PLDT Customer Service

Contact PLDT & solve common issues

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Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about PLDT. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting PLDT, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

PLDT: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for PLDT.
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Click below to show 1 more questions, answers, and complete guides to common PLDT customer support problems.
As far as we know, there is only one way to contact PLDT, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to PLDT, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Recent reasons customers contacted PLDT:

How can i access the superadmin account since i want to enable the DMZ
I applied for service however untill now there's no installation
telephone cannot make outgoing calls. can only receive incoming calls
please sir*maam we want to relocate our pldt line to another place but your customer ho...
how to relocate my pldt line to another place??
I want to avail of PLDT internet in Sabang, Tuy, batangas. Prepaid home internet
We've requested for a reconnection * hours ago and the previous representative on the P...
ANUNG NANGYAYARE ! FOR ALMOST * DAYS WALANG INTERNET CONNECTION! DI NA KAMI MAKAPAGTRAB...
I've lost connection!!!!!!! When will you ******* fix this...
I recently paid for installation of pldt fibr **** plus *** monthly installation. But I...
Good day!**I recently applied for Pldt home fiber ****, the technician came today and i...
location po florida sun estate manggahan general trias cavite please po sana po mapansin
Good day, bakit po nawala ang net ng pldt last oct.**, **** pa bayad naman po yung mga...
We are trying to call from makati city to dumaguete, davao and cavite using PLDT Landli...

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Comparing PLDT Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact USAA page. Or look at our Contact Verizon page. We can't really provide this kind of help if you're looking to contact PLDT because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with PLDT?

GetHuman does not work with PLDT's customer support operations, directly or in any other way. GetHuman has no partnership or relation to PLDT at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check PLDT's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting PLDT at a Glance

PLDT has no phone number
PLDT has no chat option
PLDT has no customer email
PLDT has 1 help forumBEST
PLDT has no twitter handle
PLDT has no facebook page
Contact information overview

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