MobStubFAQ client

We are sorry to hear about your experience. As the first step, check the email (including the spam folder) that you used when placing the order. You should have received an email confirmation with a tracking number. If you can't find the email or the tracking information is unhelpful, you can use the "contact us" link on this very page. Click on that link to get the most current and direct way to speak with a MobStub customer service representative who can assist with your issue.

We're sorry to hear that you've not received your purse yet. At MobStub, we strive to deliver all orders promptly. Please check your email for your tracking number which should give you a status update on your delivery. If you can't locate the tracking number or continue to experience delays, consider reaching out to our customer service team for support. Delays may be due to unexpected high demand, postal service speed, or inaccurate shipping details provided. We appreciate your patience and understanding.