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SeatGeek Customer FAQ

Top Answers & How-to Guides

How do I Contact SeatGeek Customer Service?

The question we are asked most often is about how to talk to SeatGeek customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My SeatGeek Password?

SeatGeek has made resetting your password simple and easy by offering two convenient methods to do this. You can update your password...

How do I create an account on SeatGeek?

Creating an account on SeatGeek is a straightforward process that allows users to access a variety of features and ticketing options....
Ask any question you have about SeatGeek customer service, get an answer now.

Recent SeatGeek Customer Questions

How can I get my money back for tickets I paid for but didn’t get

If you paid for tickets but didn’t receive them, you may be eligible for a refund. Check the terms of your purchase, as they vary based on the event and seller. You may need to provide details related to your order, including proof of payment. Follow the instructions in the email confirmation you received when you made the purchase, as it likely contains specific steps for obtaining a refund.
Asked May 22, 2025 3:33 PM

I need to resale AC/DC tickets for Nashville concert that was rescheduled for tomorrow night. It says my tickets are not available for resale.

If your tickets are not available for resale, it may be due to the ticket type or restrictions placed by the event organizer. Some tickets cannot be resold on the platform, especially when the event has been rescheduled. You may want to check the specific terms and conditions related to your tickets to confirm their resale eligibility.
Asked May 20, 2025 9:00 PM

I purchased tickets for a Stl Cardinals game now I cannot find how to print them off. 6P2-JZLDPG9

To print your tickets, log into your SeatGeek account and navigate to your purchases. Find the order for the St. Louis Cardinals game, and you should see an option to view or download your tickets. From there, you can typically print them directly. If you don’t see the option, it might be possible that your tickets are digital and not available for printing.
Asked May 20, 2025 8:04 PM

I still haven't received my tickets and event is tomorrow

If you haven't received your tickets and the event is tomorrow, please check your email, including spam or junk folders, for the ticket confirmation. Tickets are often sent electronically, and it’s crucial to ensure you've provided the correct email address. If you still can't find them, there’s a link to the most up-to-date contact information right here on this page for you to reach out to SeatGeek directly.
Asked Dec 16, 2024 2:47 AM

How do I get my refund on tickets because the show was canceled

If a show is canceled, refunds are typically processed automatically to the original payment method. You should see the refund reflected in your account within a few business days. If you have ticket insurance, check the terms for additional steps. Be sure to monitor your email for any communication regarding the cancellation and refund process.
Asked Nov 19, 2024 3:40 AM

Help me with my SeatGeek customer service issue

Selling Tickets

How Can I Sell My Tickets on SeatGeek?

If you have e-tickets or mobile tickets you don't intend to use, you can sell them on SeatGeek. To do so, upload a screenshot of the...

Can I sell electronic tickets on SeatGeek?

Yes, users can sell electronic tickets on SeatGeek. SeatGeek provides a platform for individuals to list and sell their tickets for...

Are there any restrictions on reselling tickets?

When it comes to reselling tickets through platforms like SeatGeek, there are definitely some restrictions and guidelines to be aware Additionally, certain events, particularly popular ones, may implement restrictions on resale to try to maintain fair access for all fans. SeatGeek typically has policies in place to protect both buyers and sellers, including measures to prevent fraudulent ticket listings. It is essential for those looking to resell tickets to review the terms and conditions of the platform as well as any relevant local regulations. To ensure compliance with all rules, users should always check the details on the current SeatGeek web page for the most updated information on ticket resale policies and restrictions for specific events. This will provide clarity and help avoid any issues down the line....

Account Management

How Do I Reset My SeatGeek Password?

SeatGeek has made resetting your password simple and easy by offering two convenient methods to do this. You can update your password...

How do I create an account on SeatGeek?

Creating an account on SeatGeek is a straightforward process that allows users to access a variety of features and ticketing options....

What should I do if I encounter an issue with my ticket purchase?

If you encounter an issue with your ticket purchase through SeatGeek, there are several steps you can take to address the situation. Next, visit the official SeatGeek website to navigate to their help or support section, where you can find frequently asked questions and answers that may address your specific issue. This section usually provides valuable insights into common problems, such as canceled events, refunds, or transfer issues. If the information you seek is not available there, look for a contact option that may allow you to reach out directly to SeatGeek for further assistance. The website typically lists various contact methods, including email or chat support, which can help you get in touch with a representative who can assist you more personally. Remember to prepare any necessary documentation related to your purchase in case it is required for resolving your issue. By taking these steps, you should be well on your way to addressing any concerns regarding your ticket purchase....

Ticket Retrieval

What Do I Do If I'm Missing My Tickets from SeatGeek?

SeatGeek is a top platform for purchasing event tickets online and in-person. The company offers hot deals and event venue maps. To...

How Do I Retrieve My Tickets on SeatGeek?

Did you lose your seatgeek tickets . No matter which type of tickets you purchase, follow these helpful tips to recover your tickets....

What is the ticket delivery method for purchases made through SeatGeek?

When purchasing tickets through SeatGeek, the delivery method can vary based on the event and the ticket provider. Generally, SeatGeek Another delivery method may involve physical tickets, which can be shipped to the buyer's address. In such cases, the delivery time will depend on the ticket vendor's processing and shipping times. Additionally, some events may offer mobile entry tickets, which allow customers to enter venues by presenting a QR code on their mobile device. It is important for users to review the specific delivery options available for each event when making a purchase. This information is generally displayed during the checkout process. Customers looking for specific details about their order, including delivery method, should check their confirmation email or visit the SeatGeek website for further information....

Refunds and Charges

How Do I Get SeatGeek to Refund a Charge?

SeatGeek allows its customers to get a refund for a charge on their platform. If you think you have been unfairly charged, then SeatGeek...

What happens if my tickets are invalid or counterfeit?

If tickets purchased through SeatGeek are found to be invalid or counterfeit, the implications can be quite serious for the ticket In the unfortunate event that a ticket is determined to be invalid or counterfeit, SeatGeek typically operates under a guarantee policy that may offer customers some level of protection. This may involve the opportunity to receive a full refund or the replacement of the invalid ticket, depending on the specific circumstances of purchase and the policies in place at that time. It is always a good practice for customers to be aware of the specifics regarding ticket guarantees and refund policies at the time of purchase, as these can provide peace of mind and clarity. For the most accurate and up-to-date information relating to this scenario, individuals may want to check the current web page dedicated to customer support on SeatGeek's official website....

Is SeatGeek a reliable and secure platform for buying tickets?

SeatGeek is generally regarded as a reliable and secure platform for purchasing tickets to a variety of events, including concerts, Additionally, SeatGeek features a user-friendly interface that allows customers to easily search for events, compare ticket prices, and find seating options that meet their needs. One notable aspect of SeatGeek is the "SeatGeek Deal Score" feature, which helps buyers assess the value of tickets based on pricing and location, thereby enhancing the overall purchasing experience. Furthermore, the platform aims to provide transparency in ticket listings by offering detailed information about the event, including venue details and seat views. This information empowers customers to make informed decisions before completing their purchases. Customer reviews generally indicate a positive experience with SeatGeek, citing ease of use and reliability when it comes to ticket delivery and customer service. Although SeatGeek is well-regarded, it is always advisable for customers to read the specific terms and conditions related to ticket purchases, as policies may vary depending on the event and venue. For those seeking further information regarding SeatGeek's security measures or customer service options, it may be helpful to visit the current web page for more details....

Payment and Fees

Can I transfer my tickets to someone else on SeatGeek?

Yes, transferring tickets on SeatGeek is a feasible option, but there are specific conditions that apply. When a user purchases tickets...

What payment methods are accepted on SeatGeek?

SeatGeek accepts a variety of payment methods to ensure a convenient purchasing experience for its users. Typically, common credit...

What are the fees associated with buying tickets on SeatGeek?

When purchasing tickets through SeatGeek, users should be aware that various fees may apply. These fees can differ depending on several Service fees are designed to cover the costs associated with processing the tickets and offering the service itself. Additionally, there might be delivery fees if you choose a delivery method that is not electronic, such as standard mail delivery or print-at-home options. Furthermore, users should also be prepared for possible fees related to payment processing or currency conversion, especially for international events. It is important for buyers to carefully review the ticket listings and any additional information provided during the purchasing process. The breakdown of costs, including any applicable fees, is typically visible before the final purchase confirmation. SeatGeek strives for transparency in its pricing, allowing customers to know the full cost before making a payment. For the most accurate and current information regarding fees, it is recommended that users check the relevant sections on the SeatGeek website. The terms and conditions pertaining to fees may vary from event to event, so it is best to stay informed while making a purchase....

Can I buy tickets for a specific section or seat on SeatGeek?

Yes, on SeatGeek, users have the option to select specific sections or sometimes even individual seats when purchasing tickets. The By using these tools, users can make more informed decisions about where they want to sit. However, it is important to note that the availability of specific seats or sections may vary by event and venue. Factors such as demand and ticket inventory can influence whether certain seats are available for purchase. For the most accurate and current information, users should refer to the specific event page on the SeatGeek website or app. This will provide clear details about the seating options for that particular event....
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