Greyhound Phone Number

Calling Greyhound customer service faster by GetHuman

214-849-8966
Customer service
Current Wait: 36 min (33m avg)
Hours: Mon-Fri 5am-11pm CST; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Attends juste sur la ligne

Reasons customers like you called recently

Trying to book and getting access denied. I need help.
I am trying to get scheduled with greyhound
Is there a Greyhound bus from Washington, DC to York, PA Friday morning, April **, and...
Is there still a bus from phx az to los angeles leaving at approximately a tell ** pm a...
I need ask for how much tickets from Santa Barbara California to palmdale
My dad was a greyhound driver and passed away from covid related complications.He worke...
I purchase a ticket Friday *********For a bus from Memphis to Richmond Va leaving Memph...
I help find a bus from Phoenix Arizona to Hanford California leaving today
Need PDF ticket for trip
I booked a bus the first thing me I was rushed to the hospital due to giving birth to m...
So my mother always told us that Time is money so I would like a refund on my ticket be...
My fianc* Heather Daniels was on a Greyhound bus from Birmingham Alabama to Columbus Oh...
I purchased a ticket to chicago I'll **th Dan rayn. Leaving Saturday April ** at *:**am...
I purchased a ticket to chicago **th Dan rayn. There was a mistake made by someone when...
I had my stuff stolen by one of your employees. My Roku & charging cable. Both were in...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Greyhound's Phone-Based Customer Care

Greyhound Lines, more commonly referred to simply as "Greyhound" is an intercity bus service that operates throughout North America. With over 3,800 destinations served, Greyhound is a company that gets a lot of customer service calls.

Why Do People Call Greyhound Customer Support?

People call Greyhound customer support for a range of reasons, including:

  • Questions about service areas and routes
  • Assistance with ordering tickets
  • Disability accommodations
  • Ticket refunds and exchanges
  • Locating lost baggage or making a claim on luggage that has been damaged
  • Complaints about service or other issues

Best Tips for a Successful Call

Here are some tips for quickly and effectively resolving issues when you call Greyhound customer support:

  • Make sure you are calling the correct phone number. Greyhound has several calling options, including English and Spanish customer service lines, dedicated lines for people who are filing a claim for lost or damaged luggage, a TTY/TDD line and a special number for those who wish to book group travel.
  • Make sure you call during a time when Greyhound's customer service staff is available. While general customer service pertaining to travel information and ticketing is available 24/7, the group travel and luggage lines have more limited hours.
  • When you call, have documents and other pertinent information in front of you. You'll need these to help the representative look up your information and provide you with assistance.

How Do People Feel About Their Calls to Greyhound Customer Service?

Consumer feelings about Greyhound customer service appear to be mixed. While many people are satisfied with the help they've received, others feel that Greyhound's customer service representatives were less than helpful.

It should also be noted that federal law does not provide significant protections to bus passenger claims for compensation when a carrier, such as Greyhound, fails to depart or arrive on time, or a trip is disrupted. There are cases in which Greyhound has canceled trips or suffered mechanical failures that led to severe disruption of service and has failed to provide timely and reasonable compensation.

Notable Media Cases

In one notable case, a man booked a ticket via Greyhound so that he could get home for a holiday. Greyhound issued him a ticket but told him that he would be on a bus with a third-party carrier. Unfortunately, the bus was overbooked and he was denied boarding.

The third-party carrier's customer service referred him to Greyhound, Greyhound told him that they couldn't help him over the phone, but that they would send him a paper claim form. The gentleman in question ended up having to rent a car at a significant cost to complete his trip.

What Kind of Issues Can Greyhound Phone-Based Customer Service Resolve?

Greyhound phone-based customer service can assist with a range of concerns, including issues with luggage, some refunds or compensation claims, answering questions about fair types, and general customer service. Like many transportation companies, Greyhound offers discounts on group tickets, which can also be arranged by phone.

What Can't Be Resolved by Phone with Greyhound?

There are some issues that are difficult, if not impossible, to resolve over the phone with Greyhound:

  • If you get to a station and realize that you've forgotten to bring your ticket or e-ticket confirmation, you may have to speak to a ticket agent about getting a ticket reissued so you can get on your bus. Greyhound advises allowing plenty of time for getting a resolution in this scenario.
  • Greyhound stations operate lost and found services: If you believe that you lost something on the bus, contact the station or stations where you boarded or got off the bus.
  • If Greyhound has booked your trip with a third-party service, you may have to contact that service to address your concerns. You may also be asked to complete paper forms that must be mailed to the company.

What Can I do if my Call to Greyhound Is Unsuccessful?

If your call to Greyhound leaves you dissatisfied, take a few minutes to relax. Next, type or write out what happened during the call. Having these notes can be really useful if you have to escalate your case.

Another thing you can do is write out your desired resolution. Knowing what you want out of the call, such as an apology, a refund, a new ticket or compensation for meals, can help you keep the conversation on track.

Once you have this information recorded, try calling back. Some representatives are better trained than others and may be able to research and resolve your situation for you.

Another option is to contact Greyhound by email. Email provides you with a written record of your communications, which can be helpful if you have to take your case to management or a third-party advocate.

Greyhound also has a Twitter account. You may be able to get in touch with a social media specialist there who can help you with your case.

Customer Number 214-849-8966 - by the Numbers

Numéro de téléphone à composer214-849-8966
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsLun-ven 5 h-23 h CST
Meilleur moment pour composer8 h 30
Naviguer dans un labyrinthe téléphonique vers un être humainAttends juste sur la ligne
Attente moyenne
Attente actuelle36
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, email, web
Qualité de la communication86%
Qualité de l'aide61%
Votes des clients7,385
Dernière mise à jour des informationsMon Apr 12 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Greyhound's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Greyhound, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Greyhound agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Greyhound car 88,764 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 214-849-8966 incluent Account Setup, Overcharge on Account, Account Access, Change Booking, Find an Itinerary et d'autres problèmes de service client. Le Greyhound centre d'appels auquel vous appelez a des employés de California, Alabama, Connecticut, New York, Tennessee, Texas et est ouvert Mon-Fri 5am-11pm CST selon les clients. Au total, Greyhound possède 4 numéros de téléphone. La meilleure façon de parler aux Greyhound représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Greyhound - by phone or otherwise

Bien que 214-849-8966 soit le meilleur numéro sans frais de Greyhound, il existe 6 moyens de les contacter. Selon d'autres Greyhound clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 800-661-8747 numéro de téléphone de leur Service à la clientèle canadien service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 800-661-8747 pour Service à la clientèle canadien. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Greyhound, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Greyhound.

What is GetHuman's Relationship to Greyhound?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Greyhound. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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