Greyhound Lines, more commonly referred to simply as "Greyhound" is an intercity bus service that operates throughout North America. With over 3,800 destinations served, Greyhound is a company that gets a lot of customer service calls.
People call Greyhound customer support for a range of reasons, including:
Here are some tips for quickly and effectively resolving issues when you call Greyhound customer support:
Consumer feelings about Greyhound customer service appear to be mixed. While many people are satisfied with the help they've received, others feel that Greyhound's customer service representatives were less than helpful.
It should also be noted that federal law does not provide significant protections to bus passenger claims for compensation when a carrier, such as Greyhound, fails to depart or arrive on time, or a trip is disrupted. There are cases in which Greyhound has canceled trips or suffered mechanical failures that led to severe disruption of service and has failed to provide timely and reasonable compensation.
In one notable case, a man booked a ticket via Greyhound so that he could get home for a holiday. Greyhound issued him a ticket but told him that he would be on a bus with a third-party carrier. Unfortunately, the bus was overbooked and he was denied boarding.
The third-party carrier's customer service referred him to Greyhound, Greyhound told him that they couldn't help him over the phone, but that they would send him a paper claim form. The gentleman in question ended up having to rent a car at a significant cost to complete his trip.
Greyhound phone-based customer service can assist with a range of concerns, including issues with luggage, some refunds or compensation claims, answering questions about fair types, and general customer service. Like many transportation companies, Greyhound offers discounts on group tickets, which can also be arranged by phone.
There are some issues that are difficult, if not impossible, to resolve over the phone with Greyhound:
If your call to Greyhound leaves you dissatisfied, take a few minutes to relax. Next, type or write out what happened during the call. Having these notes can be really useful if you have to escalate your case.
Another thing you can do is write out your desired resolution. Knowing what you want out of the call, such as an apology, a refund, a new ticket or compensation for meals, can help you keep the conversation on track.
Once you have this information recorded, try calling back. Some representatives are better trained than others and may be able to research and resolve your situation for you.
Another option is to contact Greyhound by email. Email provides you with a written record of your communications, which can be helpful if you have to take your case to management or a third-party advocate.
Greyhound also has a Twitter account. You may be able to get in touch with a social media specialist there who can help you with your case.
Il s'agit du meilleur numéro de téléphone de Greyhound, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Greyhound agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Greyhound car 88,764 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 214-849-8966 incluent Account Setup, Account Access, Change Booking, Overcharge on Account, Find an Itinerary et d'autres problèmes de service client. Le Greyhound centre d'appels auquel vous appelez a des employés de California, Alabama, Connecticut, New York, Tennessee, Texas et est ouvert Mon-Fri 5am-11pm CST selon les clients. Au total, Greyhound possède 4 numéros de téléphone. La meilleure façon de parler aux Greyhound représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.
Bien que 214-849-8966 soit le meilleur numéro sans frais de Greyhound, il existe 6 différentes façons de les contacter. Selon d'autres clients Greyhound, la meilleure façon de parler à leur équipe d'assistance client consiste à appeler leur 800-661-8747 numéro de téléphone Service à la clientèle canadien. Outre les appels, la prochaine option préférée des clients qui recherchent de l'aide est via 800-661-8747 pour Service à la clientèle canadien. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Greyhound, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Greyhound.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Greyhound. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.