A:Not at this number; hours here are Mon-Fri 6am-8pm, Sat 7am-4pm PST.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 11 seconds.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
Mon-Fri 6am-8pm, Sat 7am-4pm PST · Automated menu - Choose product type for technical support rep. · Technical support for all printers, press 1. For video projectors, scanners, cameras, or multi-function all-in-one products, press 2. For desktops, notebooks, and Epson store referrals, press 3.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Epson below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Epson phone number to document the phone system.
Here is how our research team describes the way the Epson phone system greets you: Technical support, press 1. Customer Relations, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 then 0
Below are some clips we've found from Epson's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling EBSENCE customer relations.
For technical support, press one. For customer relay The digit selected was invalid.
Please try again.
Please have your model and serial number ready.
For technical support on all Epson printers, press one."
Excerpt from a call with Epson
Thursday, March 7, 2024 3:55 PM
The first phone menu
"Thank you for calling EBSENCE customer relations.
For technical support, press one.
For customer relations, press two."
Excerpt from a call with Epson
Tuesday, June 4, 2024 4:06 PM
After you press 1
"Please have your model and serial number ready.
For technical support on all Epson printers, press one.
For video projectors, scanners, cameras, or multifunction all in one products, press two."
Excerpt from a call with Epson
Friday, March 15, 2024 5:18 PM
What are the hours and when should I call?
Epson operates the call center for this 800-533-3731 phone number Mon-Fri 6am-8pm, Sat 7am-4pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 764 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Epson at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Epson phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Epson staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Epson is Saturday.The most busy day to call is Monday, which averages 139% more phone calls by comparison.Again, this is based on a sample of 764 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday, which is 110% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Epson representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Epson is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Epson staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Calling Epson's customer support can be a simple process, as I recently learned when trying to contact a representative about purchasing a new printer. The automated system that answers the phone lets callers know they've reached Epson's Customer Relations and gives you only two choices for assistance: technical support or customer relations.
Since I didn't have a technical issue, I selected customer relations and was told that my call may be recorded for quality purposes. While waiting on hold, a recorded greeting from Basketball Hall-of-Famer Shaquille O'Neal let me know that all representatives were busy, but I'd be helped soon. Apparently, after checking online, I discovered that Epson has partnered with Shaquille O'Neal as an ambassador for their products. I thought it was a fun surprise as part of the hold time.
After waiting no more than five minutes, a representative came on the line asking for my name and phone number in case we became disconnected. After providing this information, I shared my interest in purchasing a new printer with him. He asked what kind I was using now and if this printer was for home or business use. I explained that my wireless printer, combined with a scanner, is at least eight years old and used at home for personal items. However, I did tell him the scanner had stopped working, so that function wasn't available.
The rep recommended one of Epson's all-in-one printers that would be economical for home use as well as similar to what I'm familiar with but more advanced in options. Since I was near my computer while chatting with him, he provided me with a direct link to the printer he was recommending so I could see it. He explained that this printer uses easily fillable ink tanks rather than cartridges and provides longer-lasting ink for many printing projects. This printer also includes a high-resolution scanner and wireless capabilities. An online deal would provide me with a cutting-edge printer and up to two years of ink. I was concerned that the cost to replace the ink might be expensive, but he assured me that I would be paying around the same or less as I do now but for longer-lasting ink bottles.
While this printer sounded like a good fit, I told the rep I'd rather see it in person first and asked where Epson printers are sold. He said most retailers, including Walmart, Target and Office Depot, carry Epson printers, but I would probably find better pricing online. He suggested visiting a store to see the printer and then purchasing online, which would come with secure delivery and tracking. In addition, Epson sometimes offers free shipping for online purchases.
The call was productive and ended after about 10 minutes, which was a decent amount of time. The streamlined menu options at the start of the call are very helpful features, allowing callers to directly address their needs without navigating multiple and possibly convoluted choices.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Epson
If you have time to do a bit of reading before you call Epson, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Epson customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Epson, and their purpose. Are any of these similar to the reason you are trying to call?
Printer Wi-Fi connection issue: "I have an Epson ET forty eight fifty inkjet printer that has stopped printing."
- From a call lasting 24m 43s , Jul 11, 2025 9:09 PM
Printer replacement inquiry: "I want the address phone number of a dealer where I can take this, period."
- From a call lasting 8m 14s , Jul 1, 2025 4:49 PM
Information about why customers call Epson is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Epson provides this option.
As a last, sometimes only, resort- Epson customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Epson's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Epson agent. This phone number is Epson's best phone number because 690 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-533-3731 include Track an Order, Refund a Charge, Order Ink, Replacement Part, Device Support and other customer service issues. Rather than trying to call Epson first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Epson has 3 phone numbers. It's not always clear what is the best way to talk to Epson representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Epson. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Epson. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
