A:DraftKings does not offer phone support. All customer service inquiries must be directed through their online Help Center. These videos provide guidance on how to obtain assistance from customer service.
Q:
Does DraftKings offer 24 hour customer service?
A:Not by phone.But you can contact DraftKings 24/7 using other methods.Below is a list of customer service channels and hours.
How to contact DraftKings Customer Service
There are other ways to contact DraftKings customer service besides the phone. Below we list them by medium, from most to least popular.
Report a problem using DraftKings's app
DraftKings's Help Center can be found through the "Get Help" link located in the profile menu in both its app and website.
Open the DraftKings app. Tap your profile icon in the top left. Next, scroll down and tap "Get Help." Search or browse topics for solutions. If you need further help, on the bottom right corner, click on the chatbot icon. Start typing in your issue and you will get connected to a live agent who can resolve your issue.
Report a problem on DraftKings's website
For guidance on contacting DraftKings's Help Center via their website, please watch this video.
Whether you're using the DraftKings app or the website, the process for getting help is the same.
Get back into your DraftKings account
You can reach DraftKings support even if your DraftKings account is lost, restricted, or hacked. There's no need for access or the original sign-up email. Just follow the steps in the video below to contact them.
Go to the DraftKings login page. Tap Forgot Password? Enter your registered email and follow the link sent to reset your password. If your account is still locked, go to support.draftkings.com and on the bottom right corner, click on the chatbot icon..Start typing in your issue and you will get connected to a live agent who can help you regain access to your account.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and DraftKings will reply our your email.
DraftKings, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
How should I prepare for my conversation with DraftKings?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with DraftKings, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Click the link above to get answers to just about any DraftKings customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
You came here to see DraftKings's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a DraftKings agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact DraftKings anyways and help you with your issue. Over the last 18 months, 2,070 customers like you have come in search of a phone number for DraftKings and helped us confirm they don't have one. Common reasons that people try to call DraftKings customer support department include and other customer service issues. Rather than trying to call DraftKings first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email or twitter. Unfortunately, right now DraftKings doesn't have any phone numbers. It's not always clear what is the best way to talk to DraftKings representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If DraftKings Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for DraftKings, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from DraftKings customers like yourself.
GetHuman does not provide call center services or customer support operations for DraftKings. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DraftKings. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.