Gemini Customer FAQ

To increase your daily limit, you may need to verify your identity or complete additional security steps. This process ensures compliance with regulatory requirements. Please find the detailed steps to increase your limit on this page.

To add a cold wallet, you typically need to generate a new wallet using compatible software or hardware. Once you've set up your cold wallet, you can transfer assets from your Gemini account to your cold wallet address. This usually involves withdrawing funds by entering your cold wallet address in the withdrawal section of your Gemini account. Make sure to double-check the address you enter to avoid any errors.

To change your phone number for login purposes, please navigate to the security settings in your account. There, you should be able to update your phone number and receive a verification code to confirm the change. Make sure to follow all prompts to ensure the update is successful.

Para retirar tu balance de dinero de tu cuenta de Gemini a tu cuenta bancaria, primero necesitas iniciar sesión en tu cuenta de Gemini. Luego, dirígete a la sección de "Retirar" y selecciona la opción para transferir fondos a tu cuenta bancaria. Asegúrate de seguir las instrucciones y completar cualquier verificación requerida. Los tiempos de procesamiento pueden variar según el banco.

To reset your trading password, please visit the login page of your Gemini account. There should be an option for "Forgot Password?" Click on that link, and you will be guided through the process to reset your password.