Exclusions may need to be managed carefully, ensuring that only trusted files or applications are excluded to maintain overall security. Users should also ensure that their Norton AntiVirus software is always up to date. Regular updates improve detection accuracy and can resolve any issues with false positives. In case the problem persists, consulting Norton’s help resources or forums may provide further assistance. The current webpage may also have additional contact information if users require further guidance. It is always beneficial to keep the lines of communication open to address any concerns directly with Norton....

What should I do if Norton AntiVirus is not updating?

If Norton AntiVirus is not updating, there are several steps that can be taken to troubleshoot the issue. First, the user should ensure Next, the user should verify that their Norton subscription is active and up to date. An expired subscription may lead to update failures. This can typically be confirmed by checking the account information directly through the Norton application or the website. If the subscription status is fine, the user can manually initiate an update by opening the Norton application and selecting the option to live update. This can sometimes coax the software into fetching the latest definitions. In some instances, corrupted files within the program may cause update problems. Users can take advantage of the Norton Remove and Reinstall tool, which is designed to remove Norton products completely and then install a fresh copy. It is important to back up any essential data and settings prior to taking this action. Should these steps not resolve the update issue, additional assistance might be required. Therefore, users may consider looking for relevant support articles or guidance on the Norton website, which often contains helpful information and contact details for comprehensive support....

What are the troubleshooting steps if Norton AntiVirus is not scanning?

When Norton AntiVirus is not scanning, users can follow several troubleshooting steps to resolve this issue. First, it is important Next, users should verify that their subscription is active. An expired subscription may disable some features, including scanning. If the subscription is inactive, renewing it may restore full functionality. Another essential step is to restart the computer. Sometimes, temporary files or processes can interfere with the operations of antivirus software. A simple restart can clear these issues and restore normal functionality. It is also advisable to check for conflicting software. If another antivirus program or security solution is installed on the computer, it can interfere with Norton AntiVirus. Ideally, only one antivirus program should be active at any given time. Users can remove or disable any conflicting software to see if that resolves the scanning issue. Additionally, running the Norton Power Eraser can help detect and remove stubborn threats that may prevent the scanning function from operating correctly. This tool is specifically designed to find and eliminate difficult-to-remove malware. If the problem persists, users should consider repairing the Norton installation. This option is typically available within the application settings and can fix hidden issues that may be affecting the scan functionality. Lastly, navigating to the Norton customer support website may provide additional assistance and troubleshooting guides tailored to individual issues. This online resource often contains valuable information to help resolve software-specific problems, including issues with scanning....
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Norton AntiVirus issues reported to GetHuman
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