Lenovo Assistance pour les rappels au Canada

I have a Lenovo laptop, but I accidentally dropped it, and now the corner of the screen is a bit unhinged. This wouldn't be a problem, but since the Lenovo folds to become a tablet, this tiny flap is causing my screen to think it's been put to sleep. Therefore, if I jiggle the screen the right way, it turns off my computer. This is an obvious problem as my laptop has to sit still while I'm typing; otherwise, it will turn itself off. I basically can't do any work while I'm on the move anymore, so I thought I would call Lenovo to see what they could do for me. 

I didn't know if there might be some sort of warranty still good on it since I haven't had it longer than a year or something else that could offset the repair price. If the piece could be replaced, I know it would have to be done by someone who works at Lenovo, so either way, that was the place to start. I expected to be on hold for a while because, between sales and technical support, there are a lot of reasons why people might be calling Lenovo. However, I was very pleasantly surprised as the company has its stuff together. 

I dialed the number, and an automated voice assistant greeted me and quickly sorted out why I was calling. It said, "Hello, Thanks for calling Lenovo. Let’s get you to the right place. I have three options for technical service, sales, or customer care. For technical support or warranty questions for a product or service you already own, please press 1. To speak with Lenovo sales for new orders or questions about a product, please press 2. To speak to customer care about an existing order, please press 3." I chose technical support since they would be the ones to provide me with a solution, and then I was told that I had to press 1 for English, which I did. 

Then it gave me two options: "If you require technical support for Thinkpad, ThinkCentre, or server products, press 1. Do you need technical support for IdeaPad or the technical center, press 2." I pressed 2, and after a loud dialing, an agent named Roy picked up. Roy had a very thick accent, but he was able to talk about my options. I would have to pay for the repair, but I had options to save me from replacing the laptop.