British Airways Customer Service Issues

I am reaching out about my recent flight experience with British Airways on August 12th from London Heathrow to Beirut, Lebanon on flight BA0149. The flight was delayed for over two hours causing discomfort as the plane was hot and humid. This delay impacted my family, particularly my two children who became ill, resulting in additional taxi costs and a very late arrival time. Usually, I fly with Middle East Airlines but decided to try British Airways this time, and unfortunately, it was not a pleasant experience. I hope to receive a satisfactory response regarding this matter. Thank you.

Upon returning to London, my double bass, which I needed, was not loaded onto the plane at Lyon airport. Despite arriving well before my flight, I encountered issues with the oversized baggage procedure that led to delays and confusion about where to place my instrument. The staff at Lyon airport seemed inexperienced and struggled to operate the equipment. After a lengthy wait, my bass was eventually accepted for the flight, but upon arriving in England, I discovered it had not been loaded onto the plane. This situation not only inconvenienced me but also jeopardized my performance as my bass contained essential items. I have filed a report, and I expect British Airways to rectify this situation promptly. This experience has shaken my trust in British Airways, and I believe compensation is warranted for the mishandling of my instrument, which is crucial to my livelihood.

I bought my flights through Fareboom. My airline for the Atlanta to London and London to Milan flights was British Airways. However, my return trip (Milan to Miami and Miami to Milan) was with British Airways but operated by American Airlines. There was a delay on my Milan to Miami flight, causing me to miss my connecting flight from Miami to Atlanta. American Airlines did not assist me due to the tickets being issued by British Airways. The staff was unhelpful and disrespectful, making me upset. After many attempts, I was finally rebooked on a new flight with a long layover. Despite purchasing a seat for my original connecting flight, I was not given a similar seat or a refund. The staff member's behavior was unacceptable, including making inappropriate gestures. This was an unprecedented experience of poor customer service during my travels, prompting me to seek assistance from customer support and plan to contact American Airlines.

I have been trying to contact your customer service regarding an issue with my booking. I initially made an inquiry and confirmed my flight to Cyprus, booking seat 27A for extra legroom for my mother on reservation PW3XG7. However, I discovered yesterday that I am not on the flight, causing distress as my mother, aged 79, is upset about the situation. Despite paying £[redacted] for her return ticket and facing difficulties reaching your team by phone, I am unable to resolve the matter. I urge for prompt assistance as this ordeal has disrupted my holiday, leaving me in a state of stress while in Cyprus. Kindly contact me at [redacted]8 to rectify the situation by restoring my seat and ensuring my presence on the flight, as well as resolving the error preventing me from checking in my mother.

Dear Customer Service, I am writing to express my disappointment about the recent experience my aunt and I had at Beirut Lebanon Airport. We arrived at 5am on 28/08/[redacted] for an 8am flight to London scheduled for the same day. Due to long security lines, we reached the BA desk at 7:05am, but there was no staff available. I sought help and found a staff member named Cynthia, who contacted a colleague but they only spoke Arabic, a language I don't understand. I offered to leave my luggage behind to catch the flight, but was told this wasn't possible unless someone else could take it. Despite my willingness to travel without luggage, I was directed to the BA office at 8am to resolve the issue. The supervisor there mentioned sending me a message to arrive 3.5 hours before departure, which I hadn't received. I later spoke to Omar at the BA office in Jordan who mentioned false information logged in the system about us refusing to travel without luggage. I feel mistreated and require assistance to return to the UK promptly. I have also filed a complaint regarding the lack of announcements and the false information in the system. I would appreciate contact from BA UK staff regarding this matter. Our seat numbers were 25A and 25B. Thank you for addressing this issue promptly. Best, Lucy Engele

I was recently notified by BA that my flight BA34 from KLIA on Sunday, 8 Sept was canceled due to pilot strike. Unfortunately, by the time BA corrected the error, I had already rearranged multiple plans. I am looking to cancel the booking BA notified me was canceled and intend to rebook new dates within the next day. However, I have been unsuccessful in canceling online or through phone support, as the estimated waiting time is 45 minutes each attempt. I would appreciate guidance on how to obtain a full refund to my credit card for the canceled booking so I can proceed with rebooking once my new dates are confirmed. I hold Qantas Platinum/Emerald frequent flyer and Chairman's Lounge membership. My booking reference is NVSFWF. Please assist. Thank you. - J.R.

I hope you're well. I had a flight scheduled from Buenos Aires to London on September 8th. Unfortunately, on August 23rd, I received notification that my flight was canceled due to a strike involving British Airways. Consequently, I promptly adjusted all my travel arrangements and canceled my plans as I couldn't reschedule for a different date. To my surprise, the following day, I received an email stating that the strike was called off, and my flight was back on schedule. However, I had already rearranged everything by then to avoid any inconvenience. I would like to request a full refund for the flight. Here are the booking details: - Name: R. Abbás - Airline: British Airways - Booking No: TH293364 - Reservation No: L74VQG - Booking Date: April 21, [redacted] Thank you.

Booking Ref: LX6C3K I had a booking from AGP to Gatwick. Unfortunately, the return leg was canceled by the airline, and I received an email notification on the morning of August 24th at 8 a.m. I tried contacting the airline immediately to arrange an alternative flight, but was unable to get through. After several hours, I had to book a new flight with Ryanair. The original British Airways booking was made with Avios miles. The cost of the new flight back to Spain was £81.96 for my wife and me. When I finally reached the Executive Club later that day, they offered me a fare of £35. I am requesting a refund of the price difference of £46.96. If a cash refund is not possible, I would be willing to accept the equivalent amount in Avios miles. My British Airways Executive Club number is [redacted]3.

The cancellation of my original flight, AA6150 departing on 24/08/19 at 10pm, has resulted in significant inconvenience and financial loss for me. I lost my connections from Gatwick to Edinburgh, incurring extra expenses for alternative transportation from Heathrow to Edinburgh the next day. Additionally, missing a long-awaited medical appointment and now facing increased academic pressure due to a lack of preparation time for an upcoming field trip has added to my difficulties. The stress of arranging last-minute accommodation in New York while waiting for the rescheduled flight has only compounded the situation. I kindly request British Airways to compensate me for these hardships, especially the financial impact. I am willing to provide receipts for further documentation if needed.

We received an email informing us that our flights to Bulgaria were canceled on September 11th, where we are heading for our wedding. We had to rebook from Gatwick, which is far away, at an inconvenient time due to the wedding arrangements we have made. This caused a lot of stress for my wife and me, especially with the wedding preparations and her father's illness. After sorting out the rebooking hours later, we received another text the next day saying everything should be fine and not to change our flights. It's unsettling not knowing if flights will be operating from one day to the next. We purchased a total of 4 tickets, including 2 for my disabled mother and son, who will now have to travel over an hour at 3 am due to the airport change. This situation is unacceptable and has shaken our trust in BA. We need assurance that our flights won't be canceled last minute, especially for our wedding day and honeymoon. The continuous changes have caused unnecessary stress, with my wife upset all night.

I traveled from Hyderabad to London on BA276 and was on my way to Seattle on BA049 on the 28th of August [redacted]. As a business class passenger with a wheelchair request, I had a disappointing experience at Heathrow. Despite my request to be taken to the lounge, time constraints led to me being driven all over the terminal in a buggy before having to struggle with my carry-on luggage to Gate 33. As an 81-year-old diabetic, I was left at the gate without any food or drink and the wheelchair assistant didn't even take me to the aircraft. I have been a loyal customer of BA, and the treatment I received was unacceptable. I hope for better treatment on my return trip on the 20th of November [redacted] with BA48 from Seattle to Heathrow.

On August 31, [redacted], Perry Jarrett was scheduled to board flight [redacted] from Louis Armstrong International Airport to London Heathrow International Airport. In possession of his boarding pass and a valid passport issued in [redacted] valid until [redacted], which can be electronically scanned, Perry, a US citizen en route to Romania, was denied boarding due to lacking a Romanian visa. Despite clarifying to the agent over the phone that Romania does not require a visa and that his final destination was London and not Romania, Perry was still unable to board. I would like a detailed explanation regarding this incident to understand the agent's error and to ensure this issue is prevented in the future.

Upon check-in at Indira Gandhi International Airport, I dropped off my main suitcase (22.5 kg) and cabin bag (11 kg), both in different shades of blue and made of hard and soft materials, respectively, for my flight to London Heathrow Airport (BA0142). Upon arrival, I collected my boarding passes for both this flight and my connecting flight to Dublin from Gatwick Airport (BA5903). A misunderstanding arose when an air hostess informed me that due to not having a British visa, I couldn't transfer through Heathrow to Gatwick as initially planned. She efficiently changed my flight to BA0834 departing from Heathrow, advising me to visit the British Airways Service Desk to update my boarding pass. Confusion persisted about my luggage, first indicating I needed to collect and recheck at Heathrow and then being reassured by another staff that they would manage the transfer. However, upon arrival in Dublin, my bags were not there. Despite attempts to contact customer service, I was unable to reach anyone and had to resort to lodging an online complaint, seeking guidance on retrieving my luggage.

To British Airways, I am writing to inform you of an issue with my recent flight on 31st August from London Heathrow to Lima, Peru with a stopover in Miami on flight BA0207. Unfortunately, I missed my connecting flight in Miami due to a 2-hour delay from LHR. I was rebooked on an Avianca flight (AV5) departing on 01 Sept at 02:50 am to Lima via Bogota by a BA desk assistant. My Booking Reference Number is MURFYH, and my baggage, specifically a 1 piece Black Baggage with Tag Number BA207340, did not arrive in Lima as intended. I kindly request your assistance in locating and delivering my baggage promptly. I can be contacted at [redacted]45 or at Gemina Hotel in Barranco, Peru at +[redacted], regarding the missing baggage. Your prompt help in this matter is greatly appreciated, as I have no other clothes for my journey and need the baggage urgently. Thank you for your attention to this matter. Sincerely, Rupa

Hello, I am reaching out regarding our flight and car package with you. My reference number is OZ4KMG, and our Avis car hire confirmation number is [redacted]9GB4. Recently, we downloaded the Avis app and registered as Avis preferred under the number 9WG91B, in my partner Craig Johnson's name, as he will be the main driver. When contacting Avis to add the booking to the app, I was informed they cannot do so as it was booked as a package through BA and they suggested I reach out to you. I would like to manage the booking through the app to avoid the desk at the Avis center in Las Vegas airport and to update our arrival time due to a flight change. Can you assist me with this as I have already completed the full payment for the package? Thank you, Melanie Johnson

I traveled from Dusseldorf, Germany to London Heathrow, UK on August 26, [redacted]. Upon arrival, I noticed that one of the wheels on my bag had broken off. I reported the issue to your representative, who connected me with K2 Global. I specified that my bag was around 3-4 years old and valued at approximately $[redacted]. I was promised a repair or replacement. K2 Global collected my bag, but now states they cannot fix it since it is a U.S. Samsonite bag, offering me only £25 instead. This contradicts what I was initially told. British Airways and/or London Heathrow staff damaged my bag, leaving me with a broken suitcase or a £25 refund, neither of which is satisfactory for my travel needs. I am extremely disappointed with this service and the lack of a proper resolution.

On the 24th of July [redacted], my family and I traveled from the UK to South Africa with booking reference MSINNZ and Airline reference L3G3QV. During our return journey on the 26th of August back to the UK, we encountered an issue with our cabin luggage. Despite having the allowable cabin luggage per person, we were informed at the airport that we could only carry four pieces in total. I was charged for the extra piece and instructed to place one item in checked luggage. I would like a refund of the R839.01 African rands paid for the additional luggage charge, which was processed using a relative's card as cash was not accepted. This situation was distressing for my family, causing unnecessary upset. We were fortunate that my relative had their card to cover the cost, as otherwise we were informed that the extra luggage would be left behind.

I have contacted British Airways multiple times regarding several issues: 1. I paid extra for a front row seat reservation. 2. My surname in the Executive membership is incorrect as BHRAPPA instead of BHYRAPPA. 3. I requested a correction on my ticket, which they claimed to have made but await the corrected ticket. 4. I have asked about the procedure to correct my surname in the executive member entry. Despite numerous phone calls lasting over 15 minutes each, spending approximately £15 in total due to mobile network charges, I have not received any resolution. The website guidance requires me to call for seat selection, which has been unsuccessful. The phone agents frequently put me on hold for extended periods before the line disconnects, making this a frustrating experience with British Airways.

I traveled with British Airways from Bangkok to London and then from London to Dublin on August 29. I had assumed it was a connecting flight as the cost was [redacted] euros. However, upon arrival in Bangkok, I was informed my connecting flight to Dublin was from London Gatwick, not Heathrow. I had to rush off the plane, collect my baggage, and take a taxi to Gatwick, spending 75 pounds on an Uber. The stress of potentially missing my flight was overwhelming. I am extremely disappointed and will not choose this airline again. I seek compensation for the additional expenses incurred. Please reach out to me. Thank you.

Hello British Airways, our family of four is scheduled to depart from Larnaca, Cyprus at 5:30 on Saturday, September 14, [redacted]. Two of us are traveling to New York, and the other two are going to Minneapolis. Unfortunately, we need to change our return to Minneapolis sooner because of a family death. We would like to make arrangements to depart as soon as possible. The passengers are Sally A. Harris, Peter J. Harris, Emily M. Harris, and Vanessa C. Harris.