Updated

Zillow Customer FAQ

Top Answers & How-to Guides

What is Zillow's Phone Number?

The question we are asked most often is about how to talk to Zillow customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Username and Password on Zillow?

Zillow is a real estate marketplace where buyers can look for homes and meet real estate agents in their area. If you have an account...

How Do I Cancel My Review of an Agent on Zillow?

Zillow provides customers with information about the real estate business. Real estate agents who have accounts in Zillow can receive...
Ask any question you have about Zillow customer service, get an answer now.

Recent Zillow Customer Questions

Our house on Zillow shows that, according to Public Records, was sold for $240,000 on 4/24/2024 when it actually last sold on 10/05/2018 when we bought it. Can you please help correct this error?

We recommend verifying the property details through public records or contacting the appropriate local authority. For addressing discrepancies on Zillow, please refer to the property page for options to report errors. There is a link to the most up-to-date contact information right here on this page for further assistance.
Asked May 27, 2025 9:11 PM

Delete duplicate rental listing

To delete a duplicate rental listing on Zillow, go to your Zillow Rental Manager dashboard. Find the duplicate listing you want to delete, click on it, and select the option to remove or delete the listing. This will remove the duplicate from Zillow's platform.
Asked Jun 25, 2024 3:12 PM

incorrect information in listing

If you notice incorrect information in a listing on Zillow, you can report the issue directly from the listing page. Look for an option to "Report a problem" or "Edit listing" to submit the correct details. The listing will be reviewed and updated accordingly.
Asked Jun 22, 2024 10:16 PM

How can I merge two different accounts under different emails? Should I close them both and start all over?

No, you don't need to close both accounts and start all over. Instead, you can simply transfer any saved homes, searches, and other information from the account you no longer wish to use to the account you'd like to keep. To do this, you can sign in to the account you won't be using anymore, go to "My Zillow," find your saved homes or searches and then send them to your email. After that, you can open the email and save them back into your preferred Zillow account. Unfortunately, Zillow does not currently have a feature that allows for merging two different user accounts automatically.
Asked Jun 18, 2024 11:48 PM

Will I get another call for verification after making an error on first call?

Yes, if there is an error made on the first verification call, Zillow will typically attempt another call. Their goal is to ensure accuracy, and they are dedicated to resolving any issues that may have occurred initially. However, it's important to check your contact information on Zillow to make sure it's correct so that their call reaches you.
Asked May 11, 2024 5:40 PM

Help me with my Zillow customer service issue

Listing Management

How Do I Remove a Listing from Zillow?

Homeowners enjoy the convenience of listing their homes for sale on Zillow, but it's important to know how to remove the listing when...

How Do I Claim My Zillow Listing?

If you own your own home and are thinking about selling it someday, you should consider claiming your home on Zillow. Doing so allows...

How Do I Put Videos or Pictures on My Zillow Listing?

Zillow is a real estate marketplace that helps home buyers to find a home and also connects them with real estate professionals who...

How Do I Unclaim a Property on Zillow?

Zillow is an attractive alternative to selling a property if you don't want to go through the hassles of it all. You can view the active...

How Do I Correct My Zillow Listing Location?

The correct information on a Zillow listing is crucial for several reasons. It helps direct prospective buyers, affects the value of...

How Do I Update Information on Zillow?

So how do you update your personal information on Zillow by following these helpful tips.

How Do You Put a Listing on Zillow?

Homeowners and property managers can post listings for free on Zillow, including videos and unlimited photos. Listings can also be...

How do I report a problem with a Zillow listing?

If you come across a problem with a Zillow listing, the process to report it is fairly straightforward. Zillow strives to maintain You should first navigate to the specific listing that has the issue. Once you are on the listing page, look for a button or link that says something like "Report a problem" or "Edit Listing." Clicking this option will allow you to indicate what the specific issue is, whether it pertains to incorrect information, outdated images, or any other discrepancy that you have identified. In some cases, you may be asked to provide additional details to help clarify the problem you are reporting. It is helpful to be as specific as possible, as this information assists Zillow in investigating and rectifying the issue promptly. If you cannot locate the report button, you might explore the website for further guidance on how to address the problem, as there may be a dedicated section for helping visitors report inconsistencies with listings. Providing feedback is a positive way to contribute to the accuracy of real estate information available to everyone....

Account Management

How Do I Change My Username and Password on Zillow?

Zillow is a real estate marketplace where buyers can look for homes and meet real estate agents in their area. If you have an account...

How Do I Cancel My Review of an Agent on Zillow?

Zillow provides customers with information about the real estate business. Real estate agents who have accounts in Zillow can receive...

How Do I Recover My Zillow Account?

Losing access to your Zillow account can disrupt real estate plans. If you forgot login credentials or suspect unauthorized access,...

How can I remove my personal information from Zillow?

To remove personal information from Zillow, users can follow a few steps. First, it is important to understand what type of personal Users can typically manage their information by visiting their account settings. In the account settings, there is usually an option to edit or remove certain details, including personal data associated with their listings. For properties that are publicly listed, requesting removal may involve contacting the property owner or the real estate agent managing the listing. For more help with the process, individuals can explore the help section available on the Zillow website, as it contains valuable guidance and resources related to privacy concerns. It is always good to review the specific guidelines provided by Zillow to ensure that privacy preferences are managed effectively. For direct assistance, one can look for contact information on the current webpage of Zillow....

Property Listings

Can You Get Zillow to Change Zestimate?

You can change your Zestimate on Zillow by following these helpful tips.

Can I list a property for rent on Zillow?

Yes, individuals can list a property for rent on Zillow. Zillow allows landlords and property managers to create rental listings, making...

Can I list a commercial property on Zillow?

Zillow primarily focuses on residential real estate listings, including homes for sale, rentals, and related information for individual Zillow provides tools and resources for commercial transactions, but it does not accept commercial property listings directly on its main residential site. It is advisable to visit the appropriate Zillow Commercial website to find detailed guidelines about listing your commercial property, including any necessary requirements or documentation. For further assistance or specific details, it might be helpful to explore the current web page for contact information if you have additional questions....

What should I do if I receive a message from Zillow?

If a user receives a message from Zillow, it is important to first verify the authenticity of the message. Zillow may communicate important...
We look to the Zillow issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Zillow issues reported to GetHuman
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated