Shark Vacuum Customer FAQ

To reconnect your Shark vacuum, first ensure it is charged or plugged in. For cordless models, press the power button to turn it on. If you are having issues with a Wi-Fi enabled model, check your app to ensure the vacuum is in pairing mode. Refer to your specific model's manual for detailed instructions on reconnecting.

The serial number for your Shark vacuum is typically located on the bottom or back of the unit. Look for a label that lists “Serial Number” or “S/N.” The serial number usually consists of letters and numbers and is often 10-12 characters long. If you're unsure, refer to the user manual which can provide specific instructions on locating the serial number for your particular model.

To register your new Shark vacuum, visit the Shark registration page and fill out the required information, including your vacuum's model number and your purchase details. This process helps ensure your warranty coverage and allows you to receive important updates.

If the dirt canister latches on your Shark vacuum are not staying latched, it may be due to a buildup of dirt or debris, a malfunctioning latch, or potential wear and tear. First, ensure the latches are clean and free from obstructions. Check for any visible damage or misalignment. If the issue persists, consider replacing the latches or the entire canister if it's damaged. Always refer to your vacuum's user manual for specific troubleshooting steps or replacement parts.

For repairs to your Shark Stratos cordless vacuum cleaner, please check the warranty and service options available for your product. You can find instructions for troubleshooting and maintenance in the user manual. If further assistance is needed, there is a link to the most up-to-date contact information right here on this page.