Does Victoria's Secret offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 55 seconds.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Choose language, then stay on the line and don't press anything. · to obtain info about your credit card, press 1, to place a new order, press 2 · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Victoria's Secret below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Victoria's Secret phone number to document the phone system.
Here is how our research team describes the way the Victoria's Secret phone system greets you: How can I help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Repeat "Representative" until you are transferred.
Below are some clips we've found from Victoria's Secret's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Victoria's Secret.
For English, stay on the line. At two
Ready to get rewarded?
All BS and pink reward numbers can take twenty five percent off clearance today.
Log in to your Versus and pink rewards account to redeem.
Not a member? Head over to our website to sign up now."
Excerpt from a call with Victoria's Secret
Thursday, January 11, 2024 1:25 AM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Victoria's Secret.
For English, stay on the line.
Hey, cardholders. During our Versus and pink member reward days, enjoy a gift with purchase when you spend one hundred twenty five dollars or more.
Simply choose your Victoria's Secret credit card as the payment method before entering your offer code to claim your gift.
I see you have a recent order.
Is that what you're calling about today? For yes, press I see you have a recent order."
Excerpt from a call with Victoria's Secret
Friday, April 25, 2025 2:49 AM
They may ask you to enter information with the dial pad
"Thank you for calling Victoria's Secret.
For English, stay on the line.
Great news. Your spring plus card can be redeemed now through March fifth.
Just a few reminders.
At checkout, enter your unique single use offer code."
Excerpt from a call with Victoria's Secret
Saturday, February 24, 2024 4:03 AM
They may ask you to say or enter information
"Thank you for calling Victoria's Secret.
For English, stay on the line.
You can say things like place an order, pay credit card bill, or update my order."
Excerpt from a call with Victoria's Secret
Wednesday, June 5, 2024 7:59 PM
The first phone menu
"Thank you for calling Victoria's Secret.
Victoria's Secret. For English, please stay on the line.
All questions regarding your Victoria's Secret or Pink credit card, including the status of your card member rewards, press one.
To place an order or to inquire about our merchandise, press two.
For all other inquiries, press zero."
Excerpt from a call with Victoria's Secret
Thursday, July 3, 2025 4:00 PM
What are the hours and when should I call?
Victoria's Secret operates the call center for this 800-411-5116 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 3,271 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Victoria's Secret at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Victoria's Secret phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Victoria's Secret staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Victoria's Secret is Sunday.The most busy day to call is Monday, which averages 87% more phone calls by comparison.Again, this is based on a sample of 3,271 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday, which is 365% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Victoria's Secret is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Victoria's Secret staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Victoria's Secret
If you have time to do a bit of reading before you call Victoria's Secret, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Victoria's Secret customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Victoria's Secret, and their purpose. Are any of these similar to the reason you are trying to call?
Return assistance request: "I need some help getting a return, please."
- From a call lasting 10m 50s , Jul 22, 2025 4:25 PM
Update order request: "Update my order."
- From a call lasting 2m 21s , Jul 19, 2025 10:13 PM
Credit card payment: "Pay credit card."
- From a call lasting 7m 55s , Jul 19, 2025 1:59 PM
Rewards account assistance: "I was trying to start getting my rewards."
- From a call lasting 8m 22s , Jul 18, 2025 6:34 PM
Placing an order: "I'm calling because I'm trying to place an order."
- From a call lasting 5m 26s , Jul 18, 2025 12:16 PM
Information about why customers call Victoria's Secret is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Victoria's Secret provides this option.
Victoria's Secret Customer Help Desk / Web Support
As a last, sometimes only, resort- Victoria's Secret customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Victoria's Secret's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Victoria's Secret agent. This phone number is Victoria's Secret's best phone number because 798 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-411-5116 include Returns, Complaint, Overcharge/Strange charge, Cancel or change order, Refunds and other customer service issues. Rather than trying to call Victoria's Secret first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Victoria's Secret has 2 phone numbers. It's not always clear what is the best way to talk to Victoria's Secret representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Victoria's Secret. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Victoria's Secret. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.