How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Amazon Canada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 4. Next, say "No" and then repeat "Representative" until you are transferred.
Here is how our research team describes the way the Amazon Canada phone system greets you: Thank you for calling Amazon.ca customer service. For English, press 1. For training purposes, your call may be monitored and recorded. For help with orders, returns, or Prime membership, press 1. For help with the Kindle Reader, Fire tablet devices, Digital content, press 2. If you're a seller on Amazon.ca and need help with your seller account, press 3. For all other issues, press 4.
Below are some clips we've found from Amazon Canada's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling amazon dot c a customer service.
For customer support in English, press one.
Otherwise, remain on the line and a customer service representative will be Thank you for calling Amazon dot c a.
For quality assurance and training purposes, your call may be monitored and recorded.
For help with orders, returns, or Prime membership, press one.
For help with a Kindly Reader, Fire tab Hi.
Welcome to Amazon customer service. I'm here to help you.
First, by finding your account, then by asking you a few questions to get the right help.
Just so you know, this call may be recorded to provide you with the best support.
Now, I'd like to know how I can help you.
You can take your time and talk to me just like you would with a person.
And I'll ask questions if I don't get it. So tell me, why are you calling today?
If you're not satisfied with your item, you can return it or get a replacement.
To quickly return or replace the item or check on a return in progress, you can visit your order history in your Amazon account.
I can send you a link to help with this. Ready for the text?
I can send you a link."
Excerpt from a call with Amazon Canada
Wednesday, January 3, 2024 5:27 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling amazon dot c a customer service.
Thank you for calling Amazon dot c a.
For quality assurance and training purposes, your call may be monitored and recorded.
For help with orders, returns, or Prime membership, press one.
For help with a Kindle e reader, Fire tablet, devices, or digital hi.
Welcome to Amazon customer service.
I'm here to help you. First, by finding your account, then by asking you a few questions to get the right help.
Just so you know, this call may be recorded to provide you with the best support.
Now, in a few words,"
Excerpt from a call with Amazon Canada
Friday, February 9, 2024 5:43 PM
The first phone menu
"Thank you for calling amazon dot tia customer service.
Focus
Otherwise, remain on the line and a customer service representative will be with you momentarily.
Thank you for calling Amazon dot c a.
For quality assurance and training purposes, your call may be monitored and recorded.
For help with orders, returns, or Prime membership, press one.
For help with a Kindle e reader, Fire tablet, devices, or digital content, press two."
Excerpt from a call with Amazon Canada
Wednesday, February 7, 2024 10:14 PM
What are the hours and when should I call?
Amazon Canada operates the call center for this 877-586-3230 phone number Mon-Fri 8am-12pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 641 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amazon Canada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amazon Canada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Amazon Canada is Wednesday.The most busy day to call is Thursday, which averages 99% more phone calls by comparison.Again, this is based on a sample of 641 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday, which is 819% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Mon
Longest
Tue
Wed
Thu
Shortest
Fri
The best time to call
In summation, the best day to call Amazon Canada is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Amazon Canada staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why call this Amazon Canada number?
Below is a sample of recent calls to Amazon Canada, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about delivery charge: "Yeah, I wanna find a charge for delivery."
- From a call lasting 4m 24s , Apr 29, 2024 8:51 PM
Order not received: "They said they received the package but not on my doorstep, I want my items."
- From a call lasting 15m 21s , Apr 29, 2024 6:44 PM
Missing order: "My order didn't arrive."
- From a call lasting 3m 10s , Apr 29, 2024 5:24 PM
Missing order delivery: "I was supposed to receive my laptop two days ago and I'm really not happy about that."
- From a call lasting 6m 5s , Apr 29, 2024 5:12 PM
Order inquiry and payment clarification: "I don't understand why it canceled, payment was declined with gift cards added."
- From a call lasting 17m 25s , Apr 26, 2024 1:33 AM
Order not received: "My order hasn't arrived yet."
- From a call lasting 12m 36s , Apr 25, 2024 9:17 PM
Wrong item received: "I ordered cappuccino packages, and you guys shipped me a titley, orange tea bags."
- From a call lasting 11m 2s , Apr 25, 2024 7:19 PM
Order inquiry wrong postal code: "I bought an item on Amazon, and it's the wrong ZIP code, the postal code is wrong, but the address is right."
- From a call lasting 9m 45s , Apr 25, 2024 6:44 PM
Prime membership: "Interested in Prime membership."
- From a call lasting 1m 34s , Apr 22, 2024 2:16 PM
Account closed query: "My Amazon account is closed and I want to see if you guys can open it up because this isn't good."
- From a call lasting 6m 35s , Apr 14, 2024 9:55 PM
More Ways to Contact Amazon Canada Customer Service
There are of course other ways to contact Amazon Canada customer service besides the phone. Below we list the best ones, by medium.
Click "Chat with Us" on the lower right hand side.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Amazon Canada provides this option.
Conclusion and closing notes
This is Amazon Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amazon Canada agent. This phone number is Amazon Canada's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-586-3230 include Return an Order, Dispute a Charge, Missing Order, Account Access, Refund a Charge and other customer service issues. Rather than trying to call Amazon Canada first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Amazon Canada has 1 phone number. It's not always clear what is the best way to talk to Amazon Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Amazon Canada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Amazon Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.