Uber Numéro de téléphone

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Raisons pour lesquelles les clients comme vous ont appelé récemment

New phone, old e-mail addressed not let me use.*I have changed my google password.
2h ago
I am trying to upload my documents but the app keeps telling me it is not visible
2h ago
I purchase an uber card and loaded it to my account. I can not use it because it keeps...
4h ago
Hello I lost my phone numbers. And I cant access my uber account
5h ago
There is no option to update my credit card
6h ago
Brought a **.** card but am requesting a refund because I can't get a driver in my ar...
6h ago
I can’t update my credit card
6h ago
I try to use my app to add a tip for the driver and it acts as I want to book another r...
9h ago
I need to update my email and phone number but my account is locked out.
9h ago
I left my phone in an Uber last night and need to get in touch with my driver. My name...
10h ago
My roadworthiness is not loading.
11h ago
Good evening please accept my roadworthiness document. **Thanks*Akorede
11h ago
need to update my uber user credit card account not sure of the password for the account
12h ago
I'm getting a message "the invoice for this trip is not available"
17h ago
I'm trying to get in with uber.I'm on my boyfriends car insurance but I'm having troubl...
17h ago
See more recent reasons for callingAidez-moi avec mon problème

Our Editor's Notes on Uber's Phone-Based Customer Care

Uber is a rideshare company operating in the United States and in several other countries. The company's drivers provide millions of rides per day, creating plenty of customer-service related concerns. While Uber's model does not provide phone-based customer support to most of its customers for non-urgent issues, the option does exist for its most frequent users.

Why do People Call Uber's Customer Service Department?

Uber prefers to provide customer service online and through its mobile app. As a result, most customers have limited access to telephone-based customer service.

There are two situations in which a customer can call Uber for assistance:

1. An emergency: Uber has an emergency number for drivers and riders who need to report urgent safety-related issues. Uber instructs callers to report incidents to 911 first, then contact Uber. It is important to note that this service is only for serious, urgent issues that have an impact on the safety of riders, drivers or the general public.

2. Diamond level riders: Like many companies, Uber has a loyalty program that provides rewards and perks to its customers. The program's top tier is Diamond, a level that does provide premium customer support, including access to phone-based customer service representatives.

Frequent riders who are gold or platinum level in the loyalty program do receive "priority" customer service through the mobile app, though this is not phone-based.

How do People Feel About Calling Uber Customer Support?

Because so few people have access to Uber phone-based customer support, it's difficult to gauge general opinions of the service. It should be noted that there have been media mentions of the possibility that, eventually, more Uber customers will have the option of receiving phone-based support, rather than having to rely on social media or Uber's in-app system.

As for Uber's general approach to customer service, reviews are mixed, which is not unusual for companies of this size. Many people feel that that it is easy to get caught up in an endless loop of stock responses without any real resolution to problems. Uber instructs riders to wait 24 hours for a response via the company's app, something that many people are unhappy about.

It should be noted, however, that many people find Uber's customer service to be acceptable, particularly when it comes to routine issues such as drivers who arrive late or are rude to passengers.

Uber Customer Service and the Media

Uber is a relatively new company and pioneered the rideshare business model. As a result, the company has undergone significant scrutiny by the news media, in part because of Uber's growing pains, which has led to customer service and public safety issues.

Many media reports have suggested that Uber hasn't always offered appropriate customer service, though there is some indication that this is changing.

What Kind of Issues Can Uber Customer Service Resolve?

Uber customer service, both phone-based and app-based, can address the following issues:

  • Poor service or rude behavior from drivers
  • Drivers who refuse to allow service dogs or accommodate disabled passengers
  • Concerns about drivers who abuse the cancellation system
  • Drivers who are very late to pick up passengers
  • Situations in which the amount charged for an Uber ride is excessive
  • Questions about loyalty program credits and rewards

Because Uber rides are tracked via its app, Uber is in a position to review rides and verify issues such as late pickups, inappropriately canceled rides, and driver errors. This can allow Uber's customer service representatives to resolve issues and, when appropriate, issue refunds or provide other types of compensation.

What are Issues that Uber Customer Service Can't Address?

Uber is not a law enforcement agency and cannot provide emergency services. Riders are urged to use their best judgment when dealing with drivers and to call 911 if they feel that their safety, or that of the public, is at stake.

What Can I do if Unhappy With My Uber Support Call?

If you are unhappy with Uber customer service, don't give up and don't settle for a poor or nonexistent resolution to your issue. Instead, consider the following steps:

  • After your contact with Uber customer service, take a few moments to collect yourself. Write or type out what happened during your initial contact and then do the same with your ideal resolution. Having this in front of you during future contacts can help keep your conversation on track.
  • Contact Uber again. Sometimes, a different representative has more knowledge or resources and can resolve your issue.
  • Try other ways of getting ahold of Uber. Uber has Twitter and Facebook accounts and does respond to consumer complaints via these platforms.
  • If your case seems to be at a standstill, contact the government agency that regulates rideshare services in the city from where you booked your ride. The agency may not be able to resolve individual complaints, but will keep a record of your concern and may, in the future, use this to hold Uber or other rideshare companies accountable for inaction on customer complaints.

Le meilleur numéro de téléphone sans frais de la société Uber / 800

You came here to see Uber's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Uber agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Uber anyways and help you with your issue. Over the last 18 months, 150,390 customers like you have come in search of a phone number for Uber and helped us confirm they don't have one. Common reasons that people try to call Uber customer support department include Dispute a Charge, Problem With the App, Problem With a Ride, Account Access, Left Something In Ride and other customer service issues. Rather than trying to call Uber we recommend you tell us what issue you are having and then possibly contact them via web. Unfortunately, right now Uber doesn't have any phone numbers. It's not always clear what is the best way to talk to Uber representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacter Uber - par téléphone ou autrement

While Uber does not have a toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team, according to other Uber customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Uber please let us know so we can share with other customers. Et vous pouvez cliquer ici si vous souhaitez comparer toutes les informations de contact que nous avons collectées pour Uber.

Comment GetHuman aide si Uber a un numéro de téléphone

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Uber, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. Par exemple, consultez notre page Sony Numéro de téléphone.Ou notre page de numéro de téléphone Apple.We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Uber customers like yourself.

Quelle est la relation entre GetHuman et Uber?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Uber. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Uber Informations de contact

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