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Greyhound Customer FAQ

Top Answers & How-to Guides

What is Greyhound's Phone Number?

The question we are asked most often is about how to talk to Greyhound customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Greyhound offer any travel rewards or loyalty programs?

Greyhound does have a travel rewards program known as Greyhound Rewards. This program allows travelers to earn points for each ticket In addition to Greyhound Rewards, certain promotional offers may provide additional opportunities to save on travel. For the latest information on rewards, promotions, and any potential partnerships, it is best to refer to the current website, where updates and specific guidelines will be available. Travelers interested in maximizing their savings and benefits should explore all available options on Greyhound's site....
Ask any question you have about Greyhound customer service, get an answer now.

Recent Greyhound Customer Questions

How do I contact a live ticket agent at the Atlanta Greyhound bus station?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 24, 2025 9:38 AM

Can you reschedule bus ticket for same day?

Yes, you can reschedule a same-day bus ticket with Greyhound, but it depends on availability and fare rules. If your ticket allows changes, you can modify your travel plans. It’s important to check the specifics of your ticket type.
Asked Jun 15, 2025 9:30 PM

do greyhound have senior citizen or veteran discounts

Yes, Greyhound offers discounts for seniors and military veterans. Senior citizens typically can receive a discount on their tickets, and military veterans may also have access to special fares. Always check for specific eligibility requirements and discount details when booking.
Asked Jun 2, 2025 3:04 PM

Need a refund for a returning trip

Refunds for returning trips depend on the fare rules associated with your ticket. If your ticket is refundable, you can request a refund through the official process. Please check the specific conditions of your ticket for eligibility and instructions on how to proceed.
Asked Apr 26, 2025 12:06 AM

So greyhound buses have Wi-Fi does that include Las Vegas to Fresno California and is it free?

Yes, Greyhound buses offer free Wi-Fi on many routes, including Las Vegas to Fresno, California. However, availability may vary depending on the specific bus or service. Enjoy your trip!
Asked Feb 18, 2025 9:15 PM

Help me with my Greyhound customer service issue

Baggage Policies

What Is the Baggage Allowance for Greyhound?

In summary, traveling with Greyhound is a convenient and affordable way to get around the United States. With the company's generous...

What Do I Do If Greyhound Lost My Luggage?

Going on a trip is most always an adventure, but things can turn for the worse when you lose your baggage, and there's items you need...

Can I bring a bicycle or oversized baggage on a Greyhound bus?

Greyhound has specific policies regarding bicycles and oversized baggage. Generally, bicycles are permitted on Greyhound buses, but As for oversized baggage, Greyhound does offer a service for oversized items. However, there are restrictions and additional fees that may apply. Items deemed oversized typically cannot exceed a specific size or weight limit. Passengers are encouraged to check with their local Greyhound terminal or on the official Greyhound website for the most accurate and current information regarding the policies, fees, and requirements associated with transporting bicycles and oversized baggage. It is always a good idea to verify these details beforehand to avoid any surprises on travel day....

Are there any restrictions on the type of luggage I can bring on Greyhound?

Greyhound has specific guidelines regarding luggage that passengers must follow to ensure safety and convenience during travel. Each For carry-on baggage, passengers are currently allowed one carry-on bag and one personal item, such as a backpack or purse. However, it is important that the combined size of the carry-on items does not exceed specific dimensions. Additionally, Greyhound restricts certain items, including hazardous materials, weapons, and oversized sports equipment, which may require special arrangements or might not be allowed at all. It is recommended that passengers familiarize themselves with these guidelines in advance of their travel to avoid any inconvenience. For additional details, it may be helpful to visit the official Greyhound website for the most current luggage policies....

Onboard Amenities

Can I bring my pet on a Greyhound bus?

Greyhound has specific policies regarding traveling with pets. Generally, pets are not allowed to travel in the passenger cabin of However, Greyhound does allow service animals that are trained to assist individuals with disabilities. It is important to note that documentation may be required to confirm that the animal is indeed a certified service animal. If traveling with a pet is essential, you might consider other modes of transportation that are more pet-friendly. For the most current guidelines and policies related to traveling with animals, it is advisable to refer to the official Greyhound website. This ensures that you have the latest information and any requirements that may apply to your situation, as policies can change....

Are there electrical outlets and Wi-Fi on Greyhound buses?

Greyhound buses are equipped with amenities designed to enhance the travel experience, and this includes electrical outlets and Wi-Fi...

Payment and Discounts

What forms of payment does Greyhound accept?

Greyhound accepts a variety of payment methods to make the ticket purchasing process convenient for travelers. Passengers can purchase...

Are there discounts available for students or seniors?

Greyhound offers discounts for both students and seniors, making travel more affordable for these groups. For students, Greyhound provides Seniors, usually defined as passengers aged sixty-two and older, are also eligible for a discount on ticket prices. This discount can be applied to both one-way and round-trip fares, providing them with an opportunity to enjoy travel at a reduced cost. It is important for travelers to check the specific terms and conditions on the Greyhound website, as discount availability might vary by location and route. For up-to-date information regarding current discounts and how to apply them, visiting the official Greyhound webpage can be quite helpful. There, you will find the latest details and any additional offers that may apply....

Does Greyhound offer any travel rewards or loyalty programs?

Greyhound does have a travel rewards program known as Greyhound Rewards. This program allows travelers to earn points for each ticket In addition to Greyhound Rewards, certain promotional offers may provide additional opportunities to save on travel. For the latest information on rewards, promotions, and any potential partnerships, it is best to refer to the current website, where updates and specific guidelines will be available. Travelers interested in maximizing their savings and benefits should explore all available options on Greyhound's site....

Ticketing and Cancellations

Can I change or cancel my Greyhound ticket?

Yes, it is possible to change or cancel a Greyhound ticket, though the specific policies may vary depending on the type of ticket purchased. Customer service representatives are also available to assist with questions regarding changes or cancellations, but it is advisable to check the website for the latest contact options and details. If a ticket is canceled before the departure date, the customer may be eligible for a refund, minus any applicable fees. For certain types of tickets, like non-refundable or promotional fares, the ability to change or cancel may be limited. Therefore, travelers should familiarize themselves with the terms and conditions associated with their specific ticket. In summary, while changing or canceling a ticket with Greyhound is feasible, the process and potential costs involved can differ based on the fare type. Seeking the most up-to-date information directly from the Greyhound website is recommended for specific guidance....

What is the refund policy for Greyhound tickets?

Greyhound has a specific refund policy that varies depending on the type of ticket purchased. Generally speaking, tickets labeled as For passengers who wish to change their travel plans, Greyhound does provide options to modify tickets. This often involves paying a fee and potentially adjusting the fare if the new ticket is more expensive. It is important to note that all refund requests must typically be initiated through the designated process provided on the Greyhound website or through the appropriate customer service channels. Greyhound advises passengers to check the specific terms and conditions associated with their ticket at the time of purchase, as these details will outline the refund possibilities. It is always a good idea for travelers to stay informed by visiting the current Greyhound webpage for the most accurate and up-to-date information about ticketing policies, as they may change. Additionally, this resource will provide guidance on how to proceed with requesting a refund or making changes to an existing reservation....

Travel Information

How early should I arrive at the Greyhound bus station?

It is generally recommended to arrive at the Greyhound bus station at least thirty minutes prior to the scheduled departure time. This...

What is the policy for traveling with children on Greyhound?

Greyhound has specific policies regarding children traveling on their buses, ensuring a safe and comfortable journey for younger passengers. Greyhound recommends reserving tickets in advance to secure seating for both the adult and child. Additionally, parents or guardians should consider the child's ability to understand and follow safety instructions, as well as manage their belongings during the journey. While traveling with children, it is advisable to pack snacks, entertainment, and any necessary items to keep them comfortable throughout the trip. For the most accurate and updated information, it is beneficial to visit the official Greyhound website, where detailed travel policies and guidelines can be found....

Do I need a passport to travel on Greyhound to Canada or Mexico?

When traveling on Greyhound to Canada or Mexico, a passport is generally required for entry into those countries. Greyhound's services...
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