A:Press 0 at the first menu, then press 0 again, next say "Representative.".Our free phone can also navigate phone menus to get a live human at US Bank for you.
Q:
Does US Bank offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 13 seconds.The longest hold times are on Monday, and the shortest are on Sunday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages. For mortgage customer service. · Home Mortgage - Are you the homeowner? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Use this number to report a lost or stolen credit card · Say or enter your credit card number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Calling this US Bank number should go right to a real human being · Say or enter your credit card number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 0 twice · Do you know the extension of the representative you want to speak with? Say yes or press 1, or say no or press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for US Bank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this US Bank phone number to document the phone system.
Here is how our research team describes the way the US Bank phone system greets you: Enter your account, card number, or social security number.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu, then press 0 again, next say "Representative."
Below are some clips we've found from US Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"We found your profile based on the number you are calling from."
Excerpt from a call with US Bank
Wednesday, October 30, 2024 3:07 PM
They may ask you to enter information with the dial pad
"Welcome to US Bank.
Your call may be monitored or recorded for quality purposes.
If you are calling to open a new account, or apply for a loan, press one.
To enter your account, card number, or Social Security number."
Excerpt from a call with US Bank
Friday, July 11, 2025 3:07 PM
They may ask you to say or enter information
"And your interaction with our automated system.
Now say or enter your four digit PIN."
Excerpt from a call with US Bank
Wednesday, October 30, 2024 3:07 PM
What are the hours and when should I call?
US Bank operates the call center for this 800-872-2657 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 1,696 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with US Bank at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Bank is Sunday.The most busy day to call is Tuesday, which averages 93% more phone calls by comparison.Again, this is based on a sample of 1,696 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Monday, which is 558% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call US Bank is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this US Bank number, but it is also the day with the shortest hold times.
I want to open a new savings account that offers me a higher interest rate. I have been looking around at promotions and decided to start calling around to see what banks have to offer me. I decided to start my search with US Bank so I called their general line to talk to someone about what types of savings accounts might be available to me. While they handle a lot of banking, I was hopeful that the wait wouldn't be too long since I waited until the evening hours to call.
When I called, an automated agent answered and said, "Welcome to US Bank. Your call may be monitored or recorded for quality purposes. If you are calling to open a new account or apply for a loan, press 1. Please enter your account, card number, or social security number." I chose one since I wanted to open a new savings account, and then the agent said, "To open a new account or apply for a loan, press 1. To return to the previous menu for help with an existing account, press 2."
I pressed 1 again and then the agent said, "Please hold while I connect you. Please select a product you are interested in. Checking press 1. Savings press 2. CDs press 3. Mortgage press 4." Before I had a chance to press a number, the automated voice started to tell me my wait time. however, once again, before it could even finish it was cut off by an actual agent. It only took me about a minute and a half to get to Melissa who was very friendly and talked to me about my options. I will certainly note how great their customer service was when I'm making my final decision.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call US Bank
If you have time to do a bit of reading before you call US Bank, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any US Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to US Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Checking business account status: "I'm just checking on my business status because it says to give you a call."
- From a call lasting 38m 16s , Jul 3, 2025 10:16 PM
Change address confirmation: "I wanted to make sure that it's changed on my checking account too."
- From a call lasting 5m 2s , Jul 2, 2025 9:42 PM
Information about why customers call US Bank is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- US Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is US Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Bank agent. This phone number is US Bank's best phone number because 1,782 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-872-2657 include Fraud, Update Account Info, Account Access, Get Banking Help, Lost or Stolen Card and other customer service issues. Rather than trying to call US Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, US Bank has 5 phone numbers. It's not always clear what is the best way to talk to US Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
