Toll-free·Calls Customer Service·Most popular Brooks number
Q:
How do I talk to a live human at Brooks?
A:Calling this Brooks number should go right to a real human being
Q:
Does Brooks offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Thursday. Details
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Brooks phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Brooks number should go right to a real human being
In fact, much of this information on this page is superfluous because this Brooks phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Brooks operates the call center for this 800-227-6657 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Brooks phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Brooks staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Brooks is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call Brooks
In summation, the best day to call Brooks is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Brooks staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Brooks
If you have time to do a bit of reading before you call Brooks, we recommend you read over some of our problem-specific articles.
Brooks is a renowned company that specializes in athletic footwear, apparel, and accessories. With a rich history spanning over a century, Brooks is dedicated to providing high-performance products for runners of all levels. The brand is known for its innovative technologies and commitment to biomechanics research, creating products that offer superior cushioning, support, and flexibility. Brooks' extensive range of products caters to various running styles and terrains, ensuring all athletes can find their perfect fit. Alongside their commitment to creating top-notch gear, Brooks also prioritizes sustainability and social responsibility, striving to reduce their environmental impact. Whether you're a professional athlete or a casual runner, Brooks is your go-to brand for quality running essentials.
Brooks offers a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a full refund. The product should be in its original condition, unworn, and with all tags attached. Simply initiate your return through the online returns portal or contact the Brooks customer service team for further assistance. Please note that return shipping costs are the responsibility of the customer unless the product is defective or a shipping error was made. Once the returned item is received and inspected, the refund will be issued to the original payment method used.
Brooks' warranty policy ensures that customers are satisfied with their purchase. All Brooks products come with a limited warranty, which covers manufacturing defects and workmanship for a specified period from the date of purchase. The warranty duration may vary depending on the product, and details are available on the product packaging or Brooks' website. If a manufacturing defect occurs within the warranty period, customers can contact Brooks' customer service for assistance. The company may replace or repair the defective product at their discretion. However, the warranty does not cover damage caused by misuse, accidents, or normal wear and tear. Customers are advised to retain their proof of purchase to avail warranty services. Brooks strives to deliver high-quality products and excellent customer support to ensure customer satisfaction.
Click the link above to get answers to just about any Brooks customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Brooks's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Brooks agent. This phone number is Brooks's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-6657 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Brooks first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Brooks has 1 phone number. It's not always clear what is the best way to talk to Brooks representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Brooks. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Brooks. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.