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TransUnion Customer FAQ

Top Answers & How-to Guides

What is TransUnion's Phone Number?

The question we are asked most often is about how to talk to TransUnion customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Username and Password with TransUnion?

If you are trying to recover your username and password with TransUnion, you can do it in a few simple steps. You only need your name...

How Do I Cancel My TransUnion Account?

Canceling accounts with any company can be confusing. If you're looking to cancel your account and subscriptions with TransUnion, follow...
Ask any question you have about TransUnion customer service, get an answer now.

Recent TransUnion Customer Questions

How can i update my phone number

To update your phone number with TransUnion, you can typically do this online through your account settings. Log in to your TransUnion account, navigate to the profile or personal information section, and make the necessary updates to your phone number. If you are unable to do this online, refer to the most up-to-date contact information provided on this page for assistance.
Asked Nov 29, 2024 8:15 PM

I forgot my username and password. How can I retrieve my information?

If you forgot your username or password, look for the "Forgot Username?" or "Forgot Password?" links on the TransUnion login page. Follow the instructions to verify your identity and retrieve or reset your information.
Asked Jul 2, 2024 6:05 AM

How to report a data security breach

To report a data security breach to TransUnion, you should gather all relevant details about the incident and contact their dedicated security team. There is a link to the most up-to-date contact information right here on this page that you are viewing. This ensures your concern reaches the appropriate department for swift action.
Asked Jun 21, 2024 8:54 PM

Help me with my TransUnion customer service issue

Credit History and Access

How Can I Get My Credit History from TransUnion?

If you're interested in getting a copy of your credit history from TransUnion, there are a few ways to do it. You can order a copy...

How often is my credit history updated by TransUnion?

TransUnion typically updates credit histories on a monthly basis, although the specific timing may vary depending on various factors...

Can I view my credit score for free on TransUnion's website?

TransUnion does allow individuals to view their credit score for free, but the details can vary based on specific offerings or promotional...

Account Management

How Do I Recover My Username and Password with TransUnion?

If you are trying to recover your username and password with TransUnion, you can do it in a few simple steps. You only need your name...

How Do I Cancel My TransUnion Account?

Canceling accounts with any company can be confusing. If you're looking to cancel your account and subscriptions with TransUnion, follow...

What happens to my credit report when I cancel my TransUnion account?

When a customer cancels their TransUnion account, the information in their credit report remains unaffected. The credit report itself...

Credit Freezing and Unfreezing

How Do I Unfreeze My Credit with TransUnion?

A credit or security freeze prevents new accounts from being opened under your name. This also blocks access to your credit by lending...

How long does it take to unfreeze my credit with TransUnion?

The time it takes to unfreeze your credit with TransUnion can vary depending on the method you choose to request the unfreeze. If you It is important to note that TransUnion provides various options for managing your credit freeze, including the ability to temporarily lift the freeze for a specific creditor or for a designated period. This can be particularly useful if you know when you need access to your credit report. For the most accurate and current information regarding processing times, it may be beneficial to refer to the official TransUnion website, where you can find detailed instructions and additional guidance on managing your credit freeze....

Can I freeze my credit with TransUnion online?

Yes, individuals can freeze their credit with TransUnion online. This process allows you to restrict access to your credit report,...

What are the fees associated with freezing and unfreezing my credit?

TransUnion does not typically charge a fee for placing a credit freeze or for unfreezing your credit. A credit freeze is a free service It is important for consumers to be aware that they may need to provide certain information, such as their personal identification details and possibly a secure PIN or password, when initiating a freeze or unfreeze action. Additionally, while TransUnion does not charge for these services, there may be fees or requirements from other credit bureaus or services if you choose to interact with them as well. For the most accurate and updated information regarding fees and processes related to credit freezes and unfreezes, it is advisable to visit TransUnion’s official website directly....

Can I temporarily lift my credit freeze with TransUnion?

Yes, a credit freeze placed with TransUnion can be temporarily lifted. This process is known as a credit freeze thaw. Individuals may...

Disputing Credit Reports

How Do I Dispute a TransUnion Credit Report?

Your TransUnion credit report holds valuable information about your credit history. If you believe there are mistakes on your TransUnion...

What information do I need to provide to dispute a TransUnion credit report?

To successfully dispute a TransUnion credit report, an individual must provide specific information to ensure the accuracy of their In addition to personal identification, the individual should clearly specify the item or information they believe is inaccurate. This includes citing the particular accounts or entries in question along with any relevant dates. Attaching supporting documentation that substantiates the claim, such as bills, account statements, or correspondence, can greatly strengthen the dispute. Furthermore, it is important to precisely state the reason for the dispute. For instance, if an error occurred due to incorrect information from a creditor, this should be noted in the dispute. Individuals can submit their disputes via mail, online through TransUnion’s website, or by phone. For further guidance, it may be helpful to consult the current TransUnion website for detailed instructions and contact information....

How long does it take for a dispute to be resolved by TransUnion?

When a customer submits a dispute regarding information on their credit report to TransUnion, the typical resolution timeframe is generally It is important to note that in some cases, if TransUnion requires additional information related to the dispute, the process may take longer than the standard thirty days. Customers will receive a notification regarding the outcome of the dispute once the investigation is complete. This response will include details about any changes made to the credit report, if applicable. For further information on the dispute process or to check on specific cases, it may be beneficial for customers to visit the official TransUnion website. This site provides comprehensive resources and contact information tailored to assist with specific inquiries....

Can I dispute errors on my credit report if they are not from TransUnion?

Yes, you can dispute errors on your credit report regardless of which credit reporting agency provided the information. If you identify When disputing an error, you should provide as much detail as possible, including any supporting documentation that substantiates your claim. The credit bureau is obligated to investigate your dispute, usually within thirty days, and they will contact the creditor associated with the disputed information. If the information is found to be incorrect, it will be removed or corrected accordingly. It may also be beneficial to reach out to the creditors reporting the disputed information directly, as they may be able to resolve the issue more quickly. For comprehensive details on the dispute process and what information to provide, it is advisable to refer to the official website of the credit reporting agency in question....

Is there a limit to the number of disputes I can file with TransUnion?

TransUnion does not impose a specific limit on the number of disputes a consumer can file regarding inaccuracies or errors on their...
We look to the TransUnion issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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