Toll-free·Calls Customer Service·Most popular Zaxby's number
Q:
How do I talk to a live human at Zaxby's?
A:Calling this Zaxby's number should go right to a real human being
Q:
Does Zaxby's offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Friday. Details
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Zaxby's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Zaxby's number should go right to a real human being
Below are some clips we've found from Zaxby's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for contacting Saksby's guest experience.
If you're calling about an experience at one of our restaurants, please call them directly for the quickest response.
For help with your online app order, please press one.
For Zacks Rewards, account assistance, please press two."
Excerpt from a call with Zaxby's
Monday, January 29, 2024 10:56 PM
In fact, much of this information on this page is superfluous because this Zaxby's phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Zaxby's operates the call center for this 866-892-9297 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 58 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zaxby's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zaxby's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zaxby's is Saturday.The most busy day to call is Friday, which averages 83% more phone calls by comparison.Again, this is based on a sample of 58 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call Zaxby's
In summation, the best day to call Zaxby's is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Zaxby's staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Zaxby's
If you have time to do a bit of reading before you call Zaxby's, we recommend you read over some of our problem-specific articles.
The hours of operation for Zaxby's may vary by location, but generally, we strive to provide convenient service for our valued customers. Most Zaxby's locations are open seven days a week, with typical operating hours between 10:30 AM and 10:00 PM. However, please note that these hours may differ depending on the specific Zaxby's restaurant near you. To get accurate information about the hours of operation for a particular Zaxby's, we recommend visiting our website and using the "Find a Location" tool or contacting the Zaxby's restaurant directly. Our commitment is to serve you delicious chicken meals and exceptional service whenever we're open!
Zaxby's accepts various payment methods for the convenience of our customers. We gladly accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept mobile payments through popular platforms such as Apple Pay and Google Pay, making it easier than ever to complete your transaction. For those who prefer to pay in cash, it is also accepted at all Zaxby's locations. Offering a wide range of payment options, we strive to ensure that everyone can enjoy our delicious menu items without any hassle.
Yes, Zaxby's frequently offers ongoing promotions and discounts to provide value for our customers. We have different deals and discounts available throughout the year, so be sure to check our website or mobile app for the latest offers. Additionally, you can sign up for our Zax Club email program to receive exclusive promotions and news directly to your inbox. By becoming a Zax Club member, you'll also get a free Sandwich Meal just for joining! We understand the importance of providing affordable options, so we strive to keep offering promotions that allow you to enjoy our delicious chicken at a great value. Visit Zaxby's today to discover our current promotions and treat yourself to a flavorful meal.
Click the link above to get answers to just about any Zaxby's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Zaxby's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zaxby's agent. This phone number is Zaxby's's best phone number because 696 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-892-9297 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Zaxby's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Zaxby's has 1 phone number. It's not always clear what is the best way to talk to Zaxby's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Zaxby's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zaxby's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.