Duke Energy (OH & KY) Phone Number

Calling Duke Energy (OH & KY) customer service faster by GetHuman

800-544-6900
Customer service
Current Wait: 5 min (2m avg)
Hours: 24 hours, 7 days; best time to call: 8:10am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Une fois le menu donné, attendez en silence et n'appuyez sur rien et ne dites pas "Parlez à un représentant" OU Continuez à appuyer sur 0.

Reasons customers like you called recently

You have my electric bill under the wrong address. I just move a month ago and need to...
Need more time pay my bill
Need to set up my electricity for a new apartment. Address is **** Chapel Street Apart...
Want to talk to someone about being put on a payment plan.
Issue with recent service call
I have not got my august bill yet.
tryhing to find out the stand off distance required between my driveway (putting a new...
Inquiring about potential apartment rental and it’s average bills at that location.
I need to talk to someone about a Old bill
What is the average cost to heat*cool apartment at Tapestry on the River complex...
About your offer on **% discount with next billing.
Looking to set up billing arrangement before my power is cut off
I need to transfer an account into my name. I will be signing on the home tomorrow.
Discount available if have paid * months with no misses?
I need till the ** of October pay my balance needed to avoided disconnection. Emergenc...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Duke Energy (OH & KY)'s Phone-Based Customer Care

Duke Energy is a utility company providing electric power in several states as well as Puerto Rico. With over seven million customers, it is not surprising that Duke Energy receives many customer service phone calls every day.

Why Do People Call Duke Energy Customer Support?

People call Duke Energy customer support for a range of reasons, including:

  • Starting new service
  • Changing or canceling service
  • Transferring service to a new address
  • Questions about billing
  • Setting up payment arrangements
  • Reporting downed wires or other hazards
  • Reporting utility theft
  • Questions about products and services that could help reduce energy waste and costs
  • Setting up or managing a technician appointment

Best Practices for Calling Duke Energy Customer Service

Duke Energy serves several states along with the territory of Puerto Rico. In addition, Duke's operations in each territory have multiple divisions, each with its own number to call.

Before calling Duke Energy, make sure that you have the correct phone number. The company's website provides a state-by-state guide of customer service numbers. You can use this guide to find the appropriate number for reporting your concern.

When calling, have your account number handy. It may be easiest to simply have a recent bill in front of you, along with copies of any recent communication you've had with Duke Energy. If you are transferring your service, make sure you have your new address available.

If you are calling to make payment arrangements, be prepared to provide banking details or a credit card number if you are willing to let Duke energy bill your card or draft your account automatically.

Finally, make sure you have some way to take notes during your call. These notes will come in handy if you have to escalate your case or the representative will be giving you information, such as appointment dates or a confirmation number after you make a payment.

Note: If you are requesting the removal of a meter and service from your home or business, Duke Energy requires at least 10 days' notice for residential service, 14 days for business service. Time your call accordingly.

How Do People Feel About Their Calls to Duke Energy Customer Support?

Duke Energy customer support specialists often work in call centers that are in the states where Duke Energy operates. Customer experiences seem to be mixed. Some people are very pleased with the service that they have received while others take a different view.

As far as complaints are concerned, they usually involve either long wait times for communicating with an agent or a slow response to issues such as downed power lines or a malfunctioning meter.

What Kinds of Issues can Duke Energy Phone-Based Customer Service Resolve?

Duke Energy customer service can resolve many issues over the phone, including requests to start, stop or transfer service, scheduling technician appointments and resolving billing questions.

What Can't Be Resolved by Phone With Duke Energy?

Some issues are difficult, if not impossible, to resolve with a phone call. In some cases, a technician visit will be necessary to investigate a potential hazard or malfunctioning equipment. If service has been disconnected to a home, a technician may have to restore service.

Individuals who prefer to pay their bills with cash will have to make these payments in-person at payment centers within the communities that Duke Energy serves.

What Can I Do If I Am Unhappy With My Call to Duke Energy?

If you get off the phone with a Duke Energy customer service agent and feel as though nothing was accomplished, don't give up. You still have multiple options for resolving your situation.

First, review the notes you took during your call. If you didn't take notes, jot down what you remember from your conversation with Duke Energy. Having this information available will make it easier for you to describe your situation with future Duke Energy contacts.

Next, call back. You may have just had the misfortune of speaking with a poorly-trained or new customer service representative. The next person you speak to might be in a better position to answer questions and handle your concerns.

If you are unable to resolve your issue on the phone, try getting in touch with Duke via its social media platforms. Social media specialists monitor Duke Energy's accounts and are often able to help via private or direct message during business hours.

In situations where your attempts to work with Duke Energy aren't fruitful, you could also try contacting the utility board or commission in the area where you live. These boards and commissions often provide consumers with the ability to file a complaint against a public utility company and may be able to provide you with advice and advocacy.

Customer Number 800-544-6900 - by the Numbers

Numéro de téléphone à composer800-544-6900
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService client résidentiel
Heures d'ouverture du centre d'appels24 heures, 7 jours
Meilleur moment pour composer8 h 10
Naviguer dans un labyrinthe téléphonique vers un être humainUne fois le menu donné, attendez en silence et n'appuyez sur rien et ne dites pas "Parlez à un représentant" OU Continuez à appuyer sur 0.
Attente moyenne
Attente actuelle5
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, web
Qualité de la communication85%
Qualité de l'aide94%
Votes des clients772
Dernière mise à jour des informationsTue Oct 20 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Duke Energy (OH & KY)'s Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Duke Energy (OH & KY), de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Duke Energy (OH & KY) agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Duke Energy (OH & KY) car 8,724 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-544-6900 incluent Setup service, Book appointment, Change appointment, Meter reading, Cancel service et d'autres problèmes de service client. Plutôt que d'essayer d'appeler Duke Energy (OH & KY), nous vous recommandons de nous indiquer le problème que vous rencontrez, puis de les contacter éventuellement par téléphone ou sur le Web. Au total, Duke Energy (OH & KY) a 1 numéro de téléphone. La meilleure façon de parler aux Duke Energy (OH & KY) représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Duke Energy (OH & KY) - by phone or otherwise

Bien que 800-544-6900 soit le meilleur numéro sans frais de Duke Energy (OH & KY), il existe 2 moyens de les contacter. Selon d'autres Duke Energy (OH & KY) clients, la meilleure façon de parler à leur équipe de support client consiste à informer GetHuman de votre problème ci-dessus et à nous laisser trouver quelqu'un pour vous aider. En plus d'appeler, la prochaine option préférée des clients à la recherche d'aide est via Online Help pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Duke Energy (OH & KY), veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Duke Energy (OH & KY).

What is GetHuman's Relationship to Duke Energy (OH & KY)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Duke Energy (OH & KY). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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