AsurionFAQ client

To get your photos back on your new device, you can restore from a cloud backup if you used a service like iCloud or Google Photos. If your photos were backed up through the Asurion app or another backup service, you should re-download or restore from there. Ensure your new device is connected to the same cloud service account as your old device for seamless restoration.

We're sorry to hear about the issue with your replacement phone's touchscreen. Asurion offers a 12-month warranty on replacement devices. If your device is not functioning as expected, it may be a defect covered under this warranty. You should contact Asurion directly as soon as possible to report the problem and to arrange a return and replacement for the defective phone. They'll work with you to resolve the issue quickly.