OnStar Phone Number

Calling OnStar customer service faster by GetHuman

888-466-7827
Customer service
Current Wait: 17 min (11m avg)
Hours: 24 hours, 7 days; best time to call: 3:15pm
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Reasons customers like you called recently

I need my car towed to a Chevrolet shop it need service I had it towed through you all...
My keys are locked in my car I believe
******** OnStar representative sent Turn by Turn Navigation to my vehicle at my very sp...
Locate my husband Truck
Locked out of my car and the keys are stuck in there and it's running
Need to locate my vehicle. It’s been reported stolen need to know the exact location of...
I need to cancel my plan.
I am locked out of my vehicle
want to switch back to online for cheaper monthly rate
I can’t locate my car
Locked my keys in the truck
Locked out of vehicle
I need to know if you guys can find my vehicle if it was stolen as a **** Infiniti FX...
Yes my name is Cynthia Spence and I would need someone to please call me back as soon a...
After battery died OnStar won’t power on.
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on OnStar's Phone-Based Customer Care

OnStar is an automobile service that provides security, roadside assistance, diagnostics and communications to drivers. With customers around the world, it is not surprising that OnStar's customer service department receives a high volume of calls every day.

Why Do People Call OnStar Customer Support?

People call OnStar customer support for a range of reasons, including:

  • Starting, changing or canceling service
  • Product questions
  • Warranty claims
  • Troubleshooting assistance
  • Help with product set-up and operation
  • Billing issues

Best Practices for Calling OnStar Customer Service

Before calling OnStar, make sure that you are using the right number. OnStar offers both a standard toll-free customer service number as well as a TTY number for deaf and hearing-impaired customers.

Have relevant documentation on hand before calling. This might include your subscription agreement, billing statements, as well as your car make and model. It's also wise to have pen and paper handy for note-taking during your call.

How Do People Feel About Their Calls to OnStar Customer Support?

OnStar has been around for a while so it is not surprising that you can find a range of opinions about its service online and in the news media. Since OnStar provides a service as its product, it is sometimes difficult to distinguish between OnStar's customer support abilities and the OnStar service itself.

Some of the more significant complaints involve misunderstandings when it comes to billing and subscription issues. Some people feel that customer service representatives are too aggressive in trying to get callers to upgrade their plans. Others state that OnStar does not process cancellations in a timely manner.

What Kind of Issues Can OnStar Customer Support Resolve?

OnStar customer support can resolve many issues by phone, including answering questions about the service, assisting with subscription purchases and changes, and providing technical support.

What Can't Be Resolved by Phone With OnStar?

OnStar is a service, so its representatives can handle most issues over the phone. If there is a problem with your car or your call button, an OnStar agent may be able to troubleshoot the issue but you will need to work with your dealer or mechanic to make repairs.

What Can I Do If I Am Unhappy With My Call to OnStar?

If you get off the phone with OnStar and feel as though your issue was not resolved, don't give up. There are still options.

First, look over the notes that you took during your conversation. If you didn't take notes, spend a few minutes jotting down or typing out what happened during the call. Understanding where things went wrong during your initial conversation can help you get things back on track.

Next, call OnStar again. The next representative to whom you speak may have more experience or training. He or she may be able to resolve your issue for you.

If you are still unable to resolve issues with OnStar by phone, you may have some additional options. You could open a support case through OnStar's website if you are already a subscriber. Another option is to reach out via one of OnStar's social media platforms. A third option is to send a letter via postal mail. While this is a slow option, it may be effective as the person who reviews your letter may be in a position to give your letter a considered review.

Another option is to talk to your car dealership if it sold you the vehicle with OnStar installed. The manager may be willing to advocate for you with OnStar or to address technical problems in-house so that you don't have to go back and forth with OnStar customer support.

Customer Number 888-466-7827 - by the Numbers

Numéro de téléphone à composer888-466-7827
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appels24 heures, 7 jours
Meilleur moment pour composer15 h 15
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 1, puis sur 0
Attente moyenne
Attente actuelle17
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, web, facebook
Qualité de la communication72%
Qualité de l'aide67%
Votes des clients6,095
Dernière mise à jour des informationsSat Nov 28 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

OnStar's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de OnStar, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un OnStar agent. Ce numéro de téléphone est le meilleur numéro de téléphone de OnStar car 46,422 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 888-466-7827 incluent Account Access, Special Assistance, Update Account Info, Cancel Account, Locked Out of Vehicle et d'autres problèmes de service client. Le OnStar centre d'appels auquel vous appelez a des employés de Englewood, CO / Argentina et est ouvert 24 hours, 7 days selon les clients. Au total, OnStar a 1 numéro de téléphone. La meilleure façon de parler aux OnStar représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting OnStar - by phone or otherwise

Bien que 888-466-7827 soit le meilleur numéro sans frais de OnStar, il existe 3 moyens de les contacter. Selon d'autres OnStar clients, la meilleure façon de parler à leur équipe de support client consiste à informer GetHuman de votre problème ci-dessus et à nous laisser trouver quelqu'un pour vous aider. En plus d'appeler, la prochaine option préférée des clients à la recherche d'aide est via Online Help pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter OnStar, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for OnStar.

What is GetHuman's Relationship to OnStar?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like OnStar. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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