Hotels.comFAQ client

Yes, when hotel prices on Hotels.com indicate that they include taxes and resort fees, it generally means that the price shown is the total cost you will pay for your stay, excluding any incidental charges you may incur. Always check the details to ensure there are no additional fees before finalizing your booking.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you're encountering an error when trying to change your email on Hotels.com, try clearing your browser's cache and cookies, or use a different browser. If the issue persists, there is a link to the most up-to-date contact information right here on this page that you're viewing.

We're sorry to hear you've had a problem with your reservation. To start your complaint process, there's a link on this page to the most up-to-date contact information for Hotels.com. Simply find and click on that link to start your process.

To ensure privacy, we cannot provide or confirm booking details directly. However, once you book a hotel on Hotels.com, you should receive a confirmation email within a few minutes. If you don't see the email, check your spam or junk mail folder. If you didn't receive the email, you can manually request for another email through your Hotels.com account. Sign in and go to "My bookings," find the booking in question, and there should be an option to re-send the booking confirmation. Please remember to verify your email was entered correctly in your bookings account.