You cannot speak to a real human being at this phone number.It's an automated system, but you can contact them through live chat, their website, or Facebook / Messenger.
Q:
Does Ubisoft offer 24 hour customer service?
A:Not at this phone number.Below are other customer service channels and hours.
How to contact Ubisoft Customer Service
There are other ways to contact Ubisoft customer service besides the phone. Below we list them by medium, from most to least popular.
You have to login to Ubisoft, then go to my questions and ask a question. Fill out the neccessary details and then submit, after this the option for live chat will appear. Must be during Ubisoft office hours.
Mon-Fri 9am-midnight, Sat-Sun noon-9pm EST
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ubisoft provides this option.
Some customer service teams, like that of Ubisoft, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Browse the FAQ database and click "My Questions" to submit a support ticket.
24 hours, 7 days
As a last, sometimes only, resort- Ubisoft customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Ubisoft?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Ubisoft, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Click the link above to get answers to just about any Ubisoft customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
Can I get a real live person at this phone number?
Even though this Ubisoft number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary:Press 0 once you get past the main menu
Conclusion and closing notes
This is Ubisoft's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ubisoft agent. This phone number is Ubisoft's best phone number because 4,686 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Ubisoft customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 919-460-9778 for, including Appeal Ban, Missing Items, Recover Account, In Game Problem, Dispute a Charge and other customer support issues. The Ubisoft call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Ubisoft has 1 phone number. It's not always clear what is the best way to talk to Ubisoft representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ubisoft. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ubisoft. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.