A:Don't press anything, just remain on the line.Our free phone can also navigate phone menus to get a live human at Primerica for you.
Q:
Does Primerica offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Primerica below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Primerica phone number to document the phone system.
Here is how our research team describes the way the Primerica phone system greets you: For a mutual fund account, press 1. For a life insurance policy, press 2. Otherwise, hold on the line to be connected to shareholder services.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just remain on the line.
Below are some clips we've found from Primerica's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling Primerica. If you are calling regarding your mutual fund account with Primerica, press one.
For your Primerica life insurance policy, press two.
Otherwise, please hold on the line to be connected thank you for calling the Primerica assistance line."
Excerpt from a call with Primerica
Tuesday, January 2, 2024 5:41 PM
They may ask your reason for calling (instead of a menu)
"You can also say, I want
Could I have your account number, please?
Unfortunately, our call center is closed at this time.
If you need to speak to a customer service representative, please hang up and call us back later.
Otherwise in your own words, please tell me the reason for your call."
Excerpt from a call with Primerica
Saturday, January 6, 2024 12:39 PM
They may ask you to say or enter information
"Thank you for calling Primerica.
If you are calling regarding your mutual fund account with Primerica, press one.
For your
Thank you for calling Primerica. If you're calling as a broker or adviser, press star.
Otherwise, to access your account, could you say or enter your Social Security number, please?"
Excerpt from a call with Primerica
Saturday, January 6, 2024 12:39 PM
The first phone menu
"Thank
You for calling Primerica. If you are calling regarding your mutual fund account with Primerica, press one.
For your Primerica life insurance policy, press two."
Excerpt from a call with Primerica
Sunday, April 6, 2025 5:32 AM
After you press 2
"Otherwise Thank you for calling the Primerica assistance line.
For Primerica Life, press one.
For National Benefit Life, press two."
Excerpt from a call with Primerica
Monday, June 17, 2024 2:04 PM
What are the hours and when should I call?
Primerica operates the call center for this 800-544-5445 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 645 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Primerica at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Primerica phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Primerica staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Primerica is Sunday.The most busy day to call is Tuesday, which averages 611% more phone calls by comparison.Again, this is based on a sample of 645 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
Click the link above to get answers to just about any Primerica customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Primerica, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting refund and cancellation: "I'm calling about getting a refund for a background check and canceling my $25 membership."
- From a call lasting 60m 28s , Apr 10, 2025 2:41 AM
Payment inquiry: "So if I go and put the money on the card, you guys would try to draft it again."
- From a call lasting 8m 29s , Feb 3, 2025 1:46 PM
Information about why customers call Primerica is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Primerica customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Primerica's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Primerica agent. This phone number is Primerica's best phone number because 5,682 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-5445 include and other customer service issues. Rather than trying to call Primerica first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Primerica has 1 phone number. It's not always clear what is the best way to talk to Primerica representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Primerica. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Primerica. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.