Digital River Customer FAQ

Digital River offers a 30-day money-back guarantee, allowing customers to return products and request a refund. Refunds are typically...

If you have changed your mind about an order you made on Digital River, you can cancel it at any time with these helpful tips.

The processing time for a refund through Digital River can vary depending on several factors, including the payment method used and Digital River aims to process refund requests as quickly as possible, but various factors including bank processing times and holiday periods may influence the overall duration. Customers are encouraged to check the terms and conditions associated with their specific purchase, as these often provide insights into the expected timeframe for refunds. For the most accurate information, it is advisable to look for details directly on the relevant web page....

Digital River's return policy can vary based on the specific product or service being purchased, as well as the agreements in place In general, most merchants use Digital River to handle software sales, digital goods, and subscriptions, and it is common for these products to have different return conditions than physical goods. Digital River may offer a limited return window for certain digital products, which might include conditions such as non-use of the product, a timeframe for return requests, and proof of purchase requirements. For software products, it is common for merchants to stipulate that if the software has been downloaded and installed, returns may not be permitted. Therefore, consumers are encouraged to review the specific return policy outlined on the merchant's page at the time of purchase. It is advisable for customers to check the current policies directly on the specific merchant’s website or on digitalriver.com, as they can provide the most accurate and detailed return policy information. By doing so, customers can ensure they understand their rights regarding returns and refunds for the products they purchase through Digital River's platform....

To track an order placed through Digital River, customers typically receive an order confirmation email after the purchase is completed. If tracking information is available, it will show the current status of the order and shipping details. It is advisable to check the official Digital River website for the most accurate and up-to-date information regarding order tracking procedures, as specific steps may vary depending on the product or service purchased....

Digital River generally allows customers to make changes to their shipping address after placing an order, but this ability can depend It is recommended to check the order details and shipping status, which are typically accessible through the order confirmation email or by logging into the account associated with the purchase on the Digital River website. In many cases, there may be an option to edit the shipping address directly from the order summary page. For more assistance, it would be beneficial to refer to the most current information on the Digital River website. This can provide insight into specific order policies and any steps that may need to be followed to request a change to the shipping address....

Digital River typically allows modifications to orders under specific circumstances, but there are limitations. Generally, customers It is important to note that modifications are not guaranteed, and policies may vary based on the specific product or service involved, as well as the payment method used. Customers who wish to make changes to an order should act quickly, as there may be time restrictions on doing so. For detailed guidance on the modification policies and to explore the options available, individuals can look for relevant information on Digital River's website or consult the help section to find further assistance....

To update billing information associated with a Digital River account, users typically need to access their account settings through After making the necessary updates, users usually must save any changes to ensure that the new information is applied to future transactions. If users encounter any issues or require further assistance during this process, Digital River provides resources and support on their website, which may offer additional guidance. It is always a good practice to review the current web page for specific instructions or updates regarding account management and billing information....

Digital River offers a wide range of payment methods to cater to various customer preferences and regional requirements. Typically,...

Digital River primarily serves as a commerce service provider that facilitates digital payments, software distribution, and online It is important for customers to check the shipping policy of the specific product or vendor they are purchasing from on the Digital River platform. This information is often found on the product page or during the checkout process. In addition, for any inquiries regarding shipping, customers may want to refer to the relevant web page for the latest updates or contact information related to shipping options....

Digital River does provide digital downloads as part of its service offerings. The company specializes in e-commerce solutions, catering...

Digital River takes privacy seriously and has established a comprehensive privacy policy that outlines how it collects, uses, and protects The collected information is primarily used to improve service delivery, process transactions, and communicate with customers. Additionally, Digital River may utilize this data to enhance user experiences, provide customer support, and target marketing efforts. It is important to note that Digital River emphasizes the importance of data security and employs various measures to safeguard personal information against unauthorized access, disclosure, or alteration. Moreover, the privacy policy will outline users’ rights regarding their personal data, such as how they can access or update their information, as well as their options for opting out of certain data uses. Users may also receive information about how to exercise their privacy rights based on their specific location or jurisdiction. For the most accurate and up-to-date information on Digital River's privacy policy, it is advisable to visit their official website, where they provide detailed descriptions and relevant updates regarding their privacy practices and user rights. This ensures users are well-informed about how their information is managed and protected....

When it comes to warranties for products purchased through Digital River, it is important to understand that the warranty terms generally Most manufacturers offer their own warranty policies, which may include limited warranties, guarantees, or support terms for the products sold through Digital River. It is advisable for customers to review the details of the product description, as this often includes information on the warranty and support provided by the manufacturer. If there are specific queries regarding a product warranty, it may be beneficial to refer to the manufacturer’s website or the documentation that comes with the product. Customers can also check the Digital River website for any additional information related to warranty policies for the products they have purchased....