Chipotle Mexican Grill, Inc. Customer FAQ

Top Answers & How-to Guides

What is Chipotle Mexican Grill, Inc.'s Phone Number?

The question we are asked most often is about how to talk to Chipotle Mexican Grill, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Chipotle's rewards program and how does it work?

Chipotle Mexican Grill has developed a rewards program called Chipotle Rewards that aims to enhance customer loyalty and offer a more Once customers reach certain milestones in terms of points, they can redeem these points for a variety of rewards. Rewards typically include free menu items, exclusive offers, or special promotions. Additionally, members of the Chipotle Rewards program may receive early access to new products and limited-time offers, creating a sense of exclusivity. To participate, customers need to sign up for the program through the Chipotle mobile app or website. Once registered, customers can easily track their points and rewards progress through their online account. The program is designed to be simple and user-friendly, allowing customers to enjoy the benefits of their loyalty while savoring their favorite Chipotle meals. For more detailed information about the Chipotle Rewards program, including terms and conditions, customers are encouraged to visit the official Chipotle website....
Ask any question you have about Chipotle Mexican Grill, Inc. customer service, get an answer now.

Recent Chipotle Mexican Grill, Inc. Customer Questions

Ordered pick up and my bowl is half full

We apologize for the inconvenience. It's possible that the team may have underestimated the portion size. We strive for consistency and quality, and your feedback is important. Please let us know if you encounter this issue again, and we'll work towards making it right.
Asked Jun 14, 2025 1:22 AM

I want a refund on my order I can’t reach anyone at chipotle and they didn’t give me a receipt

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please reach out through that link for assistance with your refund request.
Asked Feb 10, 2025 12:25 AM

How do I file a complaint with Chipotle regarding the cleanliness of a location.

You can file a complaint directly through the Chipotle website. Head to the 'Contact Us' section and fill out the form given with all the necessary details including your concerns about cleanliness at a specific location. Alternatively, you can also voice your complaint through the Chipotle app. Choose the feedback option and provide details about your experience. Your concerns will be forwarded to the appropriate department for review.
Asked Mar 23, 2024 3:38 PM

Help me with my Chipotle Mexican Grill, Inc. customer service issue

Customer Support

How Do I File a Complaint with Chipotle?

If you have a complaint with your order, you may contact members of the support team with these helpful tips.

What Should I Do If I Was Overcharged by Chipotle?

Chipotle is a successful restaurant known for its fast service and fresh ingredients. If you are a fan of their food but have been...

Nutrition and Ingredients

What is Chipotle's allergen information?

Chipotle Mexican Grill is committed to providing its customers with transparent allergen information to help them make informed choices Chipotle provides allergen information for their menu items, indicating which ingredients contain common allergens such as dairy, soy, wheat, peanuts, tree nuts, eggs, and fish. For instance, their cheese and sour cream contain dairy, while both their flour and corn tortillas contain gluten. Additionally, Chipotle offers options for people with gluten sensitivities, including salads and burrito bowls that exclude tortillas. For customers with specific allergies or dietary restrictions, Chipotle encourages individuals to review the ingredient lists available on their website. This includes information about which items are suitable for those avoiding certain allergens. It is also advisable for customers to communicate their allergen needs with the staff when ordering, as Chipotle team members can provide assistance and ensure that proper precautions are taken to minimize the risk of cross-contamination. To access the most current allergen information and ingredient lists, interested individuals are encouraged to visit the official Chipotle website. Here, they can find detailed information tailored to their dietary requirements and preferences....

Does Chipotle have vegetarian or vegan options?

Yes, Chipotle Mexican Grill offers a variety of vegetarian and vegan options to cater to different dietary preferences. For vegetarians, For those adhering to a vegan diet, Chipotle provides a selection of plant-based ingredients that do not include any animal products. For instance, all beans, rice, and vegetables are vegan, as long as the choice of toppings, such as cheese and sour cream, is avoided. The guacamole is also vegan-friendly. Chipotle consistently emphasizes the use of high-quality, fresh ingredients, allowing individuals to enjoy flavorful meals that align with their values. For current and specific menu details, visiting their website may provide further information on customizable options....

What are the ingredients in Chipotle's guacamole?

Chipotle's guacamole is a popular menu item known for its fresh ingredients and vibrant flavor. The main components of Chipotle's guacamole...

What is the nutritional information for Chipotle's menu items?

Chipotle Mexican Grill provides detailed nutritional information for its menu items, which can be very helpful for those seeking to Generally, Chipotle offers fresh ingredients, including vegetables, proteins such as chicken, pork, steak, and tofu, as well as various grains and toppings. Each ingredient contributes differently to the overall nutrition profile. For those looking to adhere to specific dietary guidelines, it may be beneficial to calculate the nutritional content based on one's unique selections. Chipotle provides a nutrition calculator on their website, allowing customers to customize their meal and view the real-time nutritional breakdown of their selections. This tool is valuable for individuals monitoring caloric intake, managing specific dietary restrictions, or simply seeking to maintain a balanced diet. For the most accurate and up-to-date nutritional information, it is recommended to visit Chipotle's official website, where you will find comprehensive details for all menu items, including specific allergens and ingredients. By taking advantage of this resource, customers can enjoy their meals while being well-informed about their nutritional choices....

Are there any gluten-free options at Chipotle?

Chipotle Mexican Grill offers a variety of gluten-free options for customers who are seeking to avoid gluten in their meals. Many of However, it is important to note that while the individual ingredients are gluten-free, cross-contamination may occur due to shared preparation surfaces and utensils in the restaurant. Chips are also gluten-free, as they are made from corn. For detailed and up-to-date information on gluten-free options, customers may want to refer to the nutritional guide available on the current web page to ensure they make choices that align with their dietary needs....

Services Offered

Does Chipotle offer catering services?

Yes, Chipotle Mexican Grill does offer catering services for various events and gatherings. Their catering options typically include...

Does Chipotle offer delivery services?

Yes, Chipotle does offer delivery services through various food delivery platforms. Customers can enjoy the convenience of having their...

Can I order online or through a mobile app?

Yes, customers can conveniently place their orders online or through the mobile app associated with Chipotle Mexican Grill. The online...

Does Chipotle offer gift cards?

Yes, Chipotle does offer gift cards for customers who wish to provide a delicious dining experience for their friends and family. These...

Payments and Hours

What are the accepted methods of payment at Chipotle?

Chipotle Mexican Grill, Inc. accepts a variety of payment methods to ensure a convenient experience for its customers. Typically, customers...

What are Chipotle's hours of operation?

Chipotle Mexican Grill's hours of operation can vary by location, but many restaurants typically operate from 10:45 AM to 10:00 PM...

What is Chipotle's rewards program and how does it work?

Chipotle Mexican Grill has developed a rewards program called Chipotle Rewards that aims to enhance customer loyalty and offer a more Once customers reach certain milestones in terms of points, they can redeem these points for a variety of rewards. Rewards typically include free menu items, exclusive offers, or special promotions. Additionally, members of the Chipotle Rewards program may receive early access to new products and limited-time offers, creating a sense of exclusivity. To participate, customers need to sign up for the program through the Chipotle mobile app or website. Once registered, customers can easily track their points and rewards progress through their online account. The program is designed to be simple and user-friendly, allowing customers to enjoy the benefits of their loyalty while savoring their favorite Chipotle meals. For more detailed information about the Chipotle Rewards program, including terms and conditions, customers are encouraged to visit the official Chipotle website....
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