Does E-ZPass New Jersey offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
24 hours, 7 days · Calling this E-ZPass New Jersey number should go right to a real human being · To review the status, make a payment, or dispute a notice, press or say 1. For help with completing the back of the dispute form, press or say 2. To get the address to pay your toll, press or say 3. If you have a recent toll bill and have not received it, press or say 4. For a recent toll bill and you have not received your toll bill, press or say 5. If you are calling about an existing payment plan or to start a new payment plan, press or say 6.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for E-ZPass New Jersey below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this E-ZPass New Jersey phone number to document the phone system.
Here is how our research team describes the way the E-ZPass New Jersey phone system greets you: To access your account, make a payment, or update your information, press or say 1. To report a lost or stolen tag, press or say 2. To open or close an account, press or say 3. To pay your toll bill, press or say 4. For information regarding Easy Pay toll, press or say 5. For existing payment plans or to set up a new payment plan, press or say 6. For a violation notice you received, press or say 7. To talk to a customer service representative, press or say 8. For tag replacement plan, press or say 9.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 8.
Below are some clips we've found from E-ZPass New Jersey's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling New Jersey Easy Pass.
Please be cautious of text message scams from unfamiliar phone numbers.
Demanding payment of outstanding toll balances.
Visit our website at w w w dot easy pass n j dot com or the official New Jersey easy pass mobile app for additional information.
As a result of a NY system upgrade, NY EZ Pass continues processing and posting EZ Pass toll transactions that were paused.
You may see tolls posting for trips from the first week of April twenty twenty five through today.
Please note that these are backlogged transactions and were not charged to your account at the time of travel.
Please log on to your NJ EZ Pass account to monitor and replenish your account balance.
Visit the NY EZ Pass website h t t p s colon slash slash w w w dot e z pass n y dot com for updates.
Thank you for calling New Jersey easy pass.
If you are calling regarding the New Jersey Easy Pass amnesty program, visit our website at w w w dot toll amnesty dot easy pass n j dot com.
To learn more about the program, visiting w w w dot easy pass n j dot com is the fastest and most convenient way to check eligibility and make a payment.
Thank you for calling the New Jersey Easy Pass customer service center.
Information or account access is also available on our website at w w w dot easy pass n j dot com.
Please have your account number and PIN available.
To access your account, make a payment or update your credit card information, press or say one."
Excerpt from a call with E-ZPass New Jersey
Tuesday, July 22, 2025 1:53 PM
What are the hours and when should I call?
E-ZPass New Jersey operates the call center for this 888-288-6865 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 1,252 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with E-ZPass New Jersey at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this E-ZPass New Jersey phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like E-ZPass New Jersey staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call E-ZPass New Jersey is Sunday.The most busy day to call is Monday, which averages 334% more phone calls by comparison.Again, this is based on a sample of 1,252 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
Click the link above to get answers to just about any E-ZPass New Jersey customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call E-ZPass New Jersey is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- E-ZPass New Jersey customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is E-ZPass New Jersey's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a E-ZPass New Jersey agent. This phone number is E-ZPass New Jersey's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-288-6865 include Dispute a Charge, Transponder Support, Account Access, Appeal a Charge, Add Car to Account and other customer service issues. Rather than trying to call E-ZPass New Jersey first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, E-ZPass New Jersey has 2 phone numbers. It's not always clear what is the best way to talk to E-ZPass New Jersey representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for E-ZPass New Jersey. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like E-ZPass New Jersey. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.